Sports Bar Mode Bug Report Thread!

[Scott Greczkowski]

Well folks, the magicians at DISH and ECHOSTAR have done it and have managed to get Multiview (Aka Sports Bar Mode to Hopper 3 owners in time for March Madness!

While it works really good, please understand it is not perfect. therefore I am opening this thread for people to report bugs they are seeing in sports bar mode.

When reporting issues please post all details of the error, how you got the error and if possible any screen shots or videos of the error happening.

This will help the engineers fully stamp out the remaining issues.

Thanks and enjoy! And may (insert one of the 64 teams playing in March Madness here) win!

 

[n0qcu]

I consider this a bug:
When I choose multi-view I need to enter my unlock code, I really believe that I should only need to enter the code if I choose a locked channel.

 

[Hall]

I consider this a bug:
When I choose multi-view I need to enter my unlock code, I really believe that I should only need to enter the code if I choose a locked channel.

Does it pre-populate the grid with Dish-selected channels ? If so, by chance is one of those channels one that you've blocked ?

 

[n0qcu]

Does it pre-populate the grid with Dish-selected channels ? If so, by chance is one of those channels one that you've blocked ?

It originally populated with channels I have frequently watched, now it opens with the one I have previously picked. NONE are channels that have been blocked.

 

[Scott Greczkowski]

I believe (could be wrong) but the initial 4 channels are the last 4 channels you watched.

 

[Scott Greczkowski]

I got a note from DISH about N0QCU's issue.

The Multiview Feature is technically an app and it will ask for a password if the user has "Restrict Apps" turned on. So if he turns that off the issue should go away.

 

[n0qcu]

I got a note from DISH about N0QCU's issue.

The Multiview Feature is technically an app and it will ask for a password if the user has "Restrict Apps" turned on. So if he turns that off the issue should go away.

I thought so and that confirms its a bug because I verified that restrict apps is OFF.

 

[drwatson618]

I thought so and that confirms its a bug because I verified that restrict apps is OFF.

I had to disable Parental Controls in order to get it to stop asking for the pin.

 

[KaptainRandom]

Mine has audio dropouts every 30sec or so, on each of the 4 windows.

 

[drwatson618]

If I go from Netflix to sports bar, my video signal drops out and I have to reboot enable to use multi view.

 

[Scott Greczkowski]

Well looks like NOQCU did find a bug.

Just got this from DISH...

There are three Mosaics that are apps and are affected by the apps lock, e.g. “Multi-Channel Zona Futbol”, “College Sports Multi-channel View”, and channel 100.


The MultiView feature is native though, just like PiP/PoP, and is not affected by that setting. It does look like there is a bug where if locks are enabled at all, then the user is prompted for a password. We’ll get that fixed.


Also, we put a banner in the EPG today and tomorrow that lets you jump straight to MultiView with the 4 March Madness channels just by pressing the Play button on the remote while in the EPG.

 

[ralfyguy]

Now that's what I call teamwork! That's how you work together to make a great product even better.

 

[xfoneguy]

I believe (could be wrong) but the initial 4 channels are the last 4 channels you watched.

that's what I've found.

 

[TheLip]

Mine has audio dropouts every 30sec or so, on each of the 4 windows.

Same thing here with the constant audio drop outs. (DD 5.1 through optical out)

 

[drwatson618]

I've been able replicate that sports bar mode won't work after exiting Netflix.

 

[bookworm370]

Sports bar just seems to be a 4 screen extension of the dual screen.

I noticed in Sports Bar (as in dual screen) if you switch to a screen you can change the channel or bring up the guide.

But in Sport Bar mode, the arrow keys will swap screens so you can move audio to any screen you want. In dual screen mode, Nada, I would have expected the arrow keys (at least left/right) would swap between the screens.

I think this is an oversight and should be reported as a bug (well, it's been that way all along) but sport bar shows that they can use the arrow keys to swap between screens so dual screen should work the same way IMHO.

 

[CoreyIllini]

My audio was dropping out earlier today, and has now stopped dropping out?

 

[Hall]

Dish indicated that Sports Bar Mode is an app and apps can be updated at anytime (on their end). Maybe they fixed it... I saw a lot of people reporting that same problem.

 

[Chad Hawley]

Add me to the list of people who's audio drops out. Makes it hard to watch. Also, love the ability to swap audio. Would be nice to have that in the dual screen mode.


Sent from my iPad using SatelliteGuys mobile app

 

[mrbrock72]

Add me to the list of people who's audio drops out. Makes it hard to watch. Also, love the ability to swap audio. Would be nice to have that in the dual screen mode.


Sent from my iPad using SatelliteGuys mobile app

Try connecting an optical audio cable between your H3 and tv or receiver. I was having audio drop outs every 2 seconds until I finally connected the optical cable.

I have not used a separate audio cable for maybe 10 years! My HWS audio seemed fine using hdmi. Also all of my many devices over the years....various cable boxes, Tivo's, HTPC's, Roku's Amazon fire tv. All worked fine and would pass DD to my Yamaha or Onkyo receivers.