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Last reply · posted in Old VOOM Customer Comments Archive
Dear All,
Hope this will get to the right person and/or company...
Recently I bought a Voom(Motorola) receiver from ebay.
The seller listed the unit as ready to use unit with access card and everything needed.
At that time, I was not aware that actually nobody is allowed to sell these units except Voom and it's authorized dealers, (Sears and Crutchfield)
After buying it, I found it from Voom customer service that they'll not activate such a unit because it's forbidden to buy/sell units like this and it's considered stolen unit/service. Well after the aqusation of being a fraud, I reached back eBay, their PayPal buyer protection service and filed a return/refund claim.
I sent them the Sorry, I forgot to add, if you can send a fax explaning the violation of reselling these units, eBay will void this auction, refund the money and by taking this as a sample ban the other Voom auctions and sales...

The documents must be faxed to PayPal at (402) 537-5760. Please include a cover sheet with your fax that includes my email address sales@exoticbargain.com and the ID number of my claim (PP-041-589-967) so that they may attach the documents to the claim as quickly as possible.

Thanks,
Nazim Orenoom customer agreement clearly states that
Now Ebay is asking me to get something is writing from Voom or from unbiased third party company that Voom will not register the item I bought as the Seller is not authorized to sell such items.
I would really appretiate if any authorized person or company can fax me in their company letter head that Voom will not register and provide service for this unit...
My fax number is 212-820-9729, if you need further information please do not hesitate to call me from my cell anytime, 917-972-7736.
They wants us to include the serial numbers of the unit and access card too.
Unit's serial number is 0698474008019651, Access Card's serial number is 00000251843.
I attached below the auction and seller's details and Ebay/PayPal's respond to dispute, void this sale and refund this $292.95 charge, this will most importantly lead them to block any sale of these items on eBay; so that no one will get hurt and loose $290+ for nothing...
I would appretiate any help.


Voom (Motorola Receiver)'s Ebay auction web address is:

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=5704300332

Last email regarding the dispute:


----- Original Message -----
From: <service@paypal.com>
To: <sales@exoticbargain.com>
Sent: Thursday, July 22, 2004 8:09 PM
Subject: Your Complaint PP-041-589-967 :PBP190:


> Dear Nazim Oren,
>
> We are currently in the process of investigating your claim:
>
> Case Number: PP-041-589-967
> Transaction Date: Jun. 12, 2004
> Transaction Amount: -$292.95 USD
> Seller's Email: speeddm6@sbcglobal.net
> Seller's Name: kenneth whitney
>
> Our records show that you have provided faxed documentation to support your
> claim of merchandise received significantly not-as-described.
>
> The documentation we are requesting must come from an unbiased third party
> that has physically seen and inspected the item(s) in question. Or you may
> have the service provider fax us a letter stating that they will not
> register the item you received as the Seller is not authorized to sell such
> items.
>
> This letter must also state the item name, make, model number and the
> serial number (if applicable) of the item that is being evaluated. In the
> event that the item does not have these features, please have the evaluator
> note the item name, and the description of the item to the fullest
> capability. In the evaluation, notations should be made as to the
> condition of the item presented, possibility of repair and the cost of the
> repair and/or any missing items.
>
> The documents must be faxed to PayPal at (402) 537-5760. Please include a
> cover sheet with your fax that includes the email address registered on
> your PayPal account and the ID number of your claim (PP-041-589-967) so
> that we may attach the documents to your claim as quickly as possible.
>
> We must receive your fax within five (5) calendar days from the date of
> this message in order to proceed with the investigation of your claim.
> Failure to respond may result in the cancellation of your claim.
>
> Note: By providing the requested documentation does not guarantee that a
> refund will be given. Your claim will be evaluated upon receipt of
> supporting documentation.
>
> Please contact us at complaint-response@paypal.com or simply reply to this
> email if you have any further questions regarding your dispute.
>
> Thank you for your patience and cooperation regarding this matter.
>
> Sincerely,
> Matthew
> Protection Services Department
>
33 Replies · 6319 views
Indy
motorcycle_rider said:
I have also purchased my STB and as I became aware of VOOM's Policy it gave me a bad opinion of Voom. As time goes on my feelings of the company are slowly getting worse. Its insane policies such as that that is really making me no longer want to be a part of Voom. Voom really needs to wake up and realize that a satellite based business is NOT a cable company. One of the reasons D* and E* are doing so well is that they do offer the ability to install yourself or more importantly pick who does the install if a person is not able to do it themselves. In my opinion allowing people to sell or by receivers thru "unauthorized dealers" will in my opinion help them grow. The are dumping a large sum of money's on receivers that they know someday they will have to recollect. Another thought is by them allowing this to do this it will force Voom to constantly work on improving there STB's or risk loosing customers. Think about it those of you who have cable are stuck with crappy STB's that you know the cable companies are not willing to invest in improving them because of the fact of knowing you have know choice other that switching to satellite.


