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I'm not really the letter writing type nor am I one to be unnecessarily scared of identity theft. That is until I realized how easy Dish Network was making it for its customers: I logged into what I thought was my account on dishnetwork.com, and I was able to see another customer's personal information! Here's the e-mail exchange I've had with them regarding their ugly cocktail of bad outsourced customer service and failed security measures. It's a shame, too, because the cable service itself is great. Everyone, please beware of accessing dishnetwork.com.
# # #
Mr. XXXXX:
I am extremely distressed and dissatisfied with Dish Network. I question both the security of your customers' personal and billing information and the integrity of your customer service after a nightmarish experience that remains unresolved.
On Saturday, June 30, 2007 at around 9 a.m. ET, I logged into my account at dishnetwork.com on my home computer using my username to see my current bill and check on the status of my HD programming rebate. At first, I was alarmed because dishnetwork.com informed me that my bill was past due, but I've kept my account current since opening it in April.
For some bizarre and unknown reason, under my own account, I was able to see personal billing information for one of your customers whom I have no affiliation with in any way, shape or form.
This person's home address, phone numbers, e-mail address, account number, credit card number and even their pet's name were at my
disposal. I have attached a copy of this information to this letter. Could this person see my own personal information and therefore steal my identity? Was this happening with other customers? What would cause such an obscene error?
When I called customer service and explained the situation, I was met with a blasé attitude and repeatedly told by the representative that she "didn't understand the situation" and "to call back in an hour" or "e-mail Dish Network customer service." After repeatedly logging in and out of dishnetwork.com and still being able to access someone else's personal information, I was completely untrusting of electronically communicating with Dish Network. Because of the dire nature of the situation – namely, identity theft – I refused to hang up until this was handled.
For nearly an hour, I repeatedly explained the situation, asked that the problem be resolved or handled and fully explained to me. The representative was unresponsive and evasive. Eventually, another female named Alex with the operator ID of KOB came to the phone and said that a new login and password would be created for me (although I don't understand how that will fix the problem) and that my situation would be forwarded to management and that I would receive a response via e-mail within the hour.
A day after sending this information via form letter on dishnetwork.com, I was separately contacted by two of your employees: XXXX and XXXX. I called each of them back and never heard a response ever again. It's a month later. No letter. No e-mail. No returned call.
Also, I never received credit for my HD programming rebate, the reason I logged onto dishnetwork.com in the first place. I would like this situation to be resolved. Until then, I will implore everyone I know to be weary of providing personal or billing information to DishNetwork.com.
Truly,
XXXX
# # #
Mr. XXXX,
Thank you for your email. I spoke with XXXXX regarding the problem you experienced. She informed me that the issue you were experiencing was resolved.
Our management team made multiple attempts to contact you, and never received a response. As soon as we were aware of the situation, we escalated it to our Executive Vice President of Operations, Vice President of customer retention, and our IT department to ensure a swift resolution.
Our IT department resolved the issue in a timely manner, found that this error occurred on a very limited basis, and ensured that it would not happen again.
You should not see this error any further. If you do, please let me know immediately so we can handle it as soon as possible.
Sincerely,
XXXXX
# # #
Mr. XXXXX:
Thank you for a swift response. I'm ecstatic to know the security issue was actually resolved. However, I take issue with the fact that you say representatives "made multiple attempts" to contact me and "never received a response."
I received exactly two phones calls, as previously specified, from XXXX and XXXX concerning this problem a day — not an hour, as specified by your customer service representative — after first reporting it.
I called each back and left messages for them on their voicemail. I also called XXXX, whose number Ms. XXXX left me in her voicemail. I never received a phone call back from any three of those people. And I never received an e-mail or letter.
I did, however, get my bill, which did not include the HD programming rebate, the reason I logged onto dishnetwork.com in the first place and, in turn, had my security compromised.
-- Why were my calls not returned? And why wasn't a letter or e-mail sent to me?
-- What steps has Dish/Echostar taken to verify the customers whose personal and billing information were accessible by other customers haven't had their identity stolen? Have customers been notified of this glitch on dishnetwork.com?
