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Meanwhile att is getting rid of overseas call centers

slow_poke_pete said:

https://www.phonearena.com/news/att-reshoring-customer-care_id184650

Meanwhile att is getting rid of overseas call centers

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Too bad their service is expensive and their coverage sucks compared to the other two of the Big 3

comfortably_numb said:

Too bad their service is expensive and their coverage sucks compared to the other two of the Big 3

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Was that a back door compliment for Verizon?

slow_poke_pete said:

Meanwhile att is getting rid of overseas call centers

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Too little too late.

I can actually shed some light on the corp attitude towards call centers.

2015-2017 I was on the Viasat Dealer Council. They would fly us out to CO or CA and wine and dine us. Pretty cool but I was there to give my input because I was a top retailer and I wanted things to improve.
Anyway, at one of the meetings I brought up the fact that customers constantly complained about the overseas call centers. The VP of the company told me that I just didn't understand....those people cost something like 25% of what US employees would cost. Well, as usual when I went out to these meetings, I was loaded for bear....ie facts. I gave them an example of a customer who spent over an hour with one of these call centers and still never got her issue resolved. She called me the next morning after we opened and I had her situation fixed in 2 minutes. I told him "So you guys paid this overseas call center X amount but the customer still wasn't taken care of. I on the other hand, and a US call center probably would have as well because there wouldn't have been the language barrier, had her taken care of in 2 min. so your savings just went right out the door because a US call center would have taken care of her and MANY other customers while your overseas call center did nothing more than PISS off a customer.
Blank stares was all I got.

And THAT was when I realized just how incompetent most of the people are who run these companies. It WAS an enlightening experience.

Juan said:

Was that a back door compliment for Verizon?

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And TMO. If anybody's lagging behind the most, it's ATT.

comfortably_numb said:

And TMO. If anybody's lagging behind the most, it's ATT.

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ATT has the best service by far in my area, with Verizon being a distant second. T Mobile service is non-existent in these parts.

fmj77 said:

ATT has the best service by far in my area

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I've never been to NC, but I can't think of anyplace in the Midwest or West where AT&T outperforms Verizon or T-Mobile, it seems to me they just don't have as many towers here

dishstaller said:

Too little too late.

I can actually shed some light on the corp attitude towards call centers.

2015-2017 I was on the Viasat Dealer Council. They would fly us out to CO or CA and wine and dine us. Pretty cool but I was there to give my input because I was a top retailer and I wanted things to improve.
Anyway, at one of the meetings I brought up the fact that customers constantly complained about the overseas call centers. The VP of the company told me that I just didn't understand....those people cost something like 25% of what US employees would cost. Well, as usual when I went out to these meetings, I was loaded for bear....ie facts. I gave them an example of a customer who spent over an hour with one of these call centers and still never got her issue resolved. She called me the next morning after we opened and I had her situation fixed in 2 minutes. I told him "So you guys paid this overseas call center X amount but the customer still wasn't taken care of. I on the other hand, and a US call center probably would have as well because there wouldn't have been the language barrier, had her taken care of in 2 min. so your savings just went right out the door because a US call center would have taken care of her and MANY other customers while your overseas call center did nothing more than PISS off a customer.
Blank stares was all I got.

And THAT was when I realized just how incompetent most of the people are who run these companies. It WAS an enlightening experience.

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AGREE!! DTV was the perfect example of what you said!!!

comfortably_numb said:

I've never been to NC, but I can't think of anyplace in the Midwest or West where AT&T outperforms Verizon or T-Mobile, it seems to me they just don't have as many towers here

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ATT used to be non-existent as well in my area except in cities and towns. Verizon was king and also Carolina West Wireless, a small regional provider. A few years ago I started noticing that ATT's coverage had improved dramatically and since then has overtaken all the others as far as coverage is concerned.

fmj77 said:

ATT used to be non-existent as well in my area except in cities and towns. Verizon was king and also Carolina West Wireless, a small regional provider. A few years ago I started noticing that ATT's coverage had improved dramatically and since then has overtaken all the others as far as coverage is concerned.

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I think Verizon had a leg up in the Midwest with their acquisition of GTE. I'm not sure who the early cell providers in the Mountain West were (US West?)

comfortably_numb said:

I've never been to NC, but I can't think of anyplace in the Midwest or West where AT&T outperforms Verizon or T-Mobile, it seems to me they just don't have as many towers here

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Same here as even in the early days, most people went the AT&T formerly known here as CellularOne because AT&T was cheaper in costs while Verizon formerly known as GTE here was supposedly better but more expensive. At least the Venture Capital Companies on Sand Hill Road chose Verizon for service reliability for a reason.

slow_poke_pete said:

AGREE!! DTV was the perfect example of what you said!!!

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I met a lot of reps from different companies when I attended these meetings....the WORST, most annoying people I met were from AT&T and DTV. After a few meetings I didn't even have to ask who they were with....I could tell after 2 minutes of conversation.

comfortably_numb said:

I think Verizon had a leg up in the Midwest with their acquisition of GTE. I'm not sure who the early cell providers in the Mountain West were (US West?)

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Verizon just acquired Carolina West back in September, so I'm hoping they improve.

AT&T basically went downhill as even for Internet, they were slow in offering services as AT&T WorldNet did not exist until 1994.
In 1994, the commercialization of the Internet accelerated rapidly, forcing major telecommunications giants like AT&T to compete directly with pioneering network operators like BBN (Bolt Beranek and Newman).

