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My friend (who is an existing customer) called to upgrade his DirecTV to HD and when he asked about offers or promotions, the CSR didn't really offer much, and this was speaking to the Retention department. This seemed a bit unusual considering my friend isn't under any (2 year) contract and...

Can anyone share an experiences they have had when they call DirecTV to complain about the loss of Viacom channels from their lineup? Have the CSRs offered any discounts/offers to customers? I assume these offers would change over time the longer this dispute is drawn out. It's already been...

I've been asking around elsewhere but wanted opinions from this forum: We have three DirecTivo R10s and need to upgrade to HD. A few questions: 1. I'm told our Internet Connection Kit (with Whole Home MRV) will allow the installer to activate new HD receivers via our internet connection, so a...

Just got a "Thanks" letter from DirecTV in honor of our "anniversary" being a customer. (Don't know if this is tied directly to the "Loyalty Program".) Anyway the letter said I get 3 Free Pay Per View Movies as a gift. It mentions I should select the "Use Credit" option after choosing a movie...

Finally about to move -- before I call up DirecTV's Movers Connection, I was wondering if there was anything I should know/say to the CSR about getting a good deal for my move? Basically, I have 2 first gen DirecTivos, and want to add 2 next gen DVRs plus installation of a new oval dish...