Recent content by jnardone

Hi: I had the Scientific Atlanta HD-DVR box installed by Comcast a month ago and I still can not receive Discovery HD. The CSR's keep telling me it is systemwide problem but one technician admitted that the firmware in my box does not support that channel. I have been through three boxes...

I would say every court in the land would disagree with you. There was a purchase agreement (contract) in writing between Voom box purchasers and Cablevision. In exchange for our money Cable vision gave us a box and a two year in home service agreement. Cablevision has not gone out of...

I feel slighted. The VOOM receiver was warranted to work for two years and it no longer can receive the programming from the VOOM satellite. I fully expect Voom to compensate people who purchased their receivers. I was willing to take a chance by purchasing the VOOM receiver but only a...

Hi: I spoke with a VOOM CSR yesterday and he said they are shutting down customer service at the end of May. If they do this, who is going to be there to schedule the removal of the dishes and antennas and the patching of roofs and walls in order to make customers whole? Are they going to...

I have the iodata Linkplayer2 DVD player which also upconverts over component. It also plays HD-WMV and HD-Divx files and HD mpg-2 transport streams and a bunch other formats either off a cd or dvd or served wired or wirelessly from my PC. The only thing it can not do yet is the MS DRM on...

Hi: I am having Comcast installed today and the CSR said he thought I would be getting a Scientific Atlanta 8000HD DVR box. Is this a better or worse box than the Motorola that others have posted about? Is the PG guide search function different between the different boxes? For example: If I...

That seems fair - I'll take that too - but should we have to pay the full lease price for those first few months with bad firmware, no guide information, constant reboots and no OTA scanning?

The bill has no lease charge on it though.

Hi: I had called a similar number earlier (516-803-2300) to find out if I was going to get any type of refund on my purchased box or if I should turn it in to Comcast in order to get a lower rate. I was transferred to a voicemail of "(laurie or Lori or laura) (henzmen or henman or henchman)"...

I am getting madder and madder as the 30th approaches that VOOM will not let customers with purchased receivers know if the OTA is going to work after the 30th or if they are going to give us a partial or full refund for the 2 year in-home service contract on the box. I just called to order...

VOOM was brought down by C. Dolan's mismanagement. At no time during VOOM's life did the number of HDTV's in the US decline yet VOOM's subscriber numbers did decline at one point. Launching later would not have helped because they did not know how to run the company. They did not know to...

What is going on with VOOM? Are they so mismanaged that, even though they planned to shut down over a month ago, they did not think to have basic shutdown policies in place? What happens to a leased receiver that stops working this month? - no service call. Will you still be charged this...

Is there a question I should ask the cable company to determine if they are giving the HD channels the proper bandwidth? Also, is there a meter or something to test the signal strength at my house when they hook up the cable? I know have Comcast for my Internet but I am probably going to...

Tuckers and Deloreans coninued to function after the companies went out of business. The VOOM box will not. This situation is like if a car company discontinued a single model and then caused all the existing cars of that model to stop working and then refused to provide warranty service on...

Could someone provide proof that VOOM "offered" to convert any box purchasers to the lease plan. My memory is that you had to call up and say you wanted an uninstall and re-install to get them to make the switch. Even then, you had to get the right CSR and they told me that if I switched I...