AT&T's Early Moves. In October 1994, AT&T launched its first public World Wide Web presence (www.att.com). However, AT&T initially lagged behind rivals in offering direct, commercial Internet backbone and access services, leading it to look for external partnerships to catch up quickly.

Having built and operated the original ARPANET, BBN formed its commercial Internet service provider (ISP) division, BBN Planet, in 1994. By the end of that year, BBN acquired regional networks like SURAnet, making it the largest provider of corporate and institutional Internet access in the United States.

Long-distance rival MCI moved faster than AT&T into commercial Internet infrastructure. Alongside Sprint, IBM, and UUNet, MCI operated one of the primary commercial Internet backbones as the government-funded NSFNET prepared for decommissioning in 1995.

Because AT&T needed immediate enterprise-grade Internet capabilities to counter MCI and Sprint, AT&T forged a major alliance with BBN Planet in mid-1995.

According to The New York Times, AT&T guaranteed BBN Planet at least $120 million in revenue over three years to supply Internet access and security services to AT&T's corporate clients, while also purchasing a minority stake in the company.

While the BBN partnership gave AT&T an immediate foothold in corporate Internet services, AT&T soon built out its own massive consumer and enterprise infrastructure, launching dial-up service AT&T WorldNet in 1996. So basically AT&T would use BBNPlanet's backbone and BBNPlanet would then use MCI's backbone for anything they didn't handle directly.

Meanwhile, GTE acquired BBN in 1997, eventually merging it into what became Verizon's network assets.

Found this online:

Only thing was I thought AT&T split into 13 Regional Bell Operating Companies and not 7 like it says.

Almighty1 said:

Only thing was I thought AT&T split into 13 Regional Bell Operating Companies and not 7 like it says.

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The 13 Regional Bell companies were pre-divestiture.

The Bleeping Computer front page is littered with Microsoft reports this morning. Some are happy, some are scary, and some are ridiculous.

KB5132061 failing to install with error 0x800f0993 seems to be somewhat common. Happened to me one out of my four computers, my main laptop.

Finally got it to install succussfully by running the following commands as admin

DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow
net stop bits

Delete the entire content of Windows\SoftwareDistribution

net start bits

Restart computer

Wow. I guess it's good that incantation still works. I would have figured that Microsoft would have come up with a better solution to patch management by now. I think I learned that back in the W2000 or XP days…

Foxbat said:

Wow. I guess it's good that incantation still works. I would have figured that Microsoft would have come up with a better solution to patch management by now. I think I learned that back in the W2000 or XP days…

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I'll be running it this weekend. I had to boot into Windows the other day, and it froze after booting with a Python error. A hard reset, and it booted fine, but I've had Wiondows freeze a few times over the last few months during boot.

Those commands are something I've always kept for times like this, after I run Samsung Magician, should it not find the issue.

HipKat said:

... but I've had Wiondows freeze a few times over the last few months during boot.

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I highly recommend running a default Memtest86 test (four passes, all tests) on the machine. Note that it may take all night.

What good are 3d movies without a 3d tv?..I think the whole 3d craze ended atleast 10 years ago

Juan said:

What good are 3d movies without a 3d tv?..I think the whole 3d craze ended atleast 10 years ago

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I don't think 3D ever became a craze. It has always been a media for specialists. Most people didn't want to wear the glasses to view a movie. It also was an issue for people who normally wear glasses because the special glasses were not prescription.

I don't believe the medium is dead because even Apple added spatial 3D to their iphones.

The evolution of 3D went from the red / blue glasses, to the active switching glasses, to the Passive polarized glasses and then enter the HMD or head mounted display. Today these are the top gun of 3D as for games, it puts you in the game. The designation is VR180 3D.

If you are curious what it possible with VR180 3D, the porn industry has latched onto this too.
My favorite is 1. Travel documentaries that make you feel you are there. 2. Games that put you inside the game. 3. Lastly movies that were released in 3D but these were not VR180 3D, rather flat theater screen 3D.

I thought it worked well. Although in my limited time of using it last night I never could find the "environments"

Everything is updated. Ill check it again this evening.

Ronnie- said:

I thought it worked well. Although in my limited time of using it last night I never could find the "environments"

Everything is updated. Ill check it again this evening.

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Didn't see them at first either, it's the button below the 3D in the D+ client, the overlapping mountain button you can see in this video:

edit: it's actually right there in this thumbnail. 3D and then Environments.



View: https://www.youtube.com/shorts/Izkdry3m25I?feature=share

TheForce said:

Lastly movies that were released in 3D but these were not VR180 3D, rather flat theater screen 3D.

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Are you saying theatre 3D doesn't look very good in a helmet, or just that it's not using the full field of view? Isn't most 3D flat theater screen?

OMG. I checked. There IS porn for the helmets!

Answer: Nope

dishstaller said:

Answer: Nope

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Get rid of him, hes killing my stock.

AZ. said:

hes killing my stock.

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He's what built the stock in the first place. We could very well see his resignation being the pin that pops the AI stock bubble....and YES.....it IS a bubble.

Interestingly enough....BTC is crashing this morning as well. . . down 3.5%

dishstaller said:

Answer: Nope

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You beat me to it!

Works fine on my 17 Pro. Just tested it.

lakebum431 said:

Works fine on my 17 Pro. Just tested it.

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Crazy huh? I tried everything....no go..

Was the option not available or would it not switch over?

No problem here (in central Europe) with a 10-footer. Do note that 9.4 dB required for the lock.
The mod is DVB-S2 8PSK with FEC 5/6.

Satfaca thanks for your reply, but what C band lnb are you using just to get an idea.

Nothing unusual, classic Titanium C138.