-- Where's my HD programming rebate? When I signed up for service, I was told it would be activated in one month. It's been four!
Truly,
XXXXX
# # #
Mr. XXXXX,
Thanks for the response. I'm told that your calls were returned by our management team. If we were contacting you via phone, we had no need to send an email or letter. But our management team did respond by phone.
By logging into your DISH Network account online, customers are not and were not able to see any Social Security numbers or complete credit card numbers. You would not be able to commit identity theft with just a name, address, and DISH account number. We take many steps to ensure that your personal information will not be compromised.
I will be happy to look at your account regarding the HD programming rebate. Please forward your account number to me and I will assist you.
Thanks,
XXXX
# # #
Mr. XXXX:
You were lied to by your management team. My voicemail messages to XXXX, XXXX and XXXX were never returned.
When I logged into what was supposed to be my account on dishnetwork.com, I was able to see XXXXXX's name, address, e-mail, phone numbers, pet's name, payment history and the last four digits of her credit card number.
Did Dish/Echostar ever take responsibility for this mistake and tell her and your other customers about this issue?
According to the Privacy Rights Clearinghouse, a nonprofit consumer advocacy organization, that's plenty of data to get the identity theft ball rolling. I mailed this information to your headquarters via certified letter yesterday.
In regard to the foremost issue, I refuse to send you my account number through e-mail. If you provide me with your phone number, I will call you tomorrow with that information.
Hopefully, I don't get your voicemail.
Truly,
XXXXXX
# # #
Mr. XXXXX:
I am extremely distressed and dissatisfied with Dish Network. I question both the security of your customers' personal and billing information and the integrity of your customer service after a nightmarish experience that remains unresolved.
On Saturday, June 30, 2007 at around 9 a.m. ET, I logged into my account at dishnetwork.com on my home computer using my username to see my current bill and check on the status of my HD programming rebate. At first, I was alarmed because dishnetwork.com informed me that my bill was past due, but I've kept my account current since opening it in April.
For some bizarre and unknown reason, under my own account, I was able to see personal billing information for one of your customers whom I have no affiliation with in any way, shape or form.
This person's home address, phone numbers, e-mail address, account number, credit card number and even their pet's name were at my
disposal. I have attached a copy of this information to this letter. Could this person see my own personal information and therefore steal my identity? Was this happening with other customers? What would cause such an obscene error?
When I called customer service and explained the situation, I was met with a blasé attitude and repeatedly told by the representative that she "didn't understand the situation" and "to call back in an hour" or "e-mail Dish Network customer service." After repeatedly logging in and out of dishnetwork.com and still being able to access someone else's personal information, I was completely untrusting of electronically communicating with Dish Network. Because of the dire nature of the situation – namely, identity theft – I refused to hang up until this was handled.
For nearly an hour, I repeatedly explained the situation, asked that the problem be resolved or handled and fully explained to me. The representative was unresponsive and evasive. Eventually, another female named Alex with the operator ID of KOB came to the phone and said that a new login and password would be created for me (although I don't understand how that will fix the problem) and that my situation would be forwarded to management and that I would receive a response via e-mail within the hour.
A day after sending this information via form letter on dishnetwork.com, I was separately contacted by two of your employees: XXXX and XXXX. I called each of them back and never heard a response ever again. It's a month later. No letter. No e-mail. No returned call.
Also, I never received credit for my HD programming rebate, the reason I logged onto dishnetwork.com in the first place. I would like this situation to be resolved. Until then, I will implore everyone I know to be weary of providing personal or billing information to DishNetwork.com.
Truly,
XXXX
# # #
Mr. XXXX,
Thank you for your email. I spoke with XXXXX regarding the problem you experienced. She informed me that the issue you were experiencing was resolved.
Our management team made multiple attempts to contact you, and never received a response. As soon as we were aware of the situation, we escalated it to our Executive Vice President of Operations, Vice President of customer retention, and our IT department to ensure a swift resolution.
