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Ok, here it goes, here is the problem:
Approximately a month ago I wanted to sign up for Dish Network. I called Dish Networks new customer phone center to find out the current rates and promotions. I was ready to sign up for Dish Network any day now, but I wanted to wait and see if the new "ViP 722" would ever come out. (Keep in mind, this was a month before it came out, and back then, it will still unknown if it ever would)
Fast forward a few weeks when I receive word that the 722 IS coming out soon.
After calling the New Sales department to clarify a few more questions, they said that I could order today and that I would receive a ViP 622 HD DVR receiver temporarily until the new 722 comes out in the next month. Then upon calling, I would be able to swap out my 622 for the 722 for FREE once the 722 is released. I ended up singing up that night. I even got an install the next day!
Now that the 722 has come out on the 15th of August I decided to call to upgrade the receiver. Upon talking to three different people (once, they disconnected me) they said that there would be a $250 charge!!! That price was for installation. I told them I didn't need installation as I could do it myself. The only thing that needs to be done is to unplug the cables from the 622 and reconnect them to the 722. The "non-installation shipment price" would be $199. I would then send back the 622 receiver. I explained that I was told this upgrade would be FREE as that was the deal they told me when I signed up. It's pretty bad that a one-month old receiver is already out of date and they won't let me exchange for the new one.
This is why I'm unhappy with my 622 and need to upgrade to the 722.
(I then go on and saw how i'd like the black color better, the larger HD, and the HD VOD.)
So that is basically it. I have sent a similar version of the above to the Dish Network's "e-Care" and to the ceo@echostar.com
I have not gotten any responses back, and when I call them, they just push me around to other people, and sometimes put me on "silence-hold" and usually after 20 mins of that I hear the "click-click", and yes, that means that they have hung up on me! They have pulled that trick TWICE! Apparently, someone in the New Sales department told me I could upgrade my temporary equipment to the new 722 and lied. Now, no one is taking the blame for it, and I a the one having to put up with it.
And don't get me started, they still haven't applied my $10 rebate (times 10 months)+another $10x10 rebate for the HD that I sent in both months ago.
Not only that, but I had a Club Dish Referral, and when I tried to activate it over the automated phone system, it said there was a problem and I had to talk to an operator, when I did so, (2 months ago) the CSR said he would take care of it for me manually, and I would receive my (and the other persons) credits on the next bill. I have paid two bill since then and STILL have not received such credit.
PLEASE HELP! I don't know what to do. I don't want to cancel as I love my new HD! So far I love Dish Network, it's just that there Customer Service sucks, and no one will take the blame for their mistake.
Thanks for letting me vent, and hopefully someone can help!
Thanks in advance!
-Scott
Approximately a month ago I wanted to sign up for Dish Network. I called Dish Networks new customer phone center to find out the current rates and promotions. I was ready to sign up for Dish Network any day now, but I wanted to wait and see if the new "ViP 722" would ever come out. (Keep in mind, this was a month before it came out, and back then, it will still unknown if it ever would)
Fast forward a few weeks when I receive word that the 722 IS coming out soon.
After calling the New Sales department to clarify a few more questions, they said that I could order today and that I would receive a ViP 622 HD DVR receiver temporarily until the new 722 comes out in the next month. Then upon calling, I would be able to swap out my 622 for the 722 for FREE once the 722 is released. I ended up singing up that night. I even got an install the next day!
Now that the 722 has come out on the 15th of August I decided to call to upgrade the receiver. Upon talking to three different people (once, they disconnected me) they said that there would be a $250 charge!!! That price was for installation. I told them I didn't need installation as I could do it myself. The only thing that needs to be done is to unplug the cables from the 622 and reconnect them to the 722. The "non-installation shipment price" would be $199. I would then send back the 622 receiver. I explained that I was told this upgrade would be FREE as that was the deal they told me when I signed up. It's pretty bad that a one-month old receiver is already out of date and they won't let me exchange for the new one.
This is why I'm unhappy with my 622 and need to upgrade to the 722.
(I then go on and saw how i'd like the black color better, the larger HD, and the HD VOD.)
So that is basically it. I have sent a similar version of the above to the Dish Network's "e-Care" and to the ceo@echostar.com
I have not gotten any responses back, and when I call them, they just push me around to other people, and sometimes put me on "silence-hold" and usually after 20 mins of that I hear the "click-click", and yes, that means that they have hung up on me! They have pulled that trick TWICE! Apparently, someone in the New Sales department told me I could upgrade my temporary equipment to the new 722 and lied. Now, no one is taking the blame for it, and I a the one having to put up with it.
And don't get me started, they still haven't applied my $10 rebate (times 10 months)+another $10x10 rebate for the HD that I sent in both months ago.
Not only that, but I had a Club Dish Referral, and when I tried to activate it over the automated phone system, it said there was a problem and I had to talk to an operator, when I did so, (2 months ago) the CSR said he would take care of it for me manually, and I would receive my (and the other persons) credits on the next bill. I have paid two bill since then and STILL have not received such credit.
