Social Feed
Despite the total nightmare with installers I have thus far been a happy Voom customer. I am posting this for 2 reasons. One - I hope that someone from Voom or Installs Inc. would read it. Two - information for other's like you about some policies.
I ordered Voom back in March. I am not going to name any installers partially because I don't even remember. The first guy came 7am Saturday morning. It was a cold misty day. He got out of his van looked up in the sky and told me that I don't have a clear view of the required elevation and left.
I did not give up and purchased a satellite compass. After about 5 minutes of searching for the spot I found it in the yard about 50 feet from the house. Before I could make another call for installation Voom called me back and set up another appointment with a different installer. I give Voom A for trying.
When the next guy arrived I did not tell him about the spot I had found and let him climb around looking for it. He indeed found the same spot. Of course he was not prepared for post mount installation. My choice was to put the post up myself or pay him $80 to do it. I told him just to go ahead and put it in. He promised to be back the next day.
Days came and went. After a week he showed up again at 7pm for "noon to 5pm" appointment. He put the post in and poured concrete. It got dark so I told him to rush and install the dish and worry about the OTA antenna later. Here's where everything fell apart. He had a box but no remote, antenna but no amplified board in it, no grounding blocks, wrong diplexer (as I learned later). He "finished" the job got the picture up, drank a beer I offered, took my $80 and I never saw him again.
After 3 weeks of complaining about unfinished business Voom finally sent over a new installer from a different company. In the mean time I had bought my own ground rod, ground wire, grounding blocks, the right diplexers and hooked it all up.
The new guy had everything he needed. He checked all connections gave me diplexers so I could return the $50 worth of bought stuff back to radio shack, changed the board in the antenna, put it on the roof and even gave me a separate amp in case I chose to disconnect the diplexers (which I soon did). I'd give that guy an A if he had tighten up the dish bolts.
OTA antenna was pretty much worthless since the mapping was so screwed up that I could only tune into one local channel. I was fully aware of the OTA problem and had sent Sean an e-mail in hopes to get the right channels added.
After 2 days of Vooming I lost the satellite signal completely. At this point after talking to dozens and dozens of Voom CSR's who were dumber than my dogs I decided to check the dish myself. Sure enough the nuts were loose and after 15 minutes of tuning I got better signal than the installer left me with.
Once my channels were mapped (thanks Sean) I had a new challenge to get that signal right. I decided after getting tired of climbing the roof all weekend that the rotator may be a good investment. So life was good with 10 local channels and satellite signal of about 87...
...until it started raining...
I decided to wait until v6.01 was available so that if both the dish and the antenna end up being changed, it would be a one service call. Once v6.01 came I realized that I have a pretty good chance to receive another 5-6 OTA channels - most of them showed signal of 76-81 but not enough to lock in.
So I called Voom back. I tried to be as articulate as I could about the bigger dish and a bigger antenna. The girl kept asking me 3 times if I put my box on standby during the night time even after I told her that I have 6.01 already downloaded. She finally got Installs Inc. on the phone and scheduled the appointment for TODAY.
Saturday I got a message from the local installer (same as the good guy who had all the parts) stating that he cannot keep the appointment since he needs a extra cost approval from Installs Inc. for bigger antenna - no word about the dish. I immediately called Voom back and ran through the whole thing again and inquiring why was the work order issued without approval. Voom said that Installs Inc. needs to sort it out with the local guy.
TODAY - the local guy calls me and warns me about the antenna which is "big and needs to be 15' above the roof". I asked what type of antenna is it (because by now I know all about them). He said that he needs to do research. I told him that the channels I have trouble with are in different direction and I have a rotator to deal with that. I also mentioned the dish issue. He agreed that the bigger dish would help but was also wondering if the post has moved. I assured him that I have occasionally "fine tuned" the dish if I see a gradual drop of the signal. At this point he started reading me some Voom regulation that basically states that the Owner is not suppose to do the things I did - install rotator, touch the dish. He said he needs to figure out how to get "around this problem". I did not know that it was "a problem". For me it had been a SOLUTION!
This just did it for me. After all the hassle, after finishing half of the installation myself, after taking numerous hours off from work, having to buy splitters, connectors, grounding cables and rods, being on the phone for hours trying to make sure that I won't waste another day waiting for a guy to show up with no antenna and dish thinking that all he needs to do is "tweak"...
This better not cost me more money because Voom will void the warranty. I would have had to touch anything if it wasn't for the morons answering the phones and high school dropouts installing equipment.
Wilt, please take a notice.
