First thing, I am not one to 'bash' or 'discriminate'. But, I want to know if anyone has had the same problem...I need to get this resolved asap.
This is my only outlet at this point.
If you read under another topic on my posts you will see that I purchased a TwinHan Starbox USB receiver, I could not get it to work on my new laptop, therefore, I returned it to Sadoun (where I purchased it). Taking you back a couple of months--I had returned something else to Sadoun, after numerous attempts to get a return # (as required by them to return products) on their website, which didn't work, then several long distance calls just to get the girl on the phone to give me a RMA#, I finally got a RMA# after 2 days of aggrivation/long distance calls and returned the product to be partially refunded after their 20% restocking fee, my thought on this would be 100% refund because of my troubles. Well that was then, now I am trying to return my Starbox, and guess what....
--Not only did I try again this time to get a RMA# off their website, only to see it didn't work again...and then I called 3 times, long distance because no one would answer the tollfree number. First call long distance, on hold 6 minutes, then was disconnected. Second call long distance, got a lady who told me to hold after taking very limited information from me, waited 17 minutes and I hung up, then finally after completing my errands I tried a third time long distance, and got the same lady, expressed being upset and trying to get a RMA # to return a product and then was told 'the lady who does them isn't here, she will call you back tomorrow'; tomorrow came, no call back! Furious at this point because I know I will not get a full refund of $103.00 and took it into my own terms and returned the product w/ the receipt and w/ no RMA# because my life prohibits me to live on or by a phone long distance just for a RMA# to return a product with a receipt, if it is their policy then they need someone there to give them out cause the website hasn't worked for me either time I returned something. Sooooo.... 2 weeks later, and after receiving notices from UPS that it was received by them (because I sent it back w/o RMA# but with the receipt with all my information), I checked and no credit back on my credit card from them, so I call yesterday, long distance, and guess what, same lady answered and was put on hold several different times--i'm guessing she had customers, I told her the situation and she told me I was basically 'SOL' because I didn't get a RMA#, I then told her my situation, she got very rushy and said she would pass the info to the same girl who does RMA#'s and she will call me today, because once again she wasn't there...go figure. Well today, no call back, I put a few things off today because of this call, and knowing it was going to be complicated if she even called back.
So where does this leave me? Well 2 weeks after the return I still got no credit, and only going to get a 80% refund of the product price not including shipping from them and back to them...so I'm only expecting $50 back....then no callback today, couldn't get a RMA# at all, so I am screwed basically out of my money. And if this is how Sadoun is going to perform business, then I am taking the responsibility in saying that others should know what to expect when you are not satisfied with a product from them.
Mods, please do not remove or move this thread. Thanks for everything this site does, I enjoy it, however my choice on using Sadoun will be no further, I also know he reads this and hope he responds, I REFUSE TO CALL BACK LONG DISTANCE JUST TO GET PASSED ON TO SOMEONE ELSE! nor do I want this to go unsaid via a PM to him!
What would make me happy? To get my full $103 back after the $25-30 in long distance calls and trouble from your RMA# systems and people not working right--which is not a customers fault!
Thanks, sorry so long!
-Josh
Any advice please respond!
This is my only outlet at this point.
If you read under another topic on my posts you will see that I purchased a TwinHan Starbox USB receiver, I could not get it to work on my new laptop, therefore, I returned it to Sadoun (where I purchased it). Taking you back a couple of months--I had returned something else to Sadoun, after numerous attempts to get a return # (as required by them to return products) on their website, which didn't work, then several long distance calls just to get the girl on the phone to give me a RMA#, I finally got a RMA# after 2 days of aggrivation/long distance calls and returned the product to be partially refunded after their 20% restocking fee, my thought on this would be 100% refund because of my troubles. Well that was then, now I am trying to return my Starbox, and guess what....
--Not only did I try again this time to get a RMA# off their website, only to see it didn't work again...and then I called 3 times, long distance because no one would answer the tollfree number. First call long distance, on hold 6 minutes, then was disconnected. Second call long distance, got a lady who told me to hold after taking very limited information from me, waited 17 minutes and I hung up, then finally after completing my errands I tried a third time long distance, and got the same lady, expressed being upset and trying to get a RMA # to return a product and then was told 'the lady who does them isn't here, she will call you back tomorrow'; tomorrow came, no call back! Furious at this point because I know I will not get a full refund of $103.00 and took it into my own terms and returned the product w/ the receipt and w/ no RMA# because my life prohibits me to live on or by a phone long distance just for a RMA# to return a product with a receipt, if it is their policy then they need someone there to give them out cause the website hasn't worked for me either time I returned something. Sooooo.... 2 weeks later, and after receiving notices from UPS that it was received by them (because I sent it back w/o RMA# but with the receipt with all my information), I checked and no credit back on my credit card from them, so I call yesterday, long distance, and guess what, same lady answered and was put on hold several different times--i'm guessing she had customers, I told her the situation and she told me I was basically 'SOL' because I didn't get a RMA#, I then told her my situation, she got very rushy and said she would pass the info to the same girl who does RMA#'s and she will call me today, because once again she wasn't there...go figure. Well today, no call back, I put a few things off today because of this call, and knowing it was going to be complicated if she even called back.
So where does this leave me? Well 2 weeks after the return I still got no credit, and only going to get a 80% refund of the product price not including shipping from them and back to them...so I'm only expecting $50 back....then no callback today, couldn't get a RMA# at all, so I am screwed basically out of my money. And if this is how Sadoun is going to perform business, then I am taking the responsibility in saying that others should know what to expect when you are not satisfied with a product from them.
Mods, please do not remove or move this thread. Thanks for everything this site does, I enjoy it, however my choice on using Sadoun will be no further, I also know he reads this and hope he responds, I REFUSE TO CALL BACK LONG DISTANCE JUST TO GET PASSED ON TO SOMEONE ELSE! nor do I want this to go unsaid via a PM to him!
What would make me happy? To get my full $103 back after the $25-30 in long distance calls and trouble from your RMA# systems and people not working right--which is not a customers fault!
Thanks, sorry so long!
-Josh
Any advice please respond!
