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Sounds like it needs realignment, and to make sure the thing is secure. If it's dropping out that much then that dish is either really really loose.... would have to be to move it that much to cause the 99 or 103 to bottom out.

My point earlier about beam-width, let me clarify a little. I didn't mean the actual width of the spot-beam itself, I meant width in terms of a sine wave. The 101, which is our main orbital satellite in the fleet has a much wider signal-beam wave (for lack of a better term, think of it as a sine wave) width than the 99 or 103. That is why it is absolutely critical to use the dithering knobs on the Ka/Ku when tuning it in as it needs to be nearly dead-on. You could have an 80% signal on the 101/119 and have no problems with any channel being transmitted via the 101/119, but your 99 and 103 would have already dropped out or be close to dropping out. What the dithers do is fine tune the 101 and the 119 into the apex of that beam curve. With those two sat's at the apex, the 99 and 103 should also be at their apex. One degree off is like a 60 mile difference when your trying to hit a target that is 200+ miles up in low-earth geosynch orbit.

Think of it like this: Two mountains standing next to each other, both the exact same height. One has a fat, broad base and broad summit, the other has a narrow skinny base and summit. If two people stood on both summits, and started walking at the same speed down the mountain, the person on the skinny mountain would hit bottom way before the other guy ever really got off the summit. Just like a sine wave. Hope that clarifies the point I was making, I was kind of vague earlier, my bad.


In a nutshell if the dish is properly tuned, AND is securely mounted with monopoles ( I usually use 6 lags on the mast foot and 3 each on two monopoles, haven't had a SC for tuning yet I'm proud to say ^^) then you should NEVER lose signal due to wind unless the wind rips the entire thing off your house.

Thanks for the help guys i will get on the roof this weekend and check it out.I do notice in a slight breeze the dish does wobble.

Well I looked at my dish and there is no monopole brackets and 1or 2 lag screws and a zip tie.It looks like all they did was took my old dish off the mounting bracket and installed the new one.This was done back in september i believe do i still have a case or is it to late

Take photos and call; you should be able to get the repaired.

O.O

2 lags and a ziptie??? Dude definitely take pics and then call and bitch. Ask for retention right off don't even mess with the tier 1 people. If one of our WTL's QC'd that job it would fail I guarantee. I'd be ashamed of myself if I did one like that. >.<

Reminds me, I had a service call for something like this this morning. Pissed me off too, the guy that did it no longer works for us thankfully. Wish I had taken some pics of it, I may start doing that just for fun. This guy (customer)had switched from E* I think, the old dish had been mounted on a deck railing, which is where our guy mounted the Ka/Ku at. 3 lags through the foot, one short monopole with one lag through it. 4 lags total. Wouldn't have been bad had he put the monopole in the right damn place, but how he had it mounted offered no front to back support from the wind. Lateral was tight, but when we had some high wind about 2 weeks ago, it blew the reflector back far enough to where it twisted the monopole clasp that attaches to the mast, twisted it far enough that when the dish blew backward it wouldn't come back. DING! SC. I added a front to back monopoles, re-aimed it, shook the damn thing to make sure it was tight frontways and sideways. Problem solved.