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I had dish in my home about 3 years now using a 522
The Dish 500 was mounted on the roof with Twin cable along the roof over hang
then down the wall and thru a hole in the wall the installer drilled about 2 inches above the ground. The twin cable feed from the dish went to receiver 1 & 2 inputs
on the 522. TV 2 out was connected into my prewired cable run next to the TV and then connected with the cable feed going to my second room at the whole house junction box at the front of my house.
I moved into a new home recently and took my receiver using the dish mover program. The dish installer arrived by himself in a dish truck and wore a Dish uniform.
The new home was pre-wired for cable and DSS and the guy did a excellent job of mounting the dish on a brick wall instead of on my tile roof. It took him maybe 45 mins max and everything worked great and looked professional. I was really happy.
My daughter moved into my other house and signed-up for Dish for a standard
dual channel receiver that replaced the 522 , It looks the same as my 522 but has a number like 622 I belive.
Should have been a simple install as the dish,LNA's and all cable were in place.
she wanted the same setup as I was using with the back feed going to the same second room. My daughter informed me two installers showed up in a Dish truck but no dish uniforms. They seemed confused about how to install the receiver and took over two hours. I just checked the house and they replaced the Dish 500 with another Dish 500, left the old dish on the ground but it has no LNA's
Cut the twin cable off where it use to connect to the dish and ripped it out thru the wall of the house. Left the old twin cable that I had painted and blended in well with the roof where it was. Ran single cable from the dish along the same path and into the old hole. the hole was large from the twin cable so the left a large blob of clear RTV to seal the cable entrance point up.
They ran a second line from the Dish over the top of the house roof and down into
where my house connects to the carport. They cut all the cables running from my whole house junction box at the front of the house at the point where they enter the house near the carport and tied the second line from the dish in here to feed room two. It looks like crap with a cable running over the top of the house plus old cut off twin and a new single cable running along the roof overhang.
My pre-wired cable lines have been cut. They are using two switches at the receiver and then another 1 or two swithces at the dish that I never had with the original 522 dish install.
Can anyone explain why any of this would be needed and why they couldn't have just connected a new receiver and been done?
I called dish and got a brush off that the installer must have needed to replace old faulty cable and equipment. I told them thats not true as it was working fine when i disconnected my 522
sorry but Im steaming Mad at this point and don't know who to complain to about it.