Social Feed

As a technician we are required to return ANY parts we find at the customer's home that are not being used for the current customer's system. If we get there for an installation and there is a dish already there, we have to put up new parts and return the old ones to the office for return and recycling by DISH. Regardless of age or condition. The only exception is if the customer says that he purchased the equipment and that he is the rightful owner and will not allow me to take it, in which case I have to notate his account as such when I close out the work order. If it were leased equpment by the previous owner, then it was THAT persons responsibility to make sure that those parts were returned to DISH after they disconnected. If they moved, then they could leave the parts behind and DISH would not charge them. But if they disconnected and didn't return the parts, then the customer would be charged. If they OWNED the parts, then they could do with them as they wished, sell them, take them, use them as skeet targets...whatever. Did your tech return the LNB to the office? I doubt it, since he left the receiver. It probably went into his personal stash for when his inventory comes up a part short, or he needs one for a return that he lost. Regardless, it's nothing to concern yourself over. If the person that left those parts at your house a couple years ago hasn't come back to get them by now, then they never will.

Most people just leave the LNBs up because it's too much trouble to get to them when they cancel, and dish doesn't want to deal with the possible headaches that may ensue forcing their customers to go and take the LNBs/switches down from high places, lol.

Those things do cost a bit, but they're not exactly expensive either, for a mid-level or upper-level account they probably break even/start making money after a month or three, eh?

I don't see the big deal, lol. It's kinda ghetto though that he'd leave you the dishes and take the LNBs, if you're gonna take the LNBs take the @*#% dishes too.

If I paid for my equipment, there's no way they're charging me if I don't return it.

Andrewwski said:

If I paid for my equipment, there's no way they're charging me if I don't return it.

Click to expand...

Well, the idea is this: I come to your home and give you an equipment upgrade. I give you a new dish and a new set of LNBs on that dish. That equipment now becomes "yours", and I take the old set with me so that they can be recycled. Most of the equipment that you get on an upgrade is free. If there is any charge, that typically is to cover the costs of a truck roll and technician labor.

If you have a legacy receiver that you bought, and it goes bad for some reason, in most cases DISH will ship you a new receiver for free. However, when you get that new receiver, you must box up the old one, the one that you bought however many years ago, and send it back to them. The new one becomes "yours", and the old one gets returned for repair. It's the same difference. Now if they send you that new receiver and you don't send the old one back within X number of days, then they WILL charge you for it, regardless of whether you paid for it 5 years ago or not. They're actually charging you for the new one they sent you, but either way..... All they ask is that you return the bad/old part. It's no different than if we do an upgrade and the part that you paid for is still good, it still must be returned.

I had a dish 500. I had purchased and added a Quad LNB. Last year I added Dish HD service. The installer came out and said a new dish had to go up. Asked me if I wanted to keep the old stuff. I said yes. He worked for a few hours due to some cabling issue with the old cables requiring some new ones to be run. After he was done and left I noticed the old dish sitting outside minus the LNB.

I wasn't happy that he took the LNB, but to be honest, with the newer tech stuff coming out, what would I want with a old Quad LNB? If he was going to take one thing though, he should have said something and not act like he left it.

OoTLink said:

Most people just leave the LNBs up because it's too much trouble to get to them when they cancel, and dish doesn't want to deal with the possible headaches that may ensue forcing their customers to go and take the LNBs/switches down from high places, lol.

Those things do cost a bit, but they're not exactly expensive either, for a mid-level or upper-level account they probably break even/start making money after a month or three, eh?

I don't see the big deal, lol. It's kinda ghetto though that he'd leave you the dishes and take the LNBs, if you're gonna take the LNBs take the @*#% dishes too.

Click to expand...

I don't see the big deal, lol. It's kinda ghetto though that he'd leave you the dishes and take the LNBs, if you're gonna take the LNBs take the @*#% dishes too.
And do what with them?..Fill up my rollout garbage container?..Sorry I am required to take the LNB on an upgrade and that's all. I am not in the business of disposing other's trash for them.

Mike_H said:

I had a dish 500. I had purchased and added a Quad LNB. Last year I added Dish HD service. The installer came out and said a new dish had to go up. Asked me if I wanted to keep the old stuff. I said yes. He worked for a few hours due to some cabling issue with the old cables requiring some new ones to be run. After he was done and left I noticed the old dish sitting outside minus the LNB.

I wasn't happy that he took the LNB, but to be honest, with the newer tech stuff coming out, what would I want with a old Quad LNB? If he was going to take one thing though, he should have said something and not act like he left it.

Click to expand...

The old Dish you can keep. For an HD upgrade the Tech is required by dish to RA the old LNB. If we don't we get charged back for the new dish and LNB. It sucks when you do an upgrade and end up paying to do the work.

Mike_H said:

I had a dish 500. I had purchased and added a Quad LNB. Last year I added Dish HD service. The installer came out and said a new dish had to go up. Asked me if I wanted to keep the old stuff. I said yes. He worked for a few hours due to some cabling issue with the old cables requiring some new ones to be run. After he was done and left I noticed the old dish sitting outside minus the LNB.

