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Is anyone else having problems when they use the phoneline to pay their bill, add programing, yada yada yada.. It dials then goes thru the "Please wait - this may take a few moments". Then hangs up for a long time then says "EA 09 - Unable to connect to Dish Network at this time. Please try again later" I have reported this problems now three times and they keep giving me the same stuff. That they wont swap out the reciever becuase this is a problem with many vip 622's and the new one will probably have the same problem. They say they are working on it. But I have reported it 3 and 6 months ago. Here is a copy of the chat session:
Dish: Thank you for choosing Dish Network Chat Support. Please give me a moment while I review your technical Issue.
Dish: DO you currently have the receiver connected to a phoneline?
ME: that is correct
Dish: And do you have any dsl service?
ME: nope cable internet. I have tried several different phone cords even new ones and it still does not connect.
Dish: Go to the menu, and then hit the number 6-3, please.
ME: ok
ME: at diagnostics menu
Dish: Then go to connection and select that, please.
ME: broadband and phone ok
Dish: You have Ethernet hooked up to it as well?
ME: yep
Dish: The phoneline, is it standard service or voip?
ME: but it did it even when the etherenet port was on even enabled. Phone line is a standard service.
ME: sorry not enabled
ME: the ethernet port
Dish: Ok, now let's reset the reciever by holding the power button on the front of the receiver for 10 seconds, please.
ME: i have done this also with no luck. I have now reset the reciever.
Dish: Right, we are going to reset it and I am actually sending an authorization issue to the receiver as well.
ME: ok it has not come back online yet
Dish: Tell me when it has acquired signal and downloaded the program guide, then we are going to try to get to the interactive applications again.
ME: ok its online "Acquiring satellite signal"
ME: 1 of 5
ME: 3 of 5
ME: now just went back to 1 of 5
ME: now jumped up to 5 of 5 and now its getting programming
ME: still there?
Dish: Yes sir.
ME: ok thought i lost you there for a moment
Dish: No, just waiting for it to acquire.
ME: ok. if we have to swap out the reciever how much would it be to get a 722 instead of a 622?
ME: or could i just get a 722 sent to me?
Dish: 1 moment. Actually for this issue, since the receiver is dialing out and removing the access fee on a monthly basis, we would replace the box for the problem, but gather information for our engineering to department to resolve via software update. But let me get the pricing for a 722 for you as well.
Dish: It would be $75.00 with a 24 month commitment and credit card qualification.
ME: ok thanks. Could we just swap out the box?
Dish: You want to upgrade to the 722?
Dish: nope just swap out the box for another 622 I will probabily upgrade later on.
Dish: No sir, this is a known receiver issue we are having with this receiver, if it is still not working after what we have done, I need to get some information from he system info screen on your receiver to give to our engineering department.
ME: if it is a known reciever issue why is nothing getting done to fix it. I have reported this problem before long time ago and nothing was done. If they wont replace my reciever they need to get off their butt and fix the issue.
ME: or i will switch networks. This is making me not happy
Dish: Have you tried it again, sir?
ME: yes and nothing
Dish: Ok, can you press the menu button twice on your remote, please?
ME: ok
ME: in the system info screen
(24DrDcb) Jerry D: Can you give me the Roo, S19 #'s, and the software version.
ME: (Edited) Sent them ROO & S19 number and software version. If they don't get this problem fix I will be canceling my service and going over to direct tv. I am getting mad everytime I call in or chat with someone they give me the same line and have me give them the Roo and s19 #'s and the software version and nothing gets done.. HAVE THEM GET IT DONE!!!!
Dish: Sir, I assure you we are working on the situation and will do our best to get it resolved as soon as possible. Can I help you with anything else today?
ME: yea when 30 years from now. I will try in two weeks and if its not fixed I will be canceling my service. I am paying good money to you guys and why should i be having problems.
ME: and you wont swap out the reciever.
ME: I pay for that service also.
