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  1. M

    Exasperated Over Customer Service

    Thanks to all who replied, advising me of the "DIRT" program and a very special thanks to Zach who solved my problem in one hour when numerous Dish CSR's, including supervisors, couldn't get it right in over two weeks. NOW THAT"S SERVICE!
  2. M

    Exasperated Over Customer Service

    On July 9th I called Dish to inform them I was having pixilisation trouble on my VIP722. After running the standard tests it was determined that it needed to be replaced and the next day a tech showed up, on time, checked everything inside and outside and gave me a new 722. He had it activated...
  3. M

    $10 charge for block buster?

    I agree. I really don't have anything concrete to gripe about with the exception that I somehow got left out of the loop when it came to advising me of what transpired with Movie Pass/Dish Platinum. It may have popped up somewhere in my system, but when someone gives me something for nothing I...
  4. M

    $10 charge for block buster?

    Please forgive my ignorance and inability to recall what the old "Dish Platinum" (the 10.00 variety) used to offer a subscriber? All I can recall is that it gave me access to several movie channels and maybe a few other things. I started seeing "Movie Pass" on my bill about four months ago, but...
  5. M

    Vip 722 Error code 024

    Thank you so much Mary Catherine. As soon as all of the turkey and guests have departed I will try and hook it all up. Happy Thanksgiving.
  6. M

    Vip 722 Error code 024

    I am having the exact same problem and only a hard reset will fix it, but only temporarily as it will happen again the next day or later the same day. I do have an OTA but it is hooked directly into the TV set. Looks like my 722 is in the early stages (or worse) of failure. Can someone direct me...
  7. M

    Sundance Channel-Included in HD Premium Or Not?

    Thank you gents. Much appreciated. I wish Dish wouldn't confuse us old geezers like that. Problem solved. Mickey
  8. M

    Sundance Channel-Included in HD Premium Or Not?

    Looking at the Dish web page they list the Sundance Channel (332) as included in the HD Premium (10.00) package. I've had the Premium Package for years, but just discovered that if I go to CH 332 it advises that it is a subscription package only. I do receive all of the other listed Premium...
  9. M

    Snow On The Dish

    The sun came out, the signal came down, and all is well with the world. I asked my wife for a super soaker. She threw a bucket of water on me...Go figure.
  10. M

    Snow On The Dish

    It's below freezing out there. The hoses are all tucked away in the garage, and I'm an old geezer who doesn't play with super soakers.;) Good ideas, just not practical today. I am getting OTA HD on the locals though. Thanks for the replies. Brrrrrrrrrrrrrrrrrrrrrrrr.
  11. M

    Snow On The Dish

    A strange occurrence in Fort Worth, TX; SNOW. I can see a slight, patchy covering of snow on my dish, and at first I lost HD and about 90 minutes later SD went away. The dish is probably less than 50% covered. I can't get at the dish and the temps here will keep the snow from melting for at...
  12. M

    ESPN Blackout Mystery

    I was watching an ESPN college football game on Saturday Oct 10th on my HD TV. I left the living room for my office where I have only SD. When I tuned into CH 140 it said the game was blacked out in my area. I went back to the living room where CH 140 (HD) was coming in just fine. I then tuned...
  13. M

    VIP722 Turns On By Itself

    That means it is bored to death.....And it did it again today.
  14. M

    VIP722 Turns On By Itself

    Just one, two houses down the street. Probably too far away to matter. At least 50-75 yards with obstructions. Thanks..............
  15. M

    VIP722 Turns On By Itself

    All too often the past few weeks I have found my VIP722 powered up. Sometimes its overnight, sometimes during the day. I've turned other units in the house off and on to be sure that the signal isn't activating the 722 (it isn't) from those rooms. This is a real mystery to me. Any advice would...
  16. M

    PQ old 622/New 722

    My 622 crashed two days ago. Dish sent out a tech as it could not be diagnosed on the phone. Dish waived all charges for the service call. The tech replaced the 622 with a 722. There is a distinct difference in PQ with the 722. It is nowhere as sharp as the 622. Everything else in the system is...
  17. M

    How Dish's 1080p is going to work...

    I have found the perfect way for me to thank Dish for its wonderful marketing effort here. I have a 622 and am one of those step children who has not been turbo'd yet, although my local newspaper, my Email box and even my snail mail box has been plastered with promo's, not to mention the TV ads...
  18. M

    How Do I Get There From Here?

    KAB, Thank you for the reply/explanation. It sounds so simple the way you explain it. (Maybe you should be a trainer for Dish CSR's.) No one at Dish ever told me the four tuner limit applied only to LEASED equipment. One minor question remains in my mind, and it's certainly no big deal...
  19. M

    How Do I Get There From Here?

    What I have: Three SD(301) and one HD (211) receiver. Dish 1000. Set up in four rooms. What I wanted: To upgrade the 211 to a 622. Called Dish. Informed I would have to return the 211 and one of the 301's due to four tuner limit. I agreed even though it is physically impossible to hardwire a...