Our IT department resolved the issue in a timely manner, found that this error occurred on a very limited basis, and ensured that it would not happen again.
You should not see this error any further. If you do, please let me know immediately so we can handle it as soon as possible.
Sincerely,
XXXXX
# # #
Mr. XXXXX:
Thank you for a swift response. I'm ecstatic to know the security issue was actually resolved. However, I take issue with the fact that you say representatives "made multiple attempts" to contact me and "never received a response."
I received exactly two phones calls, as previously specified, from XXXX and XXXX concerning this problem a day — not an hour, as specified by your customer service representative — after first reporting it.
I called each back and left messages for them on their voicemail. I also called XXXX, whose number Ms. XXXX left me in her voicemail. I never received a phone call back from any three of those people. And I never received an e-mail or letter.
I did, however, get my bill, which did not include the HD programming rebate, the reason I logged onto dishnetwork.com in the first place and, in turn, had my security compromised.
-- Why were my calls not returned? And why wasn't a letter or e-mail sent to me?
-- What steps has Dish/Echostar taken to verify the customers whose personal and billing information were accessible by other customers haven't had their identity stolen? Have customers been notified of this glitch on dishnetwork.com?
-- Where's my HD programming rebate? When I signed up for service, I was told it would be activated in one month. It's been four!
Truly,
XXXXX
# # #
Mr. XXXXX,
Thanks for the response. I'm told that your calls were returned by our management team. If we were contacting you via phone, we had no need to send an email or letter. But our management team did respond by phone.
By logging into your DISH Network account online, customers are not and were not able to see any Social Security numbers or complete credit card numbers. You would not be able to commit identity theft with just a name, address, and DISH account number. We take many steps to ensure that your personal information will not be compromised.
I will be happy to look at your account regarding the HD programming rebate. Please forward your account number to me and I will assist you.
Thanks,
XXXX
# # #
Mr. XXXX:
You were lied to by your management team. My voicemail messages to XXXX, XXXX and XXXX were never returned.
When I logged into what was supposed to be my account on dishnetwork.com, I was able to see XXXXXX's name, address, e-mail, phone numbers, pet's name, payment history and the last four digits of her credit card number.
Did Dish/Echostar ever take responsibility for this mistake and tell her and your other customers about this issue?
According to the Privacy Rights Clearinghouse, a nonprofit consumer advocacy organization, that's plenty of data to get the identity theft ball rolling. I mailed this information to your headquarters via certified letter yesterday.
In regard to the foremost issue, I refuse to send you my account number through e-mail. If you provide me with your phone number, I will call you tomorrow with that information.
Hopefully, I don't get your voicemail.
Truly,
XXXXXX
39 Replies
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12693 views
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68518 Replies
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2672000 views
Ham Radio 2.0
Time for another AWESOME video from Ham Radio 2.0!
View: https://www.youtube.com/watch?v=6K5qI_-JKD8
Direct YouTube Link - The Truth About Cheap CB Radios for Off-Grid Travel
Ham Radio 2.0 Website
Ham Radio 2.0 on Facebook
View: https://www.youtube.com/watch?v=6K5qI_-JKD8
Direct YouTube Link - The Truth About Cheap CB Radios for Off-Grid Travel
Ham Radio 2.0 Website
Ham Radio 2.0 on Facebook
0 Replies
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13 views
Supporting Founder
Lifetime Supporter
No idea what improvements might be involved.
13 Replies
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616 views
Staff member
Pub Member / Supporter
Please post your remote make/model here and any details of your issue. We are looking to collect as many examples as possible. I may reach out to you for your receiver number, but please do not post it here.
If you've already reported this to me, please repost it here so I can track all instances in one thread.
Thanks!
Brittany
If you've already reported this to me, please repost it here so I can track all instances in one thread.
Thanks!
Brittany
24 Replies
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757 views
I was having similar issues last night while watching and recording the NLCS game on 148. When I tried resuming the game at one point the screen went blank and I couldn't get my H3 to respond to any remote commands. Eventually the Hopper went to a HD channel but still no remote response. After a while the Hopper went into a re-boot cycle. This happened at least 3 times. I was using an IR universal remote only.