Good points! We all here seem to forget Voom is owned by a cable company. This bears out the cavalier attitude displayed by Voom of take what we give you or go back to Rabbit Ears. They are accustomed to no competition due to protected service areas from the cable industry. Wake up Voom! This is the DBS industry and you do have competitors!
voomvoom
TechCop said:
So you don't mind sitting on hold for an extra 10 minutes while they deal with problems related to a box they did not sell?.

Nope. It's my opinion (although I don't know) the box is a voom box and was originally sold by voom (provided it's not stolen). As far as I know the seller was someone like me (vooming since october) who purchased their equipment and was never offered a lease option (which I would not have taken) from voom or anyone else. I found out about it on this forum. Maybe the seller decided to drop voom and asked them to repurchase the equipment back and they either refused (cause it was after a deadline, seller knew nothing about) or made to low an offer. Then maybe the seller decided to try and sell it on ebay, to get some money back. I might have done the same thing.

TechCop said:
I also assume you don't mind if they increase rates to offset the cost of handling the extra call volume?.

If/when they get their box working right, they could lay off some csr's. Any increase won't be for this, it'll be because they have a half million or more customers, so it won't matter if they lose a few customers who get pissed from the increase.

TechCop said:
I think it's a wise policy not to allow "outside" equipment, at least until they get the bugs out of what we have now.

I agree with this, provided by "outside" you don't mean me using an old and larger D* or E* dish or one I went out and bought to help solve my problems with rain fade and such. Even if I bought it on ebay. Or going to Radio Shack and getting a new diplexer cause mine fried for some reason. But, if yours fries, then call your installer. And get genuine voom authorized parts so they're not "outside" equipment, which will not be tolerated by voom. Even if it takes 3 weeks to 2 months to get your new diplexer. you can count on voom to give you a credit for time lost and possibly even some extra time.

I love my HDTV....
L
TechCop said:
Did VOOM promise to authorize this equipment? - NO!

No Promise = No fraud.

Well, considering a company has the right to refuse service to anyone they choose in certain circumstances, you are technically correct.

However, it still doesn't mean it's not wrong/stupid/, and quite possibly still illegal if they would otherwise provide you the service if bought the box from them. They are forcing you to use their dealer to buy the box. I'm sure that violates some law somewhere (and if not, it damn well should).
E
its the law!

it is perfectly legal.i know.caveat emtore.hope the spelling gets my point across. ed
W
thank goodness i found this out before i was going to buy a used box. silly though voom is really acting very silly, they're acting as if they are only leasing you the box and not charging you a fee when you pay the full price, same with my phone company here who has adsl i found the exact same looking adsl modem on ebay i told them if i buy it will i be charged the leasing fee of the modem and they said i would still be charged so go figure. I bet my cable co is the same as voom which offers to lease the hd box or buy it outright i bet they wouldn't let me transfer it to another name.
Ramy
Supporting Founder
Last reply · posted in The Sports Section
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
186 Replies · 3547 views
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R
A lot of upsets yesterday, but my LSU Tigers won.
Y
Parity is growing in College Football. Making it even harder to tell who is better than each other.
rvvaquero
Parity is growing in College Football. Making it even harder to tell who is better than each other.
I agree to a point. The transfer policy is creating parity, but only for the top 20-25 teams. The other 110+ teams in the FBS are just breeding grounds for the bigger schools which have more money and more recruiting appeal.

If a smaller school recruits, trains, and matures a quality player, they can't keep them past their sophomore year because the bigger schools snatch them up. Example: LSU didn't cultivate Sam Leavitt, they just harvested him from other schools. LSU is a top contender, in large part because of Leavitt. Michigan State and Arizona State.................are not. If either of those schools had been able to retain his services, who knows where they would be now.
T
A lot of upsets yesterday, but my LSU Tigers won.
Coach says afternoon game result of SEC "conspiracy". The rivalry game vs. Ala. will kick off in the afternoon at Baton Rouge rather than at night, which head coach Lane Kiffin says is intentional in order to neutralize fan craziness and noise, which is believed to help lead to wins for squads playing at home. "Obviously the SEC wanted to change this year from how it had been to give LSU less advantage, (considering) how well LSU plays at night and how intimidating it is to play here. So I guess when I look at it that way, I'm not surprised."

