I do sales and installations, actually, 95% the installs I do come from my own sales. I'm having a big issue with some of my customers... I allways leave my phone number on the copies so they can call me first and avoid any unwanted charge backs from my retailer. Now, sometimes, the customer decide to call Dish and MOST of the times, when the customer calls to complain about something (billing issues, mostly) their fastest way to solve the problem is telling the customer they can cancel and go with another company. This is really frustrating to me, because I feel sometimes they're my enemy and they will shut down my customers (that means charge backs). I've lost a lot of money and time with this. I know that I might not get anything with this post, but is a good way to drain some of my frustration.