A little frustrating to have the game broken up like that but at least the Brewers won
Yea, I've only been a CIO for the last 30 years!
Trust me, when something important breaks, they get to own it!
This started a couple months ago. I have 2 H3s on one network, both with 2 EHD identical 3 TB seperately powered so all recordings are accessible by all 4k & J4s (8 of them).
On one H3 (not the main one that controls the MOCA network), after it reboots, it doesn't recognize it has two EHDs plugged into it. Rebooting the EHD by their power source doesn't fix it. Resetting the network doesn't. Software h3 reset doesn't fix it. Rebooting MOCA h3 doesn't fix it but so far, after 3+ cold boots (unplug pwr to H3 with unrecognized EHDs), it finally it figures out they are plugged into it. BUT.... Then when you open a program it only partially shows series and episodes, but instead of showing recordings, it only shows upcoming airings. HELP!!!!
On one H3 (not the main one that controls the MOCA network), after it reboots, it doesn't recognize it has two EHDs plugged into it. Rebooting the EHD by their power source doesn't fix it. Resetting the network doesn't. Software h3 reset doesn't fix it. Rebooting MOCA h3 doesn't fix it but so far, after 3+ cold boots (unplug pwr to H3 with unrecognized EHDs), it finally it figures out they are plugged into it. BUT.... Then when you open a program it only partially shows series and episodes, but instead of showing recordings, it only shows upcoming airings. HELP!!!!
23 Replies
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341 views
Thanks JohnGalt1234 - That's interesting. I wonder are the Boot Strap versions different between a Hopper 3 only and a Hopper 3 with Hopper Plus setup as I have the later. I guess when charlesrshell is able to since he has both setups, he can do the test. Unless the bootstrap version is tied to when the specific Hopper 3 is manufactured, in my case, mines is from February 2016 when it was installed.
At least Google Search AI is saying the bootstrap version will never change and unique to each Hopper 3.
This is probably why different people seem to either have the issue or they don't because the bootstrap code could also be tied to the hardware revision and
components other than the internal HD.
At least Google Search AI is saying the bootstrap version will never change and unique to each Hopper 3.
This is probably why different people seem to either have the issue or they don't because the bootstrap code could also be tied to the hardware revision and
components other than the internal HD.
JohnGalt1234 - So you basically have 2 Hopper 3's. The CasinoH3 is the one that is Hopper 3 only while Master Bedroom is a Hopper 3 with Hopper Plus setup.
Master Bedroom uses Android TV (ATV) software so the DISH part is actually a app and will behave differently as you can probably tell the Guide's are different on the Master Bedroom which will resemble the same guide used on other ATV devices such as the Joey 4 and Wireless Joey 4. If I am correct, the CasinoH3 is the one with the problem since you did say the one dated 09/05/2026 is the naughty one while 08/15/2026 named Master Bedroom is the nice one. Usually I would expect the CasinoH3 to be the one without the problem because it's Hopper 3 only and Master Bedroom would be the one with problems because it has the Hopper Plus involved. That is why they behave differently because CasinoH3 is running the native Hopper 3 software while Master Bedroom is running the Android TV software and also it runs a app called DISH known as package com.dish.atv.launcher, the version for mines is P15403 2026100917 so it's probably the same version as the Hopper Plus software version with the date of October 9, 2026, not sure what the 17 means except maybe revision 17?
This explains it better than I can. Sorry, had to take all the ads out.
Master Bedroom uses Android TV (ATV) software so the DISH part is actually a app and will behave differently as you can probably tell the Guide's are different on the Master Bedroom which will resemble the same guide used on other ATV devices such as the Joey 4 and Wireless Joey 4. If I am correct, the CasinoH3 is the one with the problem since you did say the one dated 09/05/2026 is the naughty one while 08/15/2026 named Master Bedroom is the nice one. Usually I would expect the CasinoH3 to be the one without the problem because it's Hopper 3 only and Master Bedroom would be the one with problems because it has the Hopper Plus involved. That is why they behave differently because CasinoH3 is running the native Hopper 3 software while Master Bedroom is running the Android TV software and also it runs a app called DISH known as package com.dish.atv.launcher, the version for mines is P15403 2026100917 so it's probably the same version as the Hopper Plus software version with the date of October 9, 2026, not sure what the 17 means except maybe revision 17?