I ordered Voom back in March. I am not going to name any installers partially because I don't even remember. The first guy came 7am Saturday morning. It was a cold misty day. He got out of his van looked up in the sky and told me that I don't have a clear view of the required elevation and left.
I did not give up and purchased a satellite compass. After about 5 minutes of searching for the spot I found it in the yard about 50 feet from the house. Before I could make another call for installation Voom called me back and set up another appointment with a different installer. I give Voom A for trying.
When the next guy arrived I did not tell him about the spot I had found and let him climb around looking for it. He indeed found the same spot. Of course he was not prepared for post mount installation. My choice was to put the post up myself or pay him $80 to do it. I told him just to go ahead and put it in. He promised to be back the next day.
Days came and went. After a week he showed up again at 7pm for "noon to 5pm" appointment. He put the post in and poured concrete. It got dark so I told him to rush and install the dish and worry about the OTA antenna later. Here's where everything fell apart. He had a box but no remote, antenna but no amplified board in it, no grounding blocks, wrong diplexer (as I learned later). He "finished" the job got the picture up, drank a beer I offered, took my $80 and I never saw him again.
After 3 weeks of complaining about unfinished business Voom finally sent over a new installer from a different company. In the mean time I had bought my own ground rod, ground wire, grounding blocks, the right diplexers and hooked it all up.
The new guy had everything he needed. He checked all connections gave me diplexers so I could return the $50 worth of bought stuff back to radio shack, changed the board in the antenna, put it on the roof and even gave me a separate amp in case I chose to disconnect the diplexers (which I soon did). I'd give that guy an A if he had tighten up the dish bolts.
OTA antenna was pretty much worthless since the mapping was so screwed up that I could only tune into one local channel. I was fully aware of the OTA problem and had sent Sean an e-mail in hopes to get the right channels added.
After 2 days of Vooming I lost the satellite signal completely. At this point after talking to dozens and dozens of Voom CSR's who were dumber than my dogs I decided to check the dish myself. Sure enough the nuts were loose and after 15 minutes of tuning I got better signal than the installer left me with.
Once my channels were mapped (thanks Sean) I had a new challenge to get that signal right. I decided after getting tired of climbing the roof all weekend that the rotator may be a good investment. So life was good with 10 local channels and satellite signal of about 87...
...until it started raining...
I decided to wait until v6.01 was available so that if both the dish and the antenna end up being changed, it would be a one service call. Once v6.01 came I realized that I have a pretty good chance to receive another 5-6 OTA channels - most of them showed signal of 76-81 but not enough to lock in.
So I called Voom back. I tried to be as articulate as I could about the bigger dish and a bigger antenna. The girl kept asking me 3 times if I put my box on standby during the night time even after I told her that I have 6.01 already downloaded. She finally got Installs Inc. on the phone and scheduled the appointment for TODAY.
Saturday I got a message from the local installer (same as the good guy who had all the parts) stating that he cannot keep the appointment since he needs a extra cost approval from Installs Inc. for bigger antenna - no word about the dish. I immediately called Voom back and ran through the whole thing again and inquiring why was the work order issued without approval. Voom said that Installs Inc. needs to sort it out with the local guy.
TODAY - the local guy calls me and warns me about the antenna which is "big and needs to be 15' above the roof". I asked what type of antenna is it (because by now I know all about them). He said that he needs to do research. I told him that the channels I have trouble with are in different direction and I have a rotator to deal with that. I also mentioned the dish issue. He agreed that the bigger dish would help but was also wondering if the post has moved. I assured him that I have occasionally "fine tuned" the dish if I see a gradual drop of the signal. At this point he started reading me some Voom regulation that basically states that the Owner is not suppose to do the things I did - install rotator, touch the dish. He said he needs to figure out how to get "around this problem". I did not know that it was "a problem". For me it had been a SOLUTION!
This just did it for me. After all the hassle, after finishing half of the installation myself, after taking numerous hours off from work, having to buy splitters, connectors, grounding cables and rods, being on the phone for hours trying to make sure that I won't waste another day waiting for a guy to show up with no antenna and dish thinking that all he needs to do is "tweak"...
This better not cost me more money because Voom will void the warranty. I would have had to touch anything if it wasn't for the morons answering the phones and high school dropouts installing equipment.
Wilt, please take a notice.
24 Replies
·
3160 views
Originally Posted by Hoopnoop
Just got my Voom install information. It is through DataLink -- a fellow named Vernon Cumberbatch. Anyone had experience with him?
I'm tempted to reschedule just because of the name.
