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Three different techs visited in a 5 week period for this problem. I am experiencing a 2 second freeze frame a dozen or more times a day. When I rewind 10 seconds the freeze frame does not repeat itself. HS17 and C61 connected directly to a 1 year old high end Samsung TV. After replacing every...

Every couple hours my picture will freeze for 2 seconds. I have cold rebooted everything. Changed out HDMI cables. Checked all connections. If I rewind and play back the freeze is not there. I'm not sure if it happens on recorded material.

For the past two weeks my picture will freeze for 2 seconds then start right up again. It does this several times a day, live or recorded material. Today I unplugged everything and did a cold reboot with my HS17. Didn't help. Anybody have a possible fix?

Three times this morning my picture froze then a massage came on a blue screen saying "DirecTV Connecting. This process took 2 or 3 seconds and all was well. My HS17/c61k set up has all tight connections including at the dish. The c61k was replaced several weeks ago. This has happened see eral...

I am switching back and forth between the ND game on NBC and the Wisconsin game on ABC. The PQ is noticeably better on the 720P ABC broadcast than it is on the 1080i NBC broadcast. The ND game is also on the 4K channel 106 and that is not great. All of my resolution boxes are checked.

I rebooted my CS17 48 hours ago and the majority of my programming continues to say "to be announced" beyond 72 hours or so. Should it take this long to get the program information? I'm talking about TNT, TBS SYFY, FX etc.

For a couple of months now, every couple of hours my sound starts stuttering. If I hit pause it goes back to normal. If I rewind then play it back the stuttering does not repeat. This happens during live broadcast and on recorded material and on all channels. All wires and connections are...

I am actually surprised and disappointed that after all these months DirecTV still hasn't fixed this problem. If you double click or use the menu to record all new episodes of Pardon the Interruption or Around the Horn on ESPN channel 206 it records the same episodes on all ESPN channels that...

This may not be the best site to ask this but then again, why not? For quite a few years now most channels have felt the need to remind us of what channel we are watching by constantly placing their logo on the screen. I understand the advertising aspect but they must be very very well aware of...

What the thought on Philo?

I am having the Genie 2 installed on Saturday December, 9. What is the general consensus here on the Genie 2? Any noticeable improvements from the HR-54 it will be replacing? I am being told that the Genie 2 will fix the pixelation issue. Are there any internal upgrades that might provide better PQ?

Anything new with the contract dispute with the PAC-12 Network or are they still blaming each other for unfair demands?

Experiencing sound drop and video pixelation on recorded and live TV, during regular TV shows like The Tonight Show, the World Series, all major network broadcasts including premium channels. All signal strength numbers are in the high 90 range, all physical connections are tight. I did a cold...

We missed episode one of at least a dozen shows we want to watch. Going to "On Demand" I am finding that almost none of these shows are available for episode one. NCIS, NCIS LA, NCIS NO etc. CBS is not the only network causing me grief. Is this a network issue or a DirecTV issue? Not that blame...