But he's come up with an ingenious solution. "Go to bed earlier Fri. night, then start your day earlier. Have breakfast earlier. Start drinking earlier. Whatever your routine is, just move it up."

Meantime ads have been running for a "Protect College Sports Act" moving through Congress.
Ronnie-
The game time was just a product of so many top 25 matchups. I think they said it was the most in one day since the 1930s.

Not everyone can play at night and get a tv slot.

Of course Lane is gonna complain. It's what he does.


Roll tide.
dishstaller
Pub Member / Supporter Lifetime Supporter
Last reply · posted in The Chit Chat Club
Videos like this can make you appreciate the things we take for granted.


View: https://www.youtube.com/shorts/a2cgQidHQJI
10 Replies · 234 views
T
Often people who have organic vision or hearing activated as adults after never having had it cannot practically utilize it because their brains never developed the massive neural network needed to make sense of any of it.

Well, he sees in color, just differently. Can't he just enjoy that? My granny had anachromatic color blindness, meaning pretty much like a b&w tv
jayn_j
My son is rg colorblind, but we found there are degrees. If something is vivid red or green, he can see a hint of color. I bought him a pair of the glasses when they first came out. He said they did improve things slightly, but not to the extent they are being touted. I think they are sitting in a drawer somewhere.
dishstaller
My son is rg colorblind, but we found there are degrees. If something is vivid red or green, he can see a hint of color. I bought him a pair of the glasses when they first came out. He said they did improve things slightly, but not to the extent they are being touted. I think they are sitting in a drawer somewhere.
Are the glasses one size fits all or do they make different models for different degrees of colorblindness.
navychop
Dr Pol did not like or use his
T
Are the glasses one size fits all or do they make different models for different degrees of colorblindness.
It looked like there were at least three iterations to try to match up to the given individual deficit, and a test to take to determine which would best help. But at best they seem a marginal measure and not practical.
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68781 Replies · 2688031 views
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ClarkGable
Day After Day - Badfinger
dishstaller
Der Kommissar - After the Fire
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Bobby
Fantasy - Earth, Wind and Fire
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harshness
They Call the Wind Maria - Vaughn Monroe
sdfntx
Maria Magenta - Donovan
TheForce
Supporting Founder Pub Member / Supporter
Last reply · posted in The Phone & Tablet Zone
Apple Fall Hardware Event takes place today, September 9, 2026, at 10:00 a.m. PT / 1:00 p.m. ET. It marks the debut of new CEO John Ternus and the expected reveal of Apple's first foldable phone.
142 Replies · 2555 views
harshness
Gone are the days when Apple "perfects" what debuted years earlier on an Android phone.
comfortably_numb
Gone are the days when Apple "perfects" what debuted years earlier on an Android phone.

Or better yet, innovate something "completely revolutionary!"
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S
Or better yet, innovate something "completely revolutionary!"
when was the last time they innovated something:rolleyes:
Foxbat
when was the last time they innovated something:rolleyes:
I'd probably say when they came up with their M-series of processors with integrated memory. That allowed Apple to get away from the inefficient Intel CPUs that were limiting their notebook computers.
Foxbat
Well, Munro and Associates are now a go-to for mobile device teardowns! Who knew? They have an idea what may be causing the iPhone Duo's inside folding screen to fail 40% up from the bottom:
​
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S
samsung made the screen apple designed the hinge for the duo. this has got to be the best advertising campaign for samsung :biggrin :clapping :oops:
TheForce
Report on my iphone 18 PM
Working well with about 3-4 days battery life. New BT and Wifi range is much better than the 15 I had. It doesn't seem any faster but probably is. The Camera shooting video has amazing image stabilization.
Only observed issue is once in awhile, the screen loses touch sensitivity and requires a soft reboot and delete the many open apps to fix. This happens about once a week since buying it.
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Bruce
Supporting Founder Lifetime Supporter
Last reply · posted in Internet Television (IPTV) Discussion Forum
Comcast is the first to report, with a massive 274,000 loss in video subscribers.

