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I have the DishNOW! service (Dish Network's Prepaid Service) and live in Buffalo, NY. I have America's Top 250 with the Showtime package. I connect to Satellites 119 and 110 with good signal strength on a DP301 receiver.
I have two major problems. The first is channel 318 SHO-E intermittently drops from my guide listing. If I try to tune to the channel manually it just goes to channel 319 SHO-W and displays a PP01 message - "Please visit a local retailer to purchase this service" or something like that.
The other problem is that I should be getting channel 412 MADISON SQUARE GARDEN with my package. The local hockey games are on this channel and one of the reasons I got dish was to be able to watch these games. My receiver stops at channel 407.
I've spent probably 4 hours on the phone with Dish Network this weekend. This is how it goes. I will call 1-888-347-4132 and go through all the voice prompts to get to technical support. When I finally talk to a tech they will either say "we cannot support prepaid dish, please hang up and call 1-888-347-4132" So I explain to them that that is the number I did call, or they will go through all the motions of resetting my receiver and running checkswitch and all the stuff I've tried a million times. Once that doesn't work they tell me to hang up and call 1-888-347-4132, the number I am already speaking to them on. When I tell them that's not acceptable and I need to be transferred directly to a person that can help me, they either transfer me back to the main menu or into a queue in which all the voice prompts are in spanish, where I have to wait 30-45 minutes. When the rep finally picks up the cycle starts all over again and she either transfers me back to the main menu or to a spanish queue, or tells me to hang up and call the number I just called. One rep did tell me I don't get channel 412 because it's not available in my area, although a neighbor down the street is connected to the same physical satellites I am and gets the channel in fine. The rep proceeded to give me a nice analogy about a flash light and how it relates to satellite reception. There was no disclaimer whatsoever that said anything about that channel possibly not being available. I even asked the guy at Radio Shack where I bought the system and he stated that the channel is included and is available in my area.
I've emailed Dish a few times now and haven't gotten a response. Anyone have any insight as to what I should do? I feel like I can't get anyone from dish to even help me. I can't believe they would leave their customers with no way to contact them.
I have two major problems. The first is channel 318 SHO-E intermittently drops from my guide listing. If I try to tune to the channel manually it just goes to channel 319 SHO-W and displays a PP01 message - "Please visit a local retailer to purchase this service" or something like that.
The other problem is that I should be getting channel 412 MADISON SQUARE GARDEN with my package. The local hockey games are on this channel and one of the reasons I got dish was to be able to watch these games. My receiver stops at channel 407.
I've spent probably 4 hours on the phone with Dish Network this weekend. This is how it goes. I will call 1-888-347-4132 and go through all the voice prompts to get to technical support. When I finally talk to a tech they will either say "we cannot support prepaid dish, please hang up and call 1-888-347-4132" So I explain to them that that is the number I did call, or they will go through all the motions of resetting my receiver and running checkswitch and all the stuff I've tried a million times. Once that doesn't work they tell me to hang up and call 1-888-347-4132, the number I am already speaking to them on. When I tell them that's not acceptable and I need to be transferred directly to a person that can help me, they either transfer me back to the main menu or into a queue in which all the voice prompts are in spanish, where I have to wait 30-45 minutes. When the rep finally picks up the cycle starts all over again and she either transfers me back to the main menu or to a spanish queue, or tells me to hang up and call the number I just called. One rep did tell me I don't get channel 412 because it's not available in my area, although a neighbor down the street is connected to the same physical satellites I am and gets the channel in fine. The rep proceeded to give me a nice analogy about a flash light and how it relates to satellite reception. There was no disclaimer whatsoever that said anything about that channel possibly not being available. I even asked the guy at Radio Shack where I bought the system and he stated that the channel is included and is available in my area.
I've emailed Dish a few times now and haven't gotten a response. Anyone have any insight as to what I should do? I feel like I can't get anyone from dish to even help me. I can't believe they would leave their customers with no way to contact them.