Dish: Because the replacement would most likely have the same issue. You pay for programming, but the customer support application is a free service, so you are still getting everything that you actually pay for sir. But, I definitely apologize for the frustration.
ME: Well its been like 3 and 6 months and reported the same problem and still noting. What do they do all day drink coffee and sit around and do nothing. Have them actually do some work.
ME: yes i am very mad right now.
Dish: I assure you they do sir. May I help you with anything else today?
ME: nope but tell them to fix the damn issue or i will be leave you guys.
Dish: Thank you for being so co-operative throughout the chat session and also for providing me an opportunity to assist you today.
ME: I will also be e-mailing the CEO on this isssue.
ME: Thanks
Dish: I assure you as well, he is very aware of all known receiver issues we are having at this time. I am very sorry, and we are working on the issues.
ME: thanks bye
Dish: Thank you for choosing Dish Network Chat Support. Please give me a moment while I review your technical Issue.
Dish: DO you currently have the receiver connected to a phoneline?
ME: that is correct
Dish: And do you have any dsl service?
ME: nope cable internet. I have tried several different phone cords even new ones and it still does not connect.
Dish: Go to the menu, and then hit the number 6-3, please.
ME: ok
ME: at diagnostics menu
Dish: Then go to connection and select that, please.
ME: broadband and phone ok
Dish: You have Ethernet hooked up to it as well?
ME: yep
Dish: The phoneline, is it standard service or voip?
ME: but it did it even when the etherenet port was on even enabled. Phone line is a standard service.
ME: sorry not enabled
ME: the ethernet port
Dish: Ok, now let's reset the reciever by holding the power button on the front of the receiver for 10 seconds, please.
ME: i have done this also with no luck. I have now reset the reciever.
Dish: Right, we are going to reset it and I am actually sending an authorization issue to the receiver as well.
ME: ok it has not come back online yet
Dish: Tell me when it has acquired signal and downloaded the program guide, then we are going to try to get to the interactive applications again.
ME: ok its online "Acquiring satellite signal"
ME: 1 of 5
ME: 3 of 5
ME: now just went back to 1 of 5
ME: now jumped up to 5 of 5 and now its getting programming
ME: still there?
Dish: Yes sir.
ME: ok thought i lost you there for a moment
Dish: No, just waiting for it to acquire.
ME: ok. if we have to swap out the reciever how much would it be to get a 722 instead of a 622?
ME: or could i just get a 722 sent to me?
Dish: 1 moment. Actually for this issue, since the receiver is dialing out and removing the access fee on a monthly basis, we would replace the box for the problem, but gather information for our engineering to department to resolve via software update. But let me get the pricing for a 722 for you as well.
Dish: It would be $75.00 with a 24 month commitment and credit card qualification.
ME: ok thanks. Could we just swap out the box?
Dish: You want to upgrade to the 722?
Dish: nope just swap out the box for another 622 I will probabily upgrade later on.
Dish: No sir, this is a known receiver issue we are having with this receiver, if it is still not working after what we have done, I need to get some information from he system info screen on your receiver to give to our engineering department.
ME: if it is a known reciever issue why is nothing getting done to fix it. I have reported this problem before long time ago and nothing was done. If they wont replace my reciever they need to get off their butt and fix the issue.
ME: or i will switch networks. This is making me not happy
Dish: Have you tried it again, sir?
ME: yes and nothing
Dish: Ok, can you press the menu button twice on your remote, please?
ME: ok
ME: in the system info screen
(24DrDcb) Jerry D: Can you give me the Roo, S19 #'s, and the software version.
ME: (Edited) Sent them ROO & S19 number and software version. If they don't get this problem fix I will be canceling my service and going over to direct tv. I am getting mad everytime I call in or chat with someone they give me the same line and have me give them the Roo and s19 #'s and the software version and nothing gets done.. HAVE THEM GET IT DONE!!!!
