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msa6 said:

and now have a new 250' coax run from the dish to the side of the house sitting on top of my lawn, waiting for the dog to chew through it (we live in a heavily wooded area, and the dish is in the only spot that works).

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vegassatellite said:

To the OP:

Do you honestly think that even if DISH eats this service visit that you won't ever see it on your bill in the form of higher monthly costs for your programming?

Doing things like sending technicians out to bury people's excessive cable runs are costs that get put under the "Overhead" or "Operational Expenses" category. In order to remain profitable after incurring those overheads, they have to charge enough to stay above that figure. In other words, rate hike! So, you can have DISH eat it and you can eat it on your bill for however long you are a customer, or you can do it and not have all the other customers subsidize your demands or you subsidizing other customers' demands.

My question to you is, how many customers' free burial installs have you subsidized in your 8-10 years of being a customer?

For an investor I would think you would have a grasp of this concept.

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LJALLEN97 said:

Time to bury this 'Thread." Please

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msa6 said:

You're overlooking the fact that by spending $300 to keep me happy, Dish would insure that I'm a happy customer, and one who will likely remain with them for many more years. In fact, they could have asked for another 12 or 24 month commitment from me in return for doing the burial. The knowledge that I'm a 10 year customer would have made this an easy decision: keep this guy happy (or at least be sure not to upset him) and he'll stay with us for years. By setting up a situation where I'm at risk of being unhappy (and they have to know that leaving a customer with 200' of coax to bury runs that risk), they face the prospect of losing me...and then having to spend $600+ to replace me with what will most likely be an inferior (not as long lasting) customer.

As an investor, and business person, I can tell you that I'm happy to see the company spend $300 all day long to keep its best customers happy (especially if the company can get a commitment equal to that for which they spend a lot more for unknown new customers). That's not money that will have to be collected from other customers in the form of higher fees; that's money well spent!

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webbydude said:

At the risk of kicking you when you're down, but that must be one heck of a dog you have. I have yet to see a dog chew on any coax...or anything else carrying a current. I don't think you're giving your dog enough credit. Most seem to have the ability to sense electrical current, and as such, won't mess with it.

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