Recent content by RickCathey

Thanks for the replies. I called VOOM this morning and told them the news. The lady I spoke to did in fact state that I would be due a credit of about 20 some odd dollars due to the pro-rating of the prepaid month. FYI in case this isn't known. She said they only take the receiver and the...

After many months of enjoying VOOM I have to say goodbye. I had some unexpected bills come up and can't afford the extra monthly cost so I must cancel as much as I hate to. I have read that some say it would be best for me to have my credit card number changed due to the problem VOOM seems to...

Got My Refund Within Two Hours!! I got an email from Wilt and a service rep that my credit card was credited today. This all happened two hours after emailing Wilt.. Now if all their customer service reps were like that they would have the best track record around!! A Voom customer for...

Thanks MarkRubin for your post here. After 14 weeks and two calls, one June 8th and one yesterday, I am still waitng for my refund. I emailed Wilt as well and will let everyone know what happens. I am sure glad we have Wilt around to help out. I think that customer service could sure use some...

My Updated Setup I got rid of my six month old Onkyo HTIB setup and went with a whole new setup.. Here are my latest additions.. Onkyo TX-SR601 Receiver Axiom M60's (2) Axiom VP150 Axiom QS8's (3) SVS 20-39 PC Plus sub The SVS worked out great as it fit behind the sectional just...

rang.. How did they say they would refund your money?.. I told the rep I wouldn't have minded them just crediting my VOOM account. That would give me almost 8 months of prepaid programming.. Rick

No deinstall was ever mentioned.. Just the change of my status in their system was made and am now good to go.. Rick

My wife told me that Voom called earlier today to confirm my choice of packages. I called them back after I got home from work. After about a 15 min. wait on hold a CR answered. Told him I wanted to change to the lease program and that I was an original charter member. I told him I wanted Va Va...

reported over on the AVS forums about 11:15

Sean, Do you know it that would also mean that us early adopters have until then to switch to the lease option or would we need to do that by the 31st of this month? After all the talk about the lease I am leaning that way as I only have one receiver. Rick

One guy posted over on the avsforums that it had been 30 days and still no refund from VOOM. I don't know though if he had an uninstall done or did a switch to the lease. Rick

Wilt's reply to this question over on the Yahoo groups.. ""News to me, actually. I'll double-check though, about the ports. I know it's not active."" Wilt

Wilt's reply to this question over on the Yahoo groups.. News to me, actually. I'll double-check though, about the ports. I know it's not active. Wilt

My box swap was last week and it only has the original USB port like the old one did. I hope those that state this can up a pic so we can be sure they haven't mistaken it for a USB port.. Rick

To help soothe your worry, the activation line is not the same number as the one you would call in case you need support. The installer that came to swap out my old box told me this and he said it sometimes took 30 mins. to even get through to a rep to start the activation. This I took though as...