In the 3Q of 2016, Comcast had 21.42 million video subscribers and was the #1 provider, now at 10.39 million and is the #3 Provider, YTTV is #2 ( who also surpassed DirecTV-8 Million and Dish-under 5 Million), Charter/Spectrum is #1.

28 Replies · 1077 views
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Foxbat
Meanwhile, my neighbor 300' away has gigabit fiber, and I'm stuck with copper solutions.
S
Meanwhile, my neighbor 300' away has gigabit fiber, and I'm stuck with copper solutions.
similar situation. almost every neighborhood around me has fiber, but our 3 block area. I called AT&T and was like, how hard is it to bring fiber over about 200 feet (I am closest to the folks with fiber and can see it on the poles from my front door); crickets and very frustrating.
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Jimbo
similar situation. almost every neighborhood around me has fiber, but our 3 block area. I called AT&T and was like, how hard is it to bring fiber over about 200 feet (I am closest to the folks with fiber and can see it on the poles from my front door); crickets and very frustrating.
Chances are, they told you about how hard and long it would take for them to place that fiber to your area ... Poles needed to be placed and what not ...
ncted
Chances are, they told you about how hard and long it would take for them to place that fiber to your area ... Poles needed to be placed and what not ...
Or the people who own the poles closest to the house won't let AT&T attach.
dishstaller
similar situation. almost every neighborhood around me has fiber, but our 3 block area. I called AT&T and was like, how hard is it to bring fiber over about 200 feet (I am closest to the folks with fiber and can see it on the poles from my front door); crickets and very frustrating.
If you know the folks who have fiber, strike a deal with them and pay for a Wavlink AX3000. I've installed these for customers and they will light up abut 10 acres. One customer is linking her security camera to it and the cam is about 1,000 ft from the radio. These are also usable as repeaters so you could install one at your house for that purpose. Heck, offer to pay 75% of their monthly bill if that's what it takes.
Jimbo
Or the people who own the poles closest to the house won't let AT&T attach.
People that Own the poles ?
That would be ATT Or the Power Company depending on the situation ... easily figured out by looking at the Tag on All Poles.
navychop
Or the people who own the poles closest to the house won't let AT&T attach.

Might not be an option, due to easements. I can't see governments allowing public property (easements) for exclusive use by just one company.

I $uppo$e there'$ a way….
G
Last reply · posted in DISH Network Support Forum
After a strange reboot last night in the middle of viewing, this morning several more reboots and about a half an hour download.
2 Replies · 176 views
Almighty1
Just did the update check manually about an hour ago with Hopper 3 on H713 and Hopper Plus on P15403.
Noticed something new when I clicked on the Update Software, it presented a pop-up as follows:
"Update software 1573
Update later Update now Cancel" with those three buttons which did not exist before.

After updating the H715 - I guess there must be major bugs as both H709 and H714 were skipped.

So here are the issue(s):

Issue #1
It did fix the problem with H713 which was:
"One of the problems I am seeing is that the Available Joey Software section no longer is showing the Android TV versions even after a manual software reset twice and the nightly reboot. Until it does, nether Technician Android TV download and Hopper Plus is able to check, download and update the Android TV software."

This was a major problem with H703.

H710 removed that dependency so H711 and H712 were working without that dependency but H713 brought it back which is fixed in H715 as no P versions or Android TV versions are shown in the Available Joey Software on the main Diagnostics screen.
However, with that said, the TECHNICIAN SETTINGS, Download ATV (Android TV) Files is not working correctly as the Download ATV Files shows:
"Download ATV Files 3000
Download in progress. This operation will be
complete when the files are downloaded

Joey 4 : P554- Failed
Joey 4 : P55403- Failed
Wireless Joey 4 : P654- Failed
Wireless Joey 4 : P65403- Complete
HopperPlus : P154- Complete
HopperPlus : P15403- Failed

OK"
From what I can tell, each of them goes through the Downloading followed by the Processing stages first before it goes into the Failed or Complete stage. It seemed to be going in a loop earlier as it will start downloading from the first item being the Joey 4 each time before it eventually stopped. This is the first time ever since 2023 that I had ever seen it Failed.

