Update: I found the DIRECTV CEO email address squirreled away on another satellite forum. I e-mail "him" (the "office of the president"). It has its own large customer staff and
they decided to honor the agreement of ST and SF without paying basic monthly. They also indicated that the agreement for ST does not identify a requirement for a basic monthly fee.
They did say it is DIRECTV general policy that they are not accepting requests for any changes without adding basic monthly. But their own records made it clear what their first agent agreed to do for me: They really did not have much choice and they capitulated.
chase.carey@directv.com
"Office of the President"
DIRECTV
1-800-445-2180
I would recommend anyone that has not gotten satisfaction from first level escalation on the standard DIRECTV customer service number, then immediately take your issues directly to the office of the president.