23 Replies
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6133 views
E
OK here's the the dish network complaign...
OK First of all I have to say if you or somone you like works for Dish network, Ijust want to say the people there are great
but there system to help people SUCKS!! I have a older receiver (blue card) back in the day I used to goto radio shack ad buy a new smart card for 15,20, or 30 bucks. I have not needed the system for a while (I had cable and a sweet deal OK here I am I'm in the middle of re-locating my family and we are stuck in our old Motorhome. Ok I tell the wife I'll re-setup the dish so at least we can watch tv. I goto the shack (2.5 hours there) and buy a now 40 dollar card. I get home around 11:00pm and use the auto line. it says no problem wait fifteen minutes and your system will re-set. :up OK here's where life goes wrong, NOTHING ...I waited 1 1/2 hours and nothing happened I notice that dish is open 24 hrs. I call ask for a operator and get a gentleman who gets my info and tell me ummm you have the wrong receiver good night . and hangs up.. OK I'm Pi$$ed off,
goto bed and call in the morning. the lady puts me through about 20 different tests, all with no luck, she says I see your system but it should be working, I tell her the only thing that works is there program and info channels. she suggests a different access card, she says I will send one out (she gets my info) NEVER HEARD FROM HER NEVER SEEN A CARD ! Up to know I have talked to approx. 25-30 different people (including allot from Corporate offices) with no help. also what's funny is that Corp. cannot even access the ROO# from there system, 
it's like it's a different company??? All I want is to make my damn system work. Oh I paid 20.00 to a local installer for a "newer yellow card"and called today (Sunday) to change the SOO# I already know that tomm. that nothing yet again can be done with my system. I'm not cheap but I do not have money falling out of my but. I mean I'm out the 40 bucks for the card, 45+ for fuel, over 250 minutes on my tracfone cell (about 60.00) had I known what issues I'd be having I would have just bought a new system. (Oh I forgot to tell you before we moved out I called the 800 to confirm what I was planning to do and zhamir said that will not be any problem (that was said after he had all the info) ok I'm kinda done but I know when I tell this story its about 25 minutes, I'm sorry If it took yáll that long to read it. thank you and if you have any ideas on how to help this old guy out let me know thank you and god bless....Edson 
OK First of all I have to say if you or somone you like works for Dish network, Ijust want to say the people there are great
but there system to help people SUCKS!! I have a older receiver (blue card) back in the day I used to goto radio shack ad buy a new smart card for 15,20, or 30 bucks. I have not needed the system for a while (I had cable and a sweet deal OK here I am I'm in the middle of re-locating my family and we are stuck in our old Motorhome. Ok I tell the wife I'll re-setup the dish so at least we can watch tv. I goto the shack (2.5 hours there) and buy a now 40 dollar card. I get home around 11:00pm and use the auto line. it says no problem wait fifteen minutes and your system will re-set. :up OK here's where life goes wrong, NOTHING ...I waited 1 1/2 hours and nothing happened I notice that dish is open 24 hrs. I call ask for a operator and get a gentleman who gets my info and tell me ummm you have the wrong receiver good night . and hangs up.. OK I'm Pi$$ed off, goto bed and call in the morning. the lady puts me through about 20 different tests, all with no luck, she says I see your system but it should be working, I tell her the only thing that works is there program and info channels. she suggests a different access card, she says I will send one out (she gets my info) NEVER HEARD FROM HER NEVER SEEN A CARD ! Up to know I have talked to approx. 25-30 different people (including allot from Corporate offices) with no help. also what's funny is that Corp. cannot even access the ROO# from there system, it's like it's a different company??? All I want is to make my damn system work. Oh I paid 20.00 to a local installer for a "newer yellow card"and called today (Sunday) to change the SOO# I already know that tomm. that nothing yet again can be done with my system. I'm not cheap but I do not have money falling out of my but. I mean I'm out the 40 bucks for the card, 45+ for fuel, over 250 minutes on my tracfone cell (about 60.00) had I known what issues I'd be having I would have just bought a new system. (Oh I forgot to tell you before we moved out I called the 800 to confirm what I was planning to do and zhamir said that will not be any problem (that was said after he had all the info) ok I'm kinda done but I know when I tell this story its about 25 minutes, I'm sorry If it took yáll that long to read it. thank you and if you have any ideas on how to help this old guy out let me know thank you and god bless....Edson 
S
I am a little confused.
