I also see I can't sign into the Sunday ticket app. This is a real mess as no one at att or DIRECTV have a clue how to fix it. They don't even seem to know what I am talking about.
I have an att access ID that I log onto the website but I get redirected to myatt website so I can't set up dvr recordings, access any apps, or watch channels via streaming that require authentication.
Has anyone gotten anywhere with this?
Were you ever able to resolve this? I've had a similar thing happen to me. Cancelled, resigned, and now can't access online account. Initially it kept directing me to AT&T website to link accounts. The difference is I haven't had any other AT&T service, other than DirecTV, for over two years.
Once I contacted tech support, they "reset" my password and also "synchronized" my account. That got it to stop redirecting, but none of the temporary passwords they gave would log me in. Kept telling me the username and password didn't match what their system (my old password didn't work either). Now I've been told someone will contact me within 72 hours, but based on my experience, I'm not holding my breath.
The problem is, as you've explained, this is no longer an issue with just being able to access information online. It means I can't use the mobile app, or the Sunday Ticket mobile app. Now it is a service issue.