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  1. C

    Need help with saved program transfer to external hard drive

    Please visit this link for specific information on the type of EHD you will need. There is not an fee to use an EHD to transfer recordings. https://www.mydish.com/upgrades/products/expand-dvr-storage
  2. C

    siriusxm outlaw country sounds horible

    There is a known issue with this channel. We are working to resolve this as soon as possible.
  3. C

    Dish 2 Year Price Lock and Netflix

    We would be happy to look into this for you. Please send us a PM with your account number or phone number on the account and the 4 digit PIN.
  4. C

    Lost HD on all channels starting with 20x ... like 200, 202, 203, 205

    What is your guide set as? Are you seeing all programming, my programming or something else?
  5. C

    Is the Hopper learning?

    This was a feature added by design in one of the software updates! :)
  6. C

    TV signal scrambling in a loop

    Are you experiencing an issue with the TV or receiver rebooting? If it is the receiver please try plugging the receiver directly into the wall if it is plugged into a surge protector.
  7. C

    Dish monthly bill

    I would be happy to give you an exact amount of what your bill will be if you were to remove the movie channels. Please send me a PM with your account number or phone number on the account and the 4 digit PIN.
  8. C

    Neverending issues with my Hopper and Joeys - Am I alone?

    I would be happy to assist you! It sounds like we may need to get your Hopper replaced. Can you please send me a PM with your account number or phone number on the account and the 4 digit PIN?
  9. C

    Updating Hopper to HWS

    The monthly price for a Hopper and Hopper with sling are the same. I would be happy to look into your options further if you would like. Feel free to send me a PM with your account information.
  10. C

    Joey is acting up

    Please press menu, select settings, diagnostics and point dish. On the point dish screen please tell me if you're seeing a red or green signal at the bottom.
  11. C

    Is there a way to disable the screensaver on Hopper shutdown?

    We can get your feedback about this passed along. Thank you!
  12. C

    Locals Down

    I can look into that for you. Please provide me with your zip code.
  13. C

    Joey freezes video and then audio out of sync

    Do you only have the one Joey? Have you already tried resetting the Joey by unplugging it for 10 seconds?
  14. C

    Constant reboots HWS

    Please let us know if the issue continues. We would be happy to help resolve this.
  15. C

    Hopper showing signs of dying?

    Does this issue only occur on the Hopper? Do you also have any Joeys?
  16. C

    MOCA drops

    This issue can be caused by a failing receiver. Are you seeing an error message? If so, what is the 3 digit number in the top right corner?
  17. C

    dish won't let me add vip 612 to new account

    Unfortunately, this option is not available.
  18. C

    vip 722 video audio lag

    Does this issue occur on all of the channels? How long has this issue been occurring?
  19. C

    VIP211 Dying, dying, Dead?

    It sounds like it is doing a boot recovery. How long has this message been on? It should only be 4 hours. If this message has been on longer please send me a PM so that I can further assist you.
  20. C

    Autopay & CC changes...

    We would be happy to assist you with this. Please send us your account number or phone number on the account in a PM.
  21. C

    Hopper stuck in "starting learning mode" for remote programming

    Is there a 3 digit number in the top right corner of that error message?
  22. C

    How do you add the hopper on my account?

    We would be happy to assist you with this. Please send me a PM with your account number or phone number on the account and the 4 digit PIN.
  23. C

    Move from 2 Hoppers/Joeys to 1 Hopper/SJoey/Joey?

    We would be happy to look into your options for upgrading to a Super Joey. Please feel free to send me a PM with your account information anytime.
  24. C

    Non-sports package

    We appreciate your feedback! Certain channels are placed into certain packages depending on the agreement we have with the owner of the station. I would be happy to pass your feedback along to our programming department. Thank you!
  25. C

    Ready for new equipment... but can decide... :(

    If you would like for us to look into your options for upgrading your equipment using a leased receiver upgrade option please feel free to send us a PM with your account number or phone number on the account and the 4 digit PIN.
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