You are renting the equipment, correct?
Then the DVI wouldn't belong to you. Even if you owned the equipment,
if the DVI wasn't usable it would still go back with the tech. The
customer is supplied with what works. And the tech wrote what you are
connected with or should have on the Service Order. I've been on the
Voom program for a while and have not once heard of or spoken to a cx
who was billed for a missing cable at deinstall.
--- In
VOOM@yahoogroups.com, TYORK <TYORK.1a35z9@n...> wrote:
>
> not sure where you get that it was ok for the tech to take the DVI
cable
> i he didn't use it it belongs to the customer and the tech should
have
> left it with him call anybody at install or voom and they will tell
you
> the same thing cause when they are deinstall we have to report what
> parts are missing to them.
>
>
> --
> TYORK
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