Do you have a DISH NOW SYSTEM purchased from Radio Shack?
Or are you just trying to load a $40 prepaid card onto a regular STB that you have had since you signed up with Dish?
If it is the second one, then there is NO WAY it would work.
The Dish Now receivers are refurbished, specifically designed receivers for the Dish NOW service.
They would either be a DP301 or a Phillips 3900.
Buying a brand new Smart Card would have absolutely nothing to do with getting the service(at least to my knowledge).
These receivers are specifically redesigned/refurbished to get/use the Dish NOW/YA service.
You could not just add a new smartcard to a currently owned DP301 or Phillips 3900 and expect to use a $40 prepaid card to work.
Does not work that way.
If you do of course already own a prepaid Dish NOW receiver, make sure that your Dish is peaked to receive BOTH satellites 119 and 110 since the info being sent to your receiver from those satellites after your phonecall.
I am not sure which one is sending the info, or the transponder involved for that matter, but if everything is not hooked up(does not have to be turned on, just hooked up properly) BEFORE you call, then it won't matter.
After the Dish NOW automated service says it is sending the signal to your receiver now, it should receive all the info within a few minutes(at least mine always does/did).
I am not sure how long they transmit that info out to your receiver(15 minutes, 30 minutes, sporadically), but if everything is connected properly, it should be fine.
OK First of all I have to say if you or somone you like works for Dish network, Ijust want to say the people there are great
I am a little confused.
Do you have a DISH NOW SYSTEM purchased from Radio Shack?
Or are you just trying to load a $40 prepaid card onto a regular STB that you have had since you signed up with Dish?
If it is the second one, then there is NO WAY it would work.
The Dish Now receivers are refurbished, specifically designed receivers for the Dish NOW service.
They would either be a DP301 or a Phillips 3900.
Buying a brand new Smart Card would have absolutely nothing to do with getting the service(at least to my knowledge).
These receivers are specifically redesigned/refurbished to get/use the Dish NOW/YA service.
You could not just add a new smartcard to a currently owned DP301 or Phillips 3900 and expect to use a $40 prepaid card to work.
Does not work that way.
If you do of course already own a prepaid Dish NOW receiver, make sure that your Dish is peaked to receive BOTH satellites 119 and 110 since the info being sent to your receiver from those satellites after your phonecall.
I am not sure which one is sending the info, or the transponder involved for that matter, but if everything is not hooked up(does not have to be turned on, just hooked up properly) BEFORE you call, then it won't matter.
After the Dish NOW automated service says it is sending the signal to your receiver now, it should receive all the info within a few minutes(at least mine always does/did).
I am not sure how long they transmit that info out to your receiver(15 minutes, 30 minutes, sporadically), but if everything is connected properly, it should be fine.
E
still fustrated
OK I have over 100% strenth on 119 and 80ish on 110 so that is not my problem... my issue is with the dumn-but that wrote the "rules"that are supposed to help the customer out in times of need...
OK I have over 100% strenth on 119 and 80ish on 110 so that is not my problem... my issue is with the dumn-but that wrote the "rules"that are supposed to help the customer out in times of need...
S
You still have not answered my questions from the above post.
All you have mentioned is something about installing a new smartcard for some reason.
I have had DISH NOW/YA for well over a year, and there HAS NEVER been a mentioning of changing the smartcard.
Botton line: You CANNOT CONVERT an EXISTING RECEIVER, DP301 or a Phillips 3900 or any receiver, into a DISH NOW/YA receiver by changing/exchanging a Smartcard.
