Installer Refused to Install

[kganger]

I just had a dish network installer refuse to install the dish at my appartment because he said that he couldn't ground the dish. He said that I had to have a water heater with metal pipes in my storage area or he couldn't ground it. I asked him why he couldnt just drive a copper stake into the ground and ground off that, he said that dish would fire him if he did it.

Is this guy full of B/S and just doesn't want to do the job, or will dish really not let him install.

What can I do now to get my dish??

 

[stone phillips420]

yeah he's full of it, dish is known for doing some pretty crappy installs, my dishes were never grounded so i had them come baxk out and do it for free of course

sounds like this installer is actually going by the book rather than just rigging it up as most dnsc installers do

calll back and have them send someone else out more than likely person this time that comes out will be different

In my state MN apparently dish was doing all there install w/o ground well media found out and huge newsstories/ paper articles followed

article below
State Warns Of Faulty Satellite TV Installations
The largest Dish Network affiliate in the Midwest has agreed to inspect 6,700 systems installed between Rochester and St. Cloud -- including the Twin Cities -- for improper installation that may be a safety risk.
The Minnesota Department of Labor and Industry said Tuesday that Dish Network and Galaxy 1 Marketing of Bettendorf, Iowa, were cooperating after a random sampling of 100 installations showed 80 didn't meet the state's electrical code. The department said the improper installations increase the risk of lightning blowing out electronic gear, starting a fire or injuring people.
Officials said the systems were installed for Dish Network in 2004 and 2005. Labor and Industry spokesman James Honerman said no injuries or fires have been tied to the improperly installed systems. Faulty grounding was the most common problem, he said.
The inspections and necessary corrections will be done without cost to consumers. Honerman said the risk exists even if the satellite TV systems aren't being used.

Article from the Associated Press of St. Paul.




to Satguys

 

[webbydude]

yeah he's full of it, dish is known for doing some pretty crappy installs, my dishes were never grounded so i had them come baxk out and do it for free of course

sounds like this installer is actually going by the book rather than just rigging it up as most dnsc installers do

calll back and have them send someone else out more than likely person this time that comes out will be different

In my state MN apparently dish was doing all there install w/o ground well media found out and huge newsstories/ paper articles followed

article below
State Warns Of Faulty Satellite TV Installations
The largest Dish Network affiliate in the Midwest has agreed to inspect 6,700 systems installed between Rochester and St. Cloud -- including the Twin Cities -- for improper installation that may be a safety risk.
The Minnesota Department of Labor and Industry said Tuesday that Dish Network and Galaxy 1 Marketing of Bettendorf, Iowa, were cooperating after a random sampling of 100 installations showed 80 didn't meet the state's electrical code. The department said the improper installations increase the risk of lightning blowing out electronic gear, starting a fire or injuring people.
Officials said the systems were installed for Dish Network in 2004 and 2005. Labor and Industry spokesman James Honerman said no injuries or fires have been tied to the improperly installed systems. Faulty grounding was the most common problem, he said.
The inspections and necessary corrections will be done without cost to consumers. Honerman said the risk exists even if the satellite TV systems aren't being used.

Article from the Associated Press of St. Paul.




to Satguys

HUH?!? So, if he refuses to install the system because there is no suitable ground he's "full of it"? I'm sorry, but the installer is totally and completely correct on this one. And now that Dish has implemented it's total/complete chargebacks for anything that qualifies as a failure (i.e., the system not grounded) this sort of thing is going to be more prevalent.

 

[stone phillips420]

HUH?!? So, if he refuses to install the system because there is no suitable ground he's "full of it"? I'm sorry, but the installer is totally and completely correct on this one. And now that Dish has implemented it's total/complete chargebacks for anything that qualifies as a failure (i.e., the system not grounded) this sort of thing is going to be more prevalent.

no im saying he by the book but with dish, thats like winning powerball/mega millions or both

most do a decent job some are horrible and every now and then a good install

im saying contact local retailer and reschedule or contact 18883333474 to reschedule install

im sure there are many out ther that are willing to install w/o ground

then once installed w/o ground add dhpp to your account and call and complain a month later bout install and no ground

 

[chadzx11]

I refused to do lots of apartments when I was installing. Dish even promised not to fail us for the ground.......yeah, right.

 

[webbydude]

no im saying he by the book but with dish, thats like winning powerball/mega millions or both

most do a decent job some are horrible and every now and then a good install

im saying contact local retailer and reschedule or contact 18883333474 to reschedule install

im sure there are many out ther that are willing to install w/o ground

then once installed w/o ground add dhpp to your account and call and complain a month later bout install and no ground

Alright. Let's run with this for a minute. If you, as a customer, know darned well the system isn't grounded, and was even told by the installer that there is "no way in hell it can ever be grounded", would you sign the paperwork and THEN admonish/backstab said installer by calling up Dish? Seems to me a total waste of time since no amount of calling is going to get your system grounded. If anything, you may run the risk of whatever repair tech calling up Dish and having the system disconnected due to safety and NEC issues.

