Recent content by davidmn999

That's what's braking my head Stargazer, I only do DHA18 customers, believing that I'll be cover by Dish if the customer wants to cancel. I have been on this business for almost a year (as a retailer) and it hasn't been easy to deal with this kind of problem. Anyway, I don't know if this is the...

I actually made a form where if the customer cancel before 30 days, he's responsable for instalation and removal fees. The thing is, somehow they always get around with Dish to avoid any charges related with cancelations. I'd say 80% of them we're told by Dish they didn't have to pay the $200...

I do sales and installations, actually, 95% the installs I do come from my own sales. I'm having a big issue with some of my customers... I allways leave my phone number on the copies so they can call me first and avoid any unwanted charge backs from my retailer. Now, sometimes, the customer...

I'm from a foreing country and I never though that I was gonna see this topic on any of the forums...... but like I alwais do everytime I check this site... I'm learning someting new!

I've fit regular rg-6 ends on cuad rg-6 cable... I't just tookme few more seconds trying to get it in place.... (I hate to do that on winter time!!!)... and it worked perfectly...

I didn't mean to give a private phone numbre because it really isn't... as a customer, that's the phone number that apears on the receiver every time you have a problem... Dish network should have one like directv, where you call and you don't have to go through any computers...

Hi folks... Just wondering if any of you know any good phone number where I can call and activate a Dish Network acount without been 30 min on hold... (I'm using 1-800-333-dish... and It sock... spetially after 9pm...)... thanks

I understand that the easiest way to fix this problem is whenever you're activating, mention that there's not a phone line hooked up to the receiver. Ok, that is the most reasonable way to fix it. The thing is, that yesterday it happend again to me and I had to spend over an hour while they were...

man, when I'm out there doing an install and I know that I have 2 or 3 more jobs to do, 3 hours is A LOT OF TIME... if you just talk only what you need to talk with the customer and our work eficiently (have all your tools ready, know exacly what to do on every situation)... hardly ever and...

well, I live in Florida and I understand that conus thing, but, I brought an LNB + receiver from Venezuela and installed it on a round directv dish and works perfectly. I think that if I can get signal from their satellite, maybe they can do the same over there...

I though about that but wasn't sure if it was gonna fix the problem for ever, I'm just afraid that someday that pop up comes back and then I'll have a service call... Is that gonna happend?

I ussed to be a directv installer until last week. Now changing to dish network, I've been finding diferent situations that hopefully I've been able to resolve by my self... but the only one that is really taking me out of patience is the issue with the phone connection on the new dp plus...