I've been a long time directv subscriber but canceled in July. I re-signed up last week and also added the Internet through AT&T. Now I am no longer able to sign in to my DirecTV account on the various apps on the roku like Disney Channel for the kids. When I sign on directv.com for some reason I am redirected to myAT&T and I think that may be the reason I can't login but I don't know. As usual att/DIRECTV are no help so I am here, any ideas?
Logging into apps with DIRECTV as provider
- Thread starter asumovieman
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Never had any problem with the signing onto the appletv with dtv. Apple finally added single sign-on where once you prove you had Directv it automatically authenticates all the apps for you. I imagine roku should get that soon
Try logging on through this link:
DIRECTV Satellite TV - Official Site | 1-800-490-4388
https://www.directv.com/DTVAPP/login/login.jsp
When they merged, i had the same problem ending up on the AT&T page.
DIRECTV Satellite TV - Official Site | 1-800-490-4388
https://www.directv.com/DTVAPP/login/login.jsp
When they merged, i had the same problem ending up on the AT&T page.
Same here, since both my DTV and ATT accounts are the same Login info, I get the page asking to choose ATT or DTV, I choose DTV for DTV, ATT for ATT of course.
Yep.
I was wondering if I was alone with this issue. I dealt with Directv for over 6 weeks when I couldn't sign into my online account. Directv FIVE times told me a specialist tech would be in touch within 72 hours. Still waiting. Haha
Don't even think about contacting Directv. They have become a joke for some issues since the merger.
I was wondering if I was alone with this issue. I dealt with Directv for over 6 weeks when I couldn't sign into my online account. Directv FIVE times told me a specialist tech would be in touch within 72 hours. Still waiting. Haha
Don't even think about contacting Directv. They have become a joke for some issues since the merger.
I had this problem is well. My problem was when I linked my AT&T account with my Directv account for the credits. It changed my combined login username to my phone number. This was fine except several apps won't accept a phone number as a directv login and insist on an email address. This page ( https://www.att.com/esupport/article.html#!/wireless/KM1008945 ) explains where to change your access id. Make sure you change it to your email address. Then you should have no problem getting access to apps like WatchESPN that require the directv email address.
I also see I can't sign into the Sunday ticket app. This is a real mess as no one at att or DIRECTV have a clue how to fix it. They don't even seem to know what I am talking about.
I have an att access ID that I log onto the website but I get redirected to myatt website so I can't set up dvr recordings, access any apps, or watch channels via streaming that require authentication.
Has anyone gotten anywhere with this?
I have an att access ID that I log onto the website but I get redirected to myatt website so I can't set up dvr recordings, access any apps, or watch channels via streaming that require authentication.
Has anyone gotten anywhere with this?
Were you ever able to resolve this? I've had a similar thing happen to me. Cancelled, resigned, and now can't access online account. Initially it kept directing me to AT&T website to link accounts. The difference is I haven't had any other AT&T service, other than DirecTV, for over two years.
Once I contacted tech support, they "reset" my password and also "synchronized" my account. That got it to stop redirecting, but none of the temporary passwords they gave would log me in. Kept telling me the username and password didn't match what their system (my old password didn't work either). Now I've been told someone will contact me within 72 hours, but based on my experience, I'm not holding my breath.
The problem is, as you've explained, this is no longer an issue with just being able to access information online. It means I can't use the mobile app, or the Sunday Ticket mobile app. Now it is a service issue.
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