Need to hear this Charlie1020
My email: JGL97 at hotmail dot com
I have had trouble with WD5000AAJS-57TKA0, actually the first i received was DOA, and the second, which i still have works but only if i do the "trick" (Read below for a working semisolution, is not the best but at least i could use the space, which i really need, once i got money ill buy another hd, backup the wd one and then send these to rma). I asked them about it and their response was not good. Here's the file of my enquery to WD:
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Thank you for contacting Western Digital Customer Service and Support.
Please refer to the steps below to make sure the drive is being installed correctly.
Title: Problems are encountered when installing Second Generation Serial ATA hard drives on First Generation Serial ATA controllers.
URL:
Answer
First, you need to enable your SATA controller on your motherboard, either through your BIOS or jumper settings on your motherboard. Also, make sure your boot sequence in your BIOS is set to boot from CD-ROM, floppy, and hard drive.
Second, Make sure the jumper for the Hard Drive is all the way to the right next to the legacy power connector, on pins 1-2. There is no Master or Slave jumper settings for SATA hard drives since you only connect one drive per cable.
Third, you can use either the legacy power or SATA power which will not make a difference. However, do not connect both at once or the drive could be damaged and you could void the warranty on the drive.
Title: How to install, partition, and format a Serial ATA drive in Windows XP.
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Answer
If you feel the drive may be the cause of your problem, I would run our diagnostic program to see if the hard drive has problems. You may also want to try the drive on another system to see if the same issue follows.
Please test the drive for errors by running the extended diagnostic test on the drive using the Data Lifeguard Tools disk that came with the hard drive. I have included a link below to assist you on this process.
First, make sure that the BIOS settings are set to "Auto Detect" and "Mode" should be "Auto" for this drive.
Second, make sure the hard drive is jumpered correctly Single (no jumper), Master (pins 5/6), Slave (pins 3/4).
Title: How to create a Data Lifeguard Tools 11 diagnostic diskette.
URL:
Answer
If there are no errors detected with the software, then the drive is working properly and is not likely the cause of your problem. Make sure you have the latest BIOS updates and drivers installed for your system or motherboard, and any Windows updates and service packs.
If the hard drive test will not run, or the drive is tested to be bad, I would replace the hard drive.
Sincerely,
Don S.
Western Digital Service and Support
http://support.wdc.com Customer (XXXmynameXXXXX)01/27/2008 07:02 PM I just received my harddrive after the first one i bought arrived with some failures. Now, when I plug the new one, the Bios says that there's drive and tells its speed (3Gb/s), but can't tell model nor other information, also, bios says that failed trying to recognize the drive, and when I enter the OS it is just not found... until i do "the trick".
The only way i get to use my brand new Harddrive is to boot up the DOS WD Diagnostic tools program from a bootable cd (hiren's cd, for hardware tests), then I hear something inside the drive, like really quick spinning, like waking up, but not the usual sound hearable on most drives while they turn on...
Once i ran the diagnostics application, my drive is discovered and then im able to use it, either on bios (where the whole drive info is now available) or windows. But once i TURN OFF (not restart) the PC, the drive is gone, so i can use the drive only after "discovering it" with the diagnostics application and keeping the computer ON (i can restart it and the drive remains "alive").
I don't wanna have to send this one for replacement, i have had already to much of this sh...!!!
please help me!
The PC is a dell dimension 9150
samsung 160gb sata
1gb ram
pentium D 2.8ghz
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