PLEASE HELP! I don't know what to do. I don't want to cancel as I love my new HD! So far I love Dish Network, it's just that there Customer Service sucks, and no one will take the blame for their mistake.
Thanks for letting me vent, and hopefully someone can help!
Thanks in advance!
-Scott
26 Replies
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6195 views
What I meant was, go to google and do a search trying to simply buy a Dish receiver.
I tried it out just, and surprisingly, it was now easy.
When I was last in the market for a new receiver Dish was runnning a scheme allowing people to set up websites (Dish did all the work) with their name, and all they had to do was sit back and collect a minute sum for each subscription sold via "their" website.
There were thousands of them. Seems like Dish have moved on to other selling methods now.
Yes, I know about the stores associated with this site, and even buy from them from time to time
My point was how really hard it (used to be) to find a website for a dealer who sold equipment rather than simply subscriptions and rented equipment.
Staff member
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Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68538 Replies
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2673653 views
Lifetime Supporter
Schedule drops tomorrow. Mandatory mini camps in June. Hall of Fame game August 6th.
116 Replies
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1837 views
I guess even the patience of us laid-back Hoosiers has its limits:
www.colts.com
Colts relieve general manager Chris Ballard of his duties
Colts Owner & CEO Carlie Irsay-Gordon released a statement Monday announcing the news.
www.colts.com
Be nice to see a Cowboy headline like that.I guess even the patience of us laid-back Hoosiers has its limits:
Colts relieve general manager Chris Ballard of his duties
Colts Owner & CEO Carlie Irsay-Gordon released a statement Monday announcing the news.
M
Can we expect to see a new coach if we say "pretty please?"
I guess even the patience of us laid-back Hoosiers has its limits:
Colts relieve general manager Chris Ballard of his duties
Colts Owner & CEO Carlie Irsay-Gordon released a statement Monday announcing the news.
Can we expect to see a new coach if we say "pretty please?"
Supporting Founder
Lifetime Supporter
No idea what improvements might be involved.
24 Replies
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1076 views
iJustine
Time for another AWESOME video from iJustine!
View: https://www.youtube.com/shorts/P4_TzYKwcNY
Direct YouTube Link - This is iPhone Duo!
The official iJustine Website's Website
Buy her book!
View: https://www.youtube.com/shorts/P4_TzYKwcNY
Direct YouTube Link - This is iPhone Duo!
The official iJustine Website's Website
Buy her book!
0 Replies
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14 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/-O2iLThF4z8
Direct YouTube Link - Generative AI: Revolutionizing Game NPC Dialogue & Behavior? #shorts
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/-O2iLThF4z8
Direct YouTube Link - Generative AI: Revolutionizing Game NPC Dialogue & Behavior? #shorts
TWIT's Website
TWIT Live Feed
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13 views
Staff member
HERE TO HELP YOU!
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106 views
Staff member
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Stargate SG-1 cancelled, Atlantis renewed
Monday - August 21, 2006 | by Darren Sumner
The future of Stargate is in question today, as SCI FI Channel has cancelled the long-running Stargate SG-1, Multichannel News reported today and a GateWorld source has confirmed. The news regrettably follows the airing of the show's milestone two-hundredth episode on Friday.
Stargate Atlantis, meanwhile, has been renewed for a fourth season, with the network hoping to see that the spin-off series can stand alone, according to a source.
Source Gateworld
Monday - August 21, 2006 | by Darren Sumner
The future of Stargate is in question today, as SCI FI Channel has cancelled the long-running Stargate SG-1, Multichannel News reported today and a GateWorld source has confirmed. The news regrettably follows the airing of the show's milestone two-hundredth episode on Friday.
Stargate Atlantis, meanwhile, has been renewed for a fourth season, with the network hoping to see that the spin-off series can stand alone, according to a source.
Source Gateworld
2033 Replies
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184146 views
Watch Stargate SG-1 for Free Online | Pluto TV
Stargate SG-1 picks up where the blockbuster film left off as the SG-1 team sets out to explore the mysteries of the Stargate and the worlds beyond it in the pulse-pounding series which became a worldwide phenomenon and a science fiction classic. Stream Stargate SG-1 for free on Pluto TV.
pluto.tv
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/wVdnjWsw2Uk
Direct YouTube Link - Defender on Linux: Microsoft's Big Security Move #shorts
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/wVdnjWsw2Uk
Direct YouTube Link - Defender on Linux: Microsoft's Big Security Move #shorts
TWIT's Website
TWIT Live Feed
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19 views
Supporting Founder
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
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1935 views
M
They get cruel sometimes, very very cruel.
. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!
They get cruel sometimes, very very cruel.
. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!
Yup, I agree, I'd rather be 2 or 3 till the last few weeks.They get cruel sometimes, very very cruel.
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/PSGt6dUXdnI
Direct YouTube Link - RTX Spark: NVIDIA's AI PC Powerhouse Details! #shorts
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View: https://www.youtube.com/shorts/PSGt6dUXdnI
Direct YouTube Link - RTX Spark: NVIDIA's AI PC Powerhouse Details! #shorts
TWIT's Website
TWIT Live Feed
0 Replies
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24 views