You must buy either the complete system(Dish 500 dish/receiver/remote), or a remodled/refurbished receiver that has been converted to a Dish NOW/YA receiver.
You cannot make one yourself by changing/exchanging a smartcard.
OK I have over 100% strenth on 119 and 80ish on 110 so that is not my problem... my issue is with the dumn-but that wrote the "rules"that are supposed to help the customer out in times of need...
You still have not answered my questions from the above post.
All you have mentioned is something about installing a new smartcard for some reason.
I have had DISH NOW/YA for well over a year, and there HAS NEVER been a mentioning of changing the smartcard.
Botton line: You CANNOT CONVERT an EXISTING RECEIVER, DP301 or a Phillips 3900 or any receiver, into a DISH NOW/YA receiver by changing/exchanging a Smartcard.
You must buy either the complete system(Dish 500 dish/receiver/remote), or a remodled/refurbished receiver that has been converted to a Dish NOW/YA receiver.
You cannot make one yourself by changing/exchanging a smartcard.
Staff member
HERE TO HELP YOU!
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Some of the channels start next week.
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Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
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Terrible tragedy. You would think that they would have safe guards in place that would prevent something like this from happening. I guess if you are going to ride in a passenger train it might be best to get a car near the rear.
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At Least 64 Dead After Two High-Speed Trains Collide In Spain<!-- --> | ZeroHedge
ZeroHedge - On a long enough timeline, the survival rate for everyone drops to zero
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House Passes AM Radio For Every Vehicle Act
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Cutting Edge
The TPN Map Excel Presents all DIRECTV Channels:
Understanding the TPN Map
Making Sense of the TPN Map Display Conventions
National (50-States or wide/NAT+PR beams)
Local (Local-Into-Local or narrow/Spot beams)
Local (Local-Into-Local or narrow/Spot beams)
Additional tabs provide:
OTA the (Over-The-Air) Database
VOD (Video On_Demand) Records
Offline Records
Engr Records
Net Decoder a graphic presentation of all satellites and transponders
VOD (Video On_Demand) Records
Offline Records
Engr Records
Net Decoder a graphic presentation of all satellites and transponders
Domestic Satellites
@99W...... D11, D14
@101W.... D16
@103W.... D12, D15
@110W.... D5
@119W.... D8
@99W...... D11, D14
@101W.... D16
@103W.... D12, D15
@110W.... D5
@119W.... D8
Understanding the TPN Map
Making Sense of the TPN Map Display Conventions
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Booredatwork.com
Time for another AWESOME video from BoredAtWork!
View: https://www.youtube.com/shorts/wVSqE_URJIo
Direct YouTube Link - Amazon Echo Show 16: Now this is it!
Booredatwork.com Website
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View: https://www.youtube.com/shorts/wVSqE_URJIo
Direct YouTube Link - Amazon Echo Show 16: Now this is it!
Booredatwork.com Website
Booredatwork on Facebook
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TFLEV
Time for another AWESOME video from TFL Electric Vehicles!
View: https://www.youtube.com/watch?v=V-HYgO5Lpa8
Direct YouTube Link - Can You ACTUALLY Use the Mazda CX-90 PHEV As an Electric Commuter? | Baseline Challenge
View: https://www.youtube.com/watch?v=V-HYgO5Lpa8
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TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/watch?v=EtLJGwEtyT0
Direct YouTube Link - Apple's All-New iPad mini
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/watch?v=EtLJGwEtyT0
Direct YouTube Link - Apple's All-New iPad mini
TWIT's Website
TWIT Live Feed
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I know HipKat said that they were working on conversions but we got the official news yesterday right from Dish that starting next month all DMA's will be on the western arc, and all customers will be assigned to that. That's gonna mean a lot of customers around here aren't gonna get Dish unless there are exceptions. Too many mountains and trees.
175 Replies
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5134 views