This explains it better than I can. Sorry, had to take all the ads out.
Supporting Founder
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
146 Replies
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1600 views
Nah, you just don't understand how ignore works, which is why you made your own NFL thread thinking there wasn't one
Was thinking same thing. It should be a good week for sec shorts and roll callThey ought to have fun with this…
Lifetime Supporter
A continuation of a thread from the pub, just general discussion of AI.
Brief 60 minute clip about next gem autonomous fighters - not remote controlled, but rather collaborating with controllers and aircraft in the theater.
View: https://youtu.be/DRm0mbp_n1k
We've literally got a movie already about this
View: https://youtu.be/a2PW7a9ViDc
Brief 60 minute clip about next gem autonomous fighters - not remote controlled, but rather collaborating with controllers and aircraft in the theater.
View: https://youtu.be/DRm0mbp_n1k
We've literally got a movie already about this
View: https://youtu.be/a2PW7a9ViDc
62 Replies
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1066 views
Oops.
futurism.com
AI Agent Blamed for Deleting Entire Upcoming Season of TV Show
An AI agent reportedly deleted the entire final cut of the upcoming season of a Swedish reality competition show.
futurism.com
Pub Member / Supporter
Lifetime Supporter
I was watching some of this guy's stuff and realized some of you may not be familiar. Basically his show is Candid Camera meets a magician. This is a comp of a few of his exploits. I first learned of him when I was out at a meeting in Denver about 10yrs ago. The men I was sitting at the table with started talking about this show and said it was one of the funniest things they had seen. When I got home I started watching it....yes, it is funny.
View: https://www.youtube.com/watch?v=gIU09F8jdwc
View: https://www.youtube.com/watch?v=gIU09F8jdwc
2 Replies
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64 views
Staff member
Pub Member / Supporter
Cutting Edge
The TPN Map Excel Presents all DIRECTV Channels:
Understanding the TPN Map
Making Sense of the TPN Map Display Conventions
National (50-States or wide/NAT+PR beams)
Local (Local-Into-Local or narrow/Spot beams)
Local (Local-Into-Local or narrow/Spot beams)
Additional tabs provide:
OTA the (Over-The-Air) Database
VOD (Video On_Demand) Records
Offline Records
Engr Records
Net Decoder a graphic presentation of all satellites and transponders
VOD (Video On_Demand) Records
Offline Records
Engr Records
Net Decoder a graphic presentation of all satellites and transponders
Domestic Satellites
@99W...... D11, D14
@101W.... D16
@103W.... D12, D15
@110W.... D5
@119W.... D8
@99W...... D11, D14
@101W.... D16
@103W.... D12, D15
@110W.... D5
@119W.... D8
Understanding the TPN Map
Making Sense of the TPN Map Display Conventions
2142 Replies
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930117 views
Anyone else watch this show? Any guesses as to what was in the box Gibbs gave to Abby that was on her desk? It look liked it was glowing.
I also heard that someone was leaving the show at the end of this season. Any guesses as to who thats going to be?
I also heard that someone was leaving the show at the end of this season. Any guesses as to who thats going to be?
2135 Replies
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214834 views
Tony as the director.
Would you rather have LaRoche ???Tony as the director.
No. Bring in someone new.
Tony is not serious enough for me. Parker is too close to the team and Tim is too young to take over IMO.
I don't think Tim and Tony are that far apart in Age ...No. Bring in someone new.
Remember what Tony said to Tim when they first got back together ...
Tony said: I am the New Tony, Tim .... (something to that effect)
Tony has changed, he's been running his Security Business ... I'm sure he has grown up.
Give it time ... your judging the New Tony from the old Tony.
It sounds like Tim won't be around the Team much longer either.
