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:confused:The caller ID feature does not work on our 625 DVR. We have tried everything. A tech support person has been out to look at the DVR and is clueless. Phone jack is ok, we have enabled the caller ID feature, and DVR works fine. We have a hd receiver and a 311 receiver also. The caller...

Yes, we have tried the phone jack and it does work.

:mad:We need your help. We have a 625 DVR and the caller ID feature does not work. We have tried everything that you can imagine: telephone jack checked, menu setup-ok, plus a field tech came to our house to see if he could figure the problem out----he couldn't. Does anyone have any...

I have a 625 DVR. The caller Id feature does not work---long story. Dish has told me that it is a software problem. I wonder if the software update will help my caller ID problem.

We suspected that this was what was happening. It was the only logical explanation. Finally, a rep from Dish confirmed that this is what was going on. The tech had done the same thing to three other customers.

Yes, that is exactly what is happening. Can you believe this?

Dish Service Call I found out why 14 service calls in a period of two months were being cancelled----the tech for my area was cancelling the service calls. Can you believe that? I guess he didn't know how to fix our problems or just didn't want to take time to come to our home. Anyway, it was...

:mad:You will not believe what I have had to go through for the past 6 weeks. I have had 10 different service calls cancelled by dish. I am having trouble with my DVR, a remote, and our 301 receiver. The appointments for service calls are made and several things happen---dish doesn't show up...

Still no caller ID. Received the new receiver and caller ID still does not work!

Dish is sending us a new DVR---this will be our 3rd one in three weeks.

Dvr Caller Id Problems We tried switching the green & red wires; it didn't help----still no caller ID on 625 DVR. Any other suggstions? Thanks

We are going to try it! I'll keep my fingers crossed. Thanks a lot. I'll let you know if it works.

To bring everyone up to date about the no caller ID on 625. We received our new 625, hooked it up and caller ID did not work. So, I called Dish and they sent a tech out today. He took the 625 and moved it to another room, the room where we have a HD receiver. Guess what? It worked. So, he...

My DVR replacement has just arrived. Hopefully, we'll get it installed tonight. Keep your fingers crossed that the Caller ID will work. Thanks!

We had a 301 before we purchased the 625 DVR. We had trouble getting the caller ID to work on the 301. Dish had to send us a new 301, then caller ID worked. I should be getting my new DVR this week. I can't wait to see if it will work. I am very persistant. I will continue to call Dish...

Yes, the phone line is working. Tonight we ordered a PPV movie. It worked. I called Dish today. They are going to send me a new DVR. I really don't think I need a new DVR, but I'll try it. Thanks!

Testing the modem How do I do that? I did a test where I dialed out and a message said that the phone connection was ok. Should I do something else?

Yes, to all of your questions. We have a green ground wire hanging from the DVR box. Does it have to be connected? Could my DVR be bad? Thanks!

Yes, we have tried all of these. There is a green ground wire hanging from the back of the DVR box. Does this have to be connected to something? Thank you!

Greetings, we have just purchased a new 625 Dual DVR from Dish. We can't get the Caller ID feature to work. I have talked to several tech people at Dish and they can't help. Anyone with suggestions. Thanks!