Datalink backed out of the install,said I was out of their area(don't think so)was handed over AV Wiring Networks in Maryland(def out of my area).Then get an E-mail from Mike at Installs Inc showing the install at 12-5 as befpre.Get in touch with AV Wiring they don't even have Voom equipement,and can't do install 7/31/04 even if they did.Think they can in another week or so(maybe).So far this is not a good sign,I am not sure why they will not allow a self install,and I think that in the future this will hurt them,anyone can go to the store and buy D* equip and install single/dual/triple LNB dishes and they are on their way,or choose to have a pro install.as far as the software download I think that configuring a computer would harder than configuring a Voom box.
Sorry for the rant,communications are a must within a company and somethingis wrong here
Update:Was to get a call from the installer yesterday afternoon or early evening.Well that didn't happen-Vooms installers are not looking to professional at this time
Update 8/3/04 Well the second company has not called back as of this date,so I guess there is no install on 8/6/04.Voom did call to see how everything was going,reply was that it isn't going, wanted to know about a possible install in 10-12 days,they don't seem to have any idea whats going on,nice and polite but no idea whats going on.I said if they can get something rolling today and install this week before Friday, go for it ,if not I will get back too them about a date in the near future(which I probably won't ) This is starting to look like the Voom Comedy Hour.They really need to start self installs-hell your pointing a dish 166 S at an elevation of 42 degrees(for my location give or take a little) and down loading some software to a stb(and it's a single lnb with no tilt)my 15 year old son helped a friends father install a D* triple lnb,he a was able to set the azimuth/tilt/elevation
Just got my Voom install information. It is through DataLink -- a fellow named Vernon Cumberbatch. Anyone had experience with him?
I'm tempted to reschedule just because of the name.
Datalink backed out of the install,said I was out of their area(don't think so)was handed over AV Wiring Networks in Maryland(def out of my area).Then get an E-mail from Mike at Installs Inc showing the install at 12-5 as befpre.Get in touch with AV Wiring they don't even have Voom equipement,and can't do install 7/31/04 even if they did.Think they can in another week or so(maybe).So far this is not a good sign,I am not sure why they will not allow a self install,and I think that in the future this will hurt them,anyone can go to the store and buy D* equip and install single/dual/triple LNB dishes and they are on their way,or choose to have a pro install.as far as the software download I think that configuring a computer would harder than configuring a Voom box.
Sorry for the rant,communications are a must within a company and somethingis wrong here
Update:Was to get a call from the installer yesterday afternoon or early evening.Well that didn't happen-Vooms installers are not looking to professional at this time
Update 8/3/04 Well the second company has not called back as of this date,so I guess there is no install on 8/6/04.Voom did call to see how everything was going,reply was that it isn't going, wanted to know about a possible install in 10-12 days,they don't seem to have any idea whats going on,nice and polite but no idea whats going on.I said if they can get something rolling today and install this week before Friday, go for it ,if not I will get back too them about a date in the near future(which I probably won't ) This is starting to look like the Voom Comedy Hour.They really need to start self installs-hell your pointing a dish 166 S at an elevation of 42 degrees(for my location give or take a little) and down loading some software to a stb(and it's a single lnb with no tilt)my 15 year old son helped a friends father install a D* triple lnb,he a was able to set the azimuth/tilt/elevation
Linus Tech Tips
Time for another AWESOME video from Linus Tech Tips!
View: https://www.youtube.com/watch?v=aV81SqB6HQg
Direct YouTube Link - NVIDIA Told me How to Benchmark RTX Spark
Linus on Facebook
The LTT Store
View: https://www.youtube.com/watch?v=aV81SqB6HQg
Direct YouTube Link - NVIDIA Told me How to Benchmark RTX Spark
Linus on Facebook
The LTT Store
0 Replies
·
0 views
Supporting Founder
Lifetime Supporter
For the naysayers who did not think this service would make it, just added another 4.9M subscribers and that was after the removal of 1.2M Russia subscribers.
This is even better, Paramount+ revenue grew 120% and Subscription revenue grew 74% year-over-year ( 2nd quarter 2021/ 2nd quarter 2022) to $830M, principally reflecting paid subscriber growth on Paramount+.
Now compare that to Peacock with only 13 million paid, 13 million free.
This is even better, Paramount+ revenue grew 120% and Subscription revenue grew 74% year-over-year ( 2nd quarter 2021/ 2nd quarter 2022) to $830M, principally reflecting paid subscriber growth on Paramount+.
Now compare that to Peacock with only 13 million paid, 13 million free.