With that said, the dependency appears to still be required for the Hopper Plus to check, download and update the Android TV software as it says Failed, No Target when going to "Device Preferences", About, "Software Update"

Issue #2
Still cannot cast to Hopper 3 with Hopper Plus(Software P15317) with the Hopper Plus "Google Chromecast Built-In" feature" as it shows up as a casting device when the Hopper Plus is online and disappears when the Hopper 3 and Hopper Plus does it's nightly reboots but times out when one tries to cast to it and always shows up as Not available in the Google Home app on Android phone. No one else anywhere on the internet had confirmed whether it is working for them or not. Per brittanygarden in DM on October 16, 2026:
"We've been working with Google on this. We have a fix on the Google side projected for Q4. I know we're in Q4 now, but I will try to get a narrowed down timeline for you."

brittanygarden and Rick Durham

jsmit86 and naptime - If you are able to use H715, does the issue mentioned below still exist?
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jsmit86
Just did the update check manually about an hour ago with Hopper 3 on H713 and Hopper Plus on P15403.
Noticed something new when I clicked on the Update Software, it presented a pop-up as follows:
"Update software 1573
Update later Update now Cancel" with those three buttons which did not exist before.

After updating the H715 - I guess there must be major bugs as both H709 and H714 were skipped.

So here are the issue(s):

Issue #1
It did fix the problem with H713 which was:
"One of the problems I am seeing is that the Available Joey Software section no longer is showing the Android TV versions even after a manual software reset twice and the nightly reboot. Until it does, nether Technician Android TV download and Hopper Plus is able to check, download and update the Android TV software."

This was a major problem with H703.

H710 removed that dependency so H711 and H712 were working without that dependency but H713 brought it back which is fixed in H715 as no P versions or Android TV versions are shown in the Available Joey Software on the main Diagnostics screen.
However, with that said, the TECHNICIAN SETTINGS, Download ATV (Android TV) Files is not working correctly as the Download ATV Files shows:
"Download ATV Files 3000
Download in progress. This operation will be
complete when the files are downloaded

Joey 4 : P554- Failed
Joey 4 : P55403- Failed
Wireless Joey 4 : P654- Failed
Wireless Joey 4 : P65403- Complete
HopperPlus : P154- Complete
HopperPlus : P15403- Failed

OK"
From what I can tell, each of them goes through the Downloading followed by the Processing stages first before it goes into the Failed or Complete stage. It seemed to be going in a loop earlier as it will start downloading from the first item being the Joey 4 each time before it eventually stopped. This is the first time ever since 2023 that I had ever seen it Failed.

With that said, the dependency appears to still be required for the Hopper Plus to check, download and update the Android TV software as it says Failed, No Target when going to "Device Preferences", About, "Software Update"

Issue #2
Still cannot cast to Hopper 3 with Hopper Plus(Software P15317) with the Hopper Plus "Google Chromecast Built-In" feature" as it shows up as a casting device when the Hopper Plus is online and disappears when the Hopper 3 and Hopper Plus does it's nightly reboots but times out when one tries to cast to it and always shows up as Not available in the Google Home app on Android phone. No one else anywhere on the internet had confirmed whether it is working for them or not. Per brittanygarden in DM on October 16, 2026:
"We've been working with Google on this. We have a fix on the Google side projected for Q4. I know we're in Q4 now, but I will try to get a narrowed down timeline for you."

brittanygarden and Rick Durham

jsmit86 and naptime - If you are able to use H715, does the issue mentioned below still exist?
I have not been updated to 715 yet. I am on a QE "Beta" or Test version that did fix the audio issue. The last communication I had with the team mentioned that the full release of that fix was likely in December.
It would be nice to know if 715 does solve that issue of no audio when Dolby is ON, during 4K HDR events.
ewindowman
Lifetime Supporter
Last reply · posted in DISH Network Support Forum
Looks like dish is Bankrupt. Filling tomorrow Tuesday June 30th
462 Replies · 16300 views
Bruce
tanman
For your viewing pleasure...
comfortably_numb
For your viewing pleasure...

That's ok, I'm sure Verizon will be happy to take them.
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dishstaller
That's ok, I'm sure Verizon will be happy to take them.
That's ALL Verizon needs.....more congested towers :mad:
comfortably_numb
That's ALL Verizon needs.....more congested towers :mad:

They don't care... they're milkin' the cow. Buddying up with Elon to provide him an MVNO network will make their investors and shareholders salivate. All of their recent marketing efforts have failed, so this move makes a lot of sense.
fmj77
Mr. Morris is no journalist. That article reads like a political hit job.
NYDutch
That's ok, I'm sure Verizon will be happy to take them.
Yep, they could stick it in with thier other dozen or so MVNO's, including the five they own.
dishstaller
That article reads like a political hit job.
You can say that for about 90% of so-called news articles these days.
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