I know why Spectrum is losing internet subs. Yesterday I lost my internet around 12:29pm. I called the Spectrum number and the automated computer voice told me that several customers in my area were down and spectrum techs were on the site fixing the problem and no idea when it would be back. But they would text me once they are back up.
Around 2:41pm I got a text saying my service was restored. Except it was still down. So I called and they tested from their end and my modem was just down, need to set up a tech visit. I set it up for Saturday at 12:00pm. I then asked if they had someone working on the lines in our area like the recording said and he said no, my area which is a mobile home park, was up except me.
So I got off the phone and walked to the back yard of my next door neighbor and checked the cable box or tube in this case. It was not secured so I pulled it up and checked and there it was, my coax clearly marked on a tag #80 was not plugged into the connection. So I plugged it back in looked there was a connection that was from the house next door to this one was unplugged and was sticking out of the ground. So someone had cancelled Spectrum and they unhooked him and for some reason unplugged me too. I then put everything back in the tube and made sure I slid it down till it locked and now you have to have the key to reopen the tube.
I then called them back and told them what had happened and she asked me if I wanted to cancel my appointment for a service call. So I said of course, since I was the service tech today and isolated the problem and fixed it myself. So since someone from Spectrum had used their key to open and pull the plug then left it open. So from now on I will check that first.
Then I looked at my bill online because the first guy I talked to said he would credit my service for Friday, since I couldn't use my internet. Low and behold my bill was $5.00 MORE than the month before. Seems they eliminated the $5.00 Auto pay discount. I called up to ask why and he said it was a company wide decision for all customers. I said of course I had a discount promo for years now, that I renew each year and somehow the company always finds a way to get another $5.00 to $10.00 added to my bill regardless of the discount promo. He said I understand, but it is a company decision - nothing I can do. So I said I would be looking into ATT Fiber internet because they are only $59.00 for same internet that I am paying Spectrum $80.47 a month and will now be $85.45. He said I understand your decision, anything else I can do for you? Could care less if I churned or not.
So my new year's decision is to look at getting ATT fiber, since it is in my mobile home park anyway. That is my personal company wide decision.
cordcuttersnews.com
