ATT CSR Great Experience
Just reported LNB drift using the ATT Service phone number not the regular Dish one.. The CSR took my data re 129 (-7) AND SCHEDULED A FREE SERVICE CALL to replace the LNB .
I have been a combined subscriber for 2.5 years and have been absolutely satisfied with the service. Each time I have called the SBC/ATT number 866-722-7500, the CSR has been very knowledgeable and solved my problem.
Even when I upgraded to the 622 and qualified for the rebate at $10 a month, it appeared regularly on my bill. I have the combined billing scheduled to debit my bank account, which also works flawlessly each month. When I have ordered premium services, ie MLB Extra Innings, USB HD, Showtime/HBO, etc no problems...
While I pay a bit for phone services, I dont use much...nationwide long distance for example, I still get a combined savings of about $25 a month over purchasing each service individually. After reading the many stories about Dish CSR difficulties/inconsistencies on this forum, I am very pleased with the service I get from ATT/dish. The absence of aggravation is worth much more than the savings to me personally..
I have the DISH Gold HD, with Locals, Superstation and 2 DVR pak...
Hopefully I havent jinxed myself with these comments...
Thanks for listening