Joey linking help needed

[Sirnitro]

Hey everyone, I just got a new replacement joey for my bedroom because my old one broke. I've been trying to get it to link with my hopper, but it keeps refusing to. So I found out that I had the coax cot plugged in during the setup wizard, which I shouldn't have. So I tried to restore it to factory settings, but when the 093 warning pops up and I press yes, another screen pops up for a split second, then nothing happen. The joey doesn't reset like it's supposed to. If anyone can help, I thank you.

 

[LailaS@DISH]

Good Morning,

We are sorry to hear that you are having technical issues and would be more than happy to assist you today! May I ask if you are getting an error message on your screen now?

 

[Sirnitro]

It's the 1303 error right now, but sometimes it changes to the 1305 error

 

[Sirnitro]

Good Morning,

We are sorry to hear that you are having technical issues and would be more than happy to assist you today! May I ask if you are getting an error message on your screen now?

It's 1303 right now but sometimes it changes to 1305