Recent content by cns2782

  • WELCOME TO THE NEW SERVER!

    If you are seeing this you are on our new server WELCOME HOME!

    While the new server is online Scott is still working on the backend including the cachine. But the site is usable while the work is being completes!

    Thank you for your patience and again WELCOME HOME!

    CLICK THE X IN THE TOP RIGHT CORNER OF THE BOX TO DISMISS THIS MESSAGE
  1. cns2782

    DISH Software Update xx29

    We have started our roll out for new software. As a quick reminder, these roll outs are done in waves. If your system doesn't have the update feel free to update via the Tools menu with the Upgrade Software option. Updated Software versions: Model Software Version Hopper H129 Hopper...
  2. cns2782

    DISH Software Update xx27/28

    This update is only for the XiP and ZiP receiver lines.
  3. cns2782

    DISH Software Update xx27/28

    We have started our roll out for new software. As a quick reminder, these roll outs are done in waves. If your system doesn't have the update feel free to update via the Tools menu with the Upgrade Software option. Updated Software versions: Model Software Version Hopper H127 Hopper...
  4. cns2782

    Autoplay - how to turn it off?

    There is not an option to disable this feature. Do you have any feedback around why you find this feature annoying?
  5. cns2782

    New Software Coming -x21

    This roll out is still ongoing. Normally a release is not full for 2-6 weeks. This timeline varies with every release. If you do want to get it ahead of your target range you should be able to manually force the update in the Tools menu of Diagnostics.
  6. cns2782

    New Software Coming -x21

    This is something we are aware of. At this time I do not have ETA on a fix being included in an update. Thanks for the additional information. We have seen previous instances of inconsistent trick mode behavior, but at this time have not been able to duplicate the issue. If you have...
  7. cns2782

    Unable to Order HD Pay-Per-View on https://my.dish.com

    This issue should be more or less be resolved now. There are a few assets that will still only show SD, but they should be back up soon. Thanks for the feedback!
  8. cns2782

    New Software Coming -x21

    How often are you seeing that kind of behavior? Is it just on DVR events, or also on delayed live TV? Another thing that would help would be knowing your remote control model and firmware. If you go into diagnostics you should see the remote info on the right side of the screen and with the...
  9. cns2782

    New Software Coming -x21

    Hey everyone, I am Charlie. Not the Charlie, but a Charlie. I work in Technical Operations and oversee the Beta program for most equipment lines. I also aid in the creation of software roll out plans. I spoke with Scott and going forward I will try to help clear up any confusion regarding the...
  10. cns2782

    AutoHop Not Working

    Thanks for the reports on this problem. There was an issue which stopped AutoHop from being assigned for a short period of time. This has been resolved and new episodes from last night should be functioning as expected if the feature is available.
  11. cns2782

    HBO problem on Dish..

    I sent you a DM about this Glubfish. If anyone else is seeing this error, could you please take a screenshot form the app and send to me in a DM?
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