664 Replies
·
61545 views
So, this means that those of us with Commercial Free subs, won't be Commercial Free, unless we wait till after the show is over ?
Which would make same day, not that big of a deal.
Paramount+ has always had the CBS shows on the CBS local channel and yes with commercials. What they are doing now is releasing the OnDemand versions of the show which I believe they don't release until after the shows air on the west coast. And they will be commercial free if you subscribe to the ad free version of Paramount+.So, this means that those of us with Commercial Free subs, won't be Commercial Free, unless we wait till after the show is over ?
Which would make same day, not that big of a deal.
The new curated multiview is now live.
While on many of the sports channels and non sports channels there is a multi view option button. It will pull up a side bar with many different multi view options.
While on many of the sports channels and non sports channels there is a multi view option button. It will pull up a side bar with many different multi view options.
4 Replies
·
182 views
Pub Member / Supporter
Cutting Edge
I created this thread on the original Edgecutter Cutting Edge Forums site. It's simply a place for those to review the latest software available for those using Windows 10 and Windows 11. To date it has received 112,559 views. I have been asked by staff to continue this thread here.
522 Replies
·
47232 views
To each there own but I've found that Windows can't do much more than Linux can. Can't have everything.
For niche use cases, yes I agree. Kali for ethical hacking and security testing, and running a Cacti server for network monitoring are the two things I have experience in. Plus thousands and thousands of other things, but for every day use I just can't see it. The owner of the GMRS repeater that I pay to access is changing the Tx DPL tones tomorrow, while Chirp is available on Linux, the software to program my MXT500 is not.To each there own but I've found that Windows can't do much more than Linux can. Can't have everything.
I run Fedora and Ubuntu in VMWare, honestly I don't care much for the UI of either of them and I don't feel like spending days/weeks to customize the UI to make it look Windows-like when I could just use Windows. The cartoonish dock at the bottom of the screen reminds me of Apple products.
For some reason, the satelliteguys.us site is loading a lot slower than usual on both Chrome on my Asus laptop and Safari on my iPhone.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
528 Replies
·
17961 views
Remember folks... just like DNS... its always Foxbat. 
WTF… …What the Foxbat!Remember folks... just like DNS... its always Foxbat.
S
wow what a kick in the balls!!! the wife blames you when things don't work now scott's blaming youWTF… …What the Foxbat!
I know. Here's what Scott has in store for me if I get out of line:wow what a kick in the balls!!! the wife blames you when things don't work now scott's blaming you
S
OMG to freaking funny
Supporting Founder
Several Dish offers showed up today in my account. Once you choose one the rest are removed. Offers were Showtime, Starz, AMC and others.
33 Replies
·
1594 views
Not for me, mines has no mention of how long aka the offer period and the Terms and conditions the $0.00 is good for. All I see is one can lose $5.00 if you decide to remove it before day 31 after you add it to the account.
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68496 Replies
·
2670694 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/z72cjoZP83E
Direct YouTube Link - AI Can Self-Replicate: Unplugging the Threat! #shorts
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/z72cjoZP83E
Direct YouTube Link - AI Can Self-Replicate: Unplugging the Threat! #shorts
TWIT's Website
TWIT Live Feed
0 Replies
·
19 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/w5TOILSc_U8
Direct YouTube Link - AI Model Poisoning: The Hidden Threat on Hugging Face #shorts
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/w5TOILSc_U8
Direct YouTube Link - AI Model Poisoning: The Hidden Threat on Hugging Face #shorts
TWIT's Website
TWIT Live Feed
0 Replies
·
16 views
Help, I'm a little confjused on the activation process.
I purchased the Joey 4 from Solid Signal and shipping box has Call 866 726-4282 to Avtivate new Receiver. That number is Solid Signals number.
I googled and that search said call Dish to activate. I assume that is correct unless this requires a 2 step process.
Please let me know.
Thanks
I purchased the Joey 4 from Solid Signal and shipping box has Call 866 726-4282 to Avtivate new Receiver. That number is Solid Signals number.
I googled and that search said call Dish to activate. I assume that is correct unless this requires a 2 step process.
Please let me know.
Thanks
6 Replies
·
214 views
All good called Dish and new Joey 4 is activated and working.
Old Joey 2 deactivated and no need to return.
Old Joey 2 deactivated and no need to return.
S
i bought mine straight from dish as it was only $ 100.00 bucks!!! had the protection plan they came out removed and deactivated the 4k joey and activated and installed the joey 4.All good called Dish and new Joey 4 is activated and working.
Old Joey 2 deactivated and no need to return.