I wasn't happy that he took the LNB, but to be honest, with the newer tech stuff coming out, what would I want with a old Quad LNB? If he was going to take one thing though, he should have said something and not act like he left it.

Click to expand...

Yours is a perfect example of what I have been refering to..Your job was an Upgrade..I assume to HD...One of the requirements of the job copmleteion is that the tech collects the LNB. This LNB is returned to the warehouse and is sent back to Dish. In these cases a with upgrades we must return the exisiting LNB to Dish or Dish will NOT pay us for the job..The tech is following proper procedure.

mdwatt said:

Well, the idea is this: I come to your home and give you an equipment upgrade. I give you a new dish and a new set of LNBs on that dish. That equipment now becomes "yours", and I take the old set with me so that they can be recycled. Most of the equipment that you get on an upgrade is free. If there is any charge, that typically is to cover the costs of a truck roll and technician labor.

If you have a legacy receiver that you bought, and it goes bad for some reason, in most cases DISH will ship you a new receiver for free. However, when you get that new receiver, you must box up the old one, the one that you bought however many years ago, and send it back to them. The new one becomes "yours", and the old one gets returned for repair. It's the same difference. Now if they send you that new receiver and you don't send the old one back within X number of days, then they WILL charge you for it, regardless of whether you paid for it 5 years ago or not. They're actually charging you for the new one they sent you, but either way..... All they ask is that you return the bad/old part. It's no different than if we do an upgrade and the part that you paid for is still good, it still must be returned.

Click to expand...

OK...fine. So I will now own the dish and receiver, and not be leasing it? I'd be fine with that.

mdwatt said:

in which case I have to notate his account as such when I close out the work order.

Click to expand...

Not a word for this use, is used improperly by many as is irregardless which is not a word at all. Use note instead. No disrespect intended, just trying to help.

Old dishes are good for something!

dishcomm said:

I don't see the big deal, lol. It's kinda ghetto though that he'd leave you the dishes and take the LNBs, if you're gonna take the LNBs take the @*#% dishes too.
And do what with them?..Fill up my rollout garbage container?..Sorry I am required to take the LNB on an upgrade and that's all. I am not in the business of disposing other's trash for them.

Click to expand...

When my sister upgraded the tech had to put new a dish on the roof to get the line of sight he needed. The old dish had been on a pole in her backyard. He took the LNB for a return, but left the dish on the pole in the middle of the backyard. No problem though, she just painted it green planted some shrubs around it and adjusted the angle so it was pointing straight up... Voila! A nice new birdbath. Birds love it too, FWIW.

BTW: my first post!

loves2watch said:

Not a word for this use, is used improperly by many as is irregardless which is not a word at all. Use note instead. No disrespect intended, just trying to help.

Click to expand...

Definition:
no·tate (n?'t?t) - To put into notation (verb)
no·ta·tion (n?-t?'sh?n) - A brief note; an annotation: marginal notations. A brief record written as an aid to the memory: memorandum, note. Informal memo. (noun)
I think we all know what was meant - looks like he could make a case for his use of the verb notate.

Dave nye said:

The old Dish you can keep. For an HD upgrade the Tech is required by dish to RA the old LNB. If we don't we get charged back for the new dish and LNB. It sucks when you do an upgrade and end up paying to do the work.

Click to expand...

That is something someone should have told me then. I could have given them the old Twin LNB that came from dish500 originally.

The fact is, they took something without asking, or telling. And it sure has heck wasn't noted in anything I signed.

Dish's requirements of Installers do not my problem make. It doesn't remove the responsibility for proper communication from the installer.

Like I said, I didn't feel a need to make any kind of deal over it as I have learned so far that I'm willing to put up with an large amount of B.s. and still stay with Dish.

Andrewwski said:

OK...fine. So I will now own the dish and receiver, and not be leasing it? I'd be fine with that.

Click to expand...

Agreed. I own a Chevy truck. If I lease a new Chevy Truck today, Chevy doesn't take my old truck that I own.

The "free" equipment Dish is upgrading to is a LEASE, that I pay for every month. The old equipment I purchased for $499 back in 11/1997. It's a silly policy to take owned equipment and replace it with leased equipment. Dish doesn't tell the customer up front that they have to turn in the old equipment. And I upgraded to HD via the executive office, so it wasn't a case of a CSR that didn't know better.

All the installers keep saying the old LNB's are worthless. That being the case, what the heck does Dish want with them?

dishcomm said:

Yours is a perfect example of what I have been refering to..Your job was an Upgrade..I assume to HD...One of the requirements of the job copmleteion is that the tech collects the LNB. This LNB is returned to the warehouse and is sent back to Dish. In these cases a with upgrades we must return the exisiting LNB to Dish or Dish will NOT pay us for the job..The tech is following proper procedure.

Click to expand...

So when I upgraded to HD last year using 110, 119, & 61.5 by your logic they should have taken the LNBs and left me signalless? Sorry couldn't resist.

Later they did come and switch me to DPP44 from a DP switch when I re-added a Dishplayer.... Still in use today too.And now I have a free feed coming into the house. The other 3 feed the Dishplayer, a 721 and a 622.

I'm guessing when you say HD upgrade you're really talking about the Dish itself?