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Wow I have just recently checked these forums back out. But I used these same forums when I use to work for an inbound call center for the Protection Plan customers for 2 years and I don't miss it at all. Having to put up with all the crap that Directv first puts out with bogus software...

This would be an issue proably with connection on satellite cable or something simple. Where you can remove the satellite cable for 30 sec and unplug the receiver for 30 secs and then reconnect satellite cable and power cord. If that fails then you will have to call tech support, I would advise...

Yes that is sad that someone can do a simple task with a computer system that has come more advanced over the years. The improvements should be maybe to have the customer service reps listen to customer problems and wants, needs to make the company better. But they do the exact opposite...

Man eric, that is a good install. If you could get the D* techs to follow your craft work their then we would not have any problems with dtv installs for HD.

That does sound like a good deal they have given you. If you have an HR10-250 then D must be getting ready to eliminate the orignal channels that were first offered in the 70's range of channels for those units. That can mean only one thing, soon to be no more HD-DVR from tivo will be able to...

They will let you know exclusively that The protection plan does not cover that. But if you contact the Movers Phone # they have offers for customer who are eligible for free movers.

Yes they do over react As the main concern of Direct shold be is get the equitment that they have sold to many customers such as HD-DVR and HD equitment that has problems and they expect the customer to deal with crappy equitment and continue to pay for their service.:mad: That is not fair, I...

Me personally the only survey's I have seen Directv do is on there website after you have logged out. So I do not see why they would email you unless it was an email *@directv.com So I would say its bogus. Spam Filter it lol

Yes the Single Wired MultiSwitch or SWIM, is only avaiable in minimal areas for installation. They have not come out with using the installation numerous wide. But supposedly with the swim it already has the BBC or converters built in and you only have to 1 coax cable ran into your home and they...

Yes That is a nice piece of equitment. From my parents recently got an DiSh Net HD-DVR and they were getting setup for the new offer where the machine was offered free and when they got there bill it was charged $299 for the HD-DVR. And numerous times I have seen on here where offers for HD-DVR...

True Yes, I do think and know that the SD boxes are faster than the DVR and HD-DVR. Even though a receiver having hard drive, makes it like a computer as directv would say. But they have new computers that have bigger RAM and are able to run and function with brilliant speed. Maybe we should...

The only thing that could be really occuring is if you are having to call that number then they have a special rep that might be taking your call. I would say possibly check on your acct with the website and check recent account activity to make sure they possibly dont have you as a speical acct...

DTV needs change I normally have the same issues on my R15-300. But the HD-DVR are higher price of equitment and all I have seen is that they need to do a rebate program and have tivo make the HD-DVR, that will solve Directv HD-DVR problems. Its so hard to believe a company that is fortune...

For your HR20 if the guide data is still loading it maybe will take it about 4 to 8 Hrs to aquire guide data for 3 days in advanced. Normally then for the 14 days in advanced it should take about 12 hours according to information I have recently seen, but the normal 24-48 hrs is good to allow...

If you are having rain fade. Then the signal must be below 70% for SD and for HD is must below 60% signal, which would cause the issue. The HD Sats are 99 and 103 satellite positions. You maybe will see on the listings for 103 and 99 where "S" or "C" will show. But you can check the signal for...

Well which number did you try the 800531 # or the 1800 directv number. Becuase they have the one that is on the bill and normally. When I have called in before to get assistance I tried 1800-531-5000 and that starts me with the billing idiots and then gets me connected to the Rocket Scientist...

The DVR's & HD's along with HD-DVR's are normally slower according to the tech support that answers the phone. But I would think that equitment that is suppose to be leading egde and "TOP OF THE LINE" would operate better and would not have as many problems as they do... D* has lost site of...

Good Customer Service Yes, that sounds like typical customer service with the russian revolver loaded for the next idiot they have to answer the phone. I normally can hear the saliva drop from the other end of the phone, because there cusotmer service and engineers dont know there aS* from hole...

Price Increase For of you who want to get rid of the protection plan. Service call fees are $79.95 without the protection plan. The plan itself maybe good for all of those failures of equitment. But for the price increases I would definetly let D* know your feedback or escalate to an superviors...

D* is working on to get more channels in HD for the NHL Center ICE, currently the games that are being broadcast in HD will show up appearing in the guide if avaliable in your area or if you have NFL center ICe then they are working to try to get up to 12 HD Games per week by Mid December, at...

If you are having issues with your HD channels at any time call the csr roulette hotline and prey you get someone smart, if you dont ask to speak with the protecton plan, they are part of technicanl csr , everytime i call they are excellent service:)

If they messed up your order then you should call back in and speak with the deparment that you were talking with it may have been the retention deparment, if not then ask for them but the deals they were giving you sounds like that deparment. As well since you got charged $341 dollars. What did...

For SCIFIHD, is good channel to have to the national lineup, its about time.

The launch is coming soon for Directv10...Its coming sooner than you THINK... I know when it does happen, people will be happy and then new problems will arise...

It depends if you own the receiver then you will not have to return the receiver, but if it is leased then you will possibly have to return the reciver. call dtv and see what they say.