 

[topcats69]

I just had a dish network installer refuse to install the dish at my appartment because he said that he couldn't ground the dish. He said that I had to have a water heater with metal pipes in my storage area or he couldn't ground it. I asked him why he couldnt just drive a copper stake into the ground and ground off that, he said that dish would fire him if he did it.

Is this guy full of B/S and just doesn't want to do the job, or will dish really not let him install.

What can I do now to get my dish??

just a question is not copper stake in the ground a good ground?? Because thats what the tech from DNS did.

 

[whatchel1]

Missed Point

kganger had asked about the installer putting in a grounding rod. The installer refused to do so. That would indicate that the installer was 1 of 2 things. Lazy or rod would be a LONG way off and maybe not going to work. kganger how far away is the ground to the dish?

 

[webbydude]

kganger had asked about the installer putting in a grounding rod. The installer refused to do so. That would indicate that the installer was 1 of 2 things. Lazy or rod would be a LONG way off and maybe not going to work. kganger how far away is the ground to the dish?

A groundrod installed by an installer is NOT a suitable ground Most definitely NOT a sign of a lazy installer to walk away from a job that can't be grounded.

 

[rustamust]

Not even close to code as all grounds must be attached to main electric ground system.

 

[kganger]

The ground is about 3 or 4 feet from where the dish would be installed.

 

[boba]

The ground is about 3 or 4 feet from where the dish would be installed.

But where is the main electrical ground that the ground rod has to be bonded to?

 

[rcdallas]

Ahhhh........ alright.

NO the installer does NOT have to install - NO available ground, does not meet NEC code. Will another tech do the install? Probably, advanced techs wont.

Yes many systems are not grounded out there.

With today's new strict DNS installation metrics that will fail a job. Would I install a job that is going to fail? No.

Now what I don't care for, as to what I just read, have him install it, wait 30 days and call back up. That's absolute Bullsh!t.

 

[grydlok]

That was crap.

 

[stone phillips420]

nope i did it and id do it again in a heartbeat and will advocate all that got install w/o ground to call up and bitch and have dish send out a tech to finish job properly on their dime of course

the only absolute Bullsh!t is dishnetwork!

 

[Jared Twomey]

nope i did it and id do it again in a heartbeat and will advocate all that got install w/o ground to call up and bitch and have dish send out a tech to finish job properly on their dime of course

the only absolute Bullsh!t is dishnetwork!

and this is exactly why the OP's installer DID NOT do the install. He would have to deal with it later on, and have a customer like you calling in to bitch him out. It is against code to just poke a ground rod in the ground, unless it is bonded back to the utility ground. So, if he couldn't ground it, he shouldn't do the job. Thats all there is to it.
If the customers really really wants satellite, have an electrician bond a real ground point at the dish location, back to the utility ground.

 

[Van]

I just had a dish network installer refuse to install the dish at my appartment because he said that he couldn't ground the dish. He said that I had to have a water heater with metal pipes in my storage area or he couldn't ground it. I asked him why he couldnt just drive a copper stake into the ground and ground off that, he said that dish would fire him if he did it.

Is this guy full of B/S and just doesn't want to do the job, or will dish really not let him install.

What can I do now to get my dish??

Dish and NEC require that all installed systems wether this is the first install or the technician is there on a service call or upgrade be grounded to an approved ground source and that ground source must itsself be atached and or grounded to the structures primary ground. If the installer were to pound in a ground rod that would not be considered an acceptable ground source as it is not connected to the structures primary ground until it is atached by way of a 6 gauge copper braid or solid core wire. The technician did the right thing by not installing your system where there is no acceptable grounding. Look at it like this, if say next week there is a thunderstorm and that dish is hit by lightning and the lightning has nowhere to go but down the coax into the dish receiver and then into the tv thats in your apartment then your not going to be a happy camper nor will the apartment management along with the other residents and the fire inspector or insurance agents when they find out that the system was not grounded.

One thing you have to understand about Stone is that he has had alot of problems with Dish, ask him about all the troubles he went through with having eight receivers.

 

[stone phillips420]

im bias ill gladly admit it!

 

[webbydude]

It has nothing to do with being biased. The fact is, you simply don't do that to people; regardless of whom they work for. Their very financial situation and living depend on that. And you're willing to jeopardize that all for the sake of television viewing. Unbelievable.

Over the years I've caught myself cutting corners...at the request of the customer, "oh...who's going to tell. Certainly not sweet and innocent me, your customer". *cough cough*...BS!! Those are the first ones to cry, complain and otherwise rat you out. I've found it's better in the long run to maintain your professional gameface and be consistent with your installs. If the person can't get their television due to legal (NEC, HOA, or otherwise) restrictions....tough. It's not my fault as an installer. I'm just playing with the hand that is dealt to me.

 

[iafirebuff]

I don't blame the installer either. And to callback 30 days later...... BAD!