Completely dead 40.0 remote - Protection Plan?

[JWHITE]

I have a completely dead 40.0 remote. Tried two new sets of batteries. No lights whatsoever. I tried the remote reset procedure too. No response at all.

I have the Dish protection plan. Are remotes covered? Do they charge shipping? Is the shipping more that buying a remote off e-bay?

Thanks!
Jay

 

[charlesrshell]

I have a completely dead 40.0 remote. Tried two new sets of batteries. No lights whatsoever. I tried the remote reset procedure too. No response at all.

I have the Dish protection plan. Are remotes covered? Do they charge shipping? Is the shipping more that buying a remote off e-bay?

Thanks!
Jay

They will replace your 40.0 remote including shipping. Contact a DIRT member for help or call DISH CSR.

 

[SandFarmer]

I have had the protection plan since day one and in the past when a remote went down, they're disposable, I just called in and a couple days later a new remote would be on my doorstep at no charge. I was told to toss the old remote. But I have not had a 40.0 go out on me yet, so I have not been through replacing one. I would imagine that it's no different, but things do change. Your best best is to contact a DIRTeam rep and see what they have to say and in the process they might jump start the replacement process for you.

 

[charlesrshell]

I have had the protection plan since day one and in the past when a remote went down, they're disposable, I just called in and a couple days later a new remote would be on my doorstep at no charge. I was told to toss the old remote. But I have not had a 40.0 go out on me yet, so I have not been through replacing one. I would imagine that it's no different, but things do change. Your best best is to contact a DIRTeam rep and see what they have to say and in the process they might jump start the replacement process for you.

I have had five 40.0 remotes replaced in the past. All defective remotes had keys that were sticking. Went thru DIRT for replacements. I have read that there might be a yearly limit for defective remotes but not too sure how accurate that is.

 

[JWHITE]

I have had five 40.0 remotes replaced in the past. All defective remotes had keys that were sticking. Went thru DIRT for replacements. I have read that there might be a yearly limit for defective remotes but not too sure how accurate that is.

This is the first broken Dish remote I have ever had. I still have Dish remotes dating back more that a decade from all old defunct receiver generations - Dish 4000/5000, Dishplayer, Dish DVR 508 remotes all gathering dust.

Will try to hunt up a DiRT member....

Thanks!
Jay

 

[Bill Millar]

21.0 will work in the meantime until you get a new one.

 

[D. Manley]

FWIW, I've had a Dish remote appear dead on multiple occasions where the problem turned out to be that the springs in the battery compartment had compressed and taken a "set". Stretched them back out with tip of a knife blade and problem solved - worth checking.

 

[JWHITE]

FWIW, I've had a Dish remote appear dead on multiple occasions where the problem turned out to be that the springs in the battery compartment had compressed and taken a "set". Stretched them back out with tip of a knife blade and problem solved - worth checking.

 

[JWHITE]

Thanks, tried it but still no lights or response.

Jay

 

[JWHITE]

New remote on way. Did a chat at dish.com and they are sending one. About 5 minutes after that, MikeH (DiRT) and tried to help too. Dish support is great!

Thanks All!
Jay