When I was installing I used to get that crap from customers all the time trying to get me to climb their steep roofs so they can get satellite.
I specifically remember one customer telling me his roof was not that bad, I told him I was still not going up there and if he wanted to go up there I would be happy to hold the ladder
Best one was when I did a DISH500 upgrade for a house on Lake St. Clair in grosse Pointe. It was a million dollar home with a very steep roof, and I flat out told the customer to go rent a cherry picker because I was not going up there!
The customer got pist off and then called the dealer I was doing the install for and complained. The dealer ran out there and we got into it and he ended up going on the roof himself to do the Job while I held the ladder.
He went up there alright and got the Job done, but on the way down slipped on the wood shake roof and almost fell off. If it wasn't for the guy having his foot get stuck in the copper gutter, he probably would have been seriously hurt!
All this over an upgrade that paid $80