Ya know, you people are the ones that I WISH that I could take a call from at work. I really get tired of people asking to get something for nothing when other customers deserve it.
I really hate the way that different departments and differently trained reps have only part of the information and abilities available. I've been trained and have info available for every department that DTV has... including Account Managements and Financial Operations ( the 2 departments that have the most power with DTV ).
The notification for local channel upgrade was sent in June and July statements, over 2 million calls were made, and a message stating to call customer service for L-12 was broadcast on each " local into local " new market area.
If the earliest date available is too far out, a service called "ND" (no acceptable date) can be set up, much less with me being a resolution spec, I could have called the local install office to see if it would be possible to squeeze in one more work order.
As per the Tivo locals problem, it was just that... the service being switched and the tivo software didn't know how to deal with it. A simple "multi-sat setup" and reboot would have fixed the problem... if not, then there are MANY more steps that can be taken.
It's a sad day when I say that I must be the most highly qualified person that works for DTV.
PLEASE!!! I HATE TO SEE DIS-SATISFIED CUSTOMERS!!! IF YOU HAVE ANY QUESTIONS... OR NEED ANYTHING...... CONTACT ME !!!!!
Your Friendly DTV Res Spec
white_knight_2010@yahoo.com