Dish: Sir, I assure you we are working on the situation and will do our best to get it resolved as soon as possible. Can I help you with anything else today?
ME: yea when 30 years from now. I will try in two weeks and if its not fixed I will be canceling my service. I am paying good money to you guys and why should i be having problems.
ME: and you wont swap out the reciever.
ME: I pay for that service also.
Dish: Because the replacement would most likely have the same issue. You pay for programming, but the customer support application is a free service, so you are still getting everything that you actually pay for sir. But, I definitely apologize for the frustration.
ME: Well its been like 3 and 6 months and reported the same problem and still noting. What do they do all day drink coffee and sit around and do nothing. Have them actually do some work.
ME: yes i am very mad right now.
Dish: I assure you they do sir. May I help you with anything else today?
ME: nope but tell them to fix the damn issue or i will be leave you guys.
Dish: Thank you for being so co-operative throughout the chat session and also for providing me an opportunity to assist you today.
ME: I will also be e-mailing the CEO on this isssue.
ME: Thanks
Dish: I assure you as well, he is very aware of all known receiver issues we are having at this time. I am very sorry, and we are working on the issues.
ME: thanks bye
13 Replies
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2642 views
E
I did send him an e-mail about this and I hope it got thru to him. It is making me really
I normally pay my bill thru the website but sometimes to most of the time its usually down or really slow. So my second option was going thru dish interactive when I had my 522 but since I got my 622 it has not been working. Then if I have to use the CSR to do pay my bill on the phone it costs money for what I have no idea why. Some way to get some more money. Sorry just getting it off my chest. I hope the CSR sent the whole chat session to the right department. I am not going to pay over 120 dollars for people to drink coffee and not do anything. We sometimes have this same issue where I work and I can fix it (When it goes down) in two to three hours and it takes them almost a year. Sometime really wrong with that picture.
I did send him an e-mail about this and I hope it got thru to him. It is making me really
I normally pay my bill thru the website but sometimes to most of the time its usually down or really slow. So my second option was going thru dish interactive when I had my 522 but since I got my 622 it has not been working. Then if I have to use the CSR to do pay my bill on the phone it costs money for what I have no idea why. Some way to get some more money. Sorry just getting it off my chest. I hope the CSR sent the whole chat session to the right department. I am not going to pay over 120 dollars for people to drink coffee and not do anything. We sometimes have this same issue where I work and I can fix it (When it goes down) in two to three hours and it takes them almost a year. Sometime really wrong with that picture.
R
No problem. sorry for being a smart-ass.
Let you on a little secret. Most of us techs don't care for the 622 that much. The 722 is a stud, the 622 not so much.
I did send him an e-mail about this and I hope it got thru to him. It is making me really
No problem. sorry for being a smart-ass.
Let you on a little secret. Most of us techs don't care for the 622 that much. The 722 is a stud, the 622 not so much.
E
Did that with no luck at all. That's why I finally said "I'm sick of the arguing cancel my account now. Three techs said the reciever will be owned. I don't like being lied too. I had enough of it at my other job. Cancel my account and I don't want to see the early termination fee on my CC or you will hear from my attorney. Then call to verify that it was taken care off and the termination fee was taken off. Got the India call center. OMG I could hardly understand the person. Finally I told her to transfer me to the US. She told me that they were closed. I told her don't give me that &%^&%^&%^&. Transfer me now!!!! So she did and talked with a nice gal that I could actually understand. She had to dig deep within my account to see that the early termination fee was waved. She also found out that I don't have to return the LNB's for my Dish 1000.2 but going to return them anyway to satify them. Cause they will probably charge me for them saying I didn't return them because they don't know how to look closly at the notes (Kindergarden antics goes all the way)
Did that with no luck at all. That's why I finally said "I'm sick of the arguing cancel my account now. Three techs said the reciever will be owned. I don't like being lied too. I had enough of it at my other job. Cancel my account and I don't want to see the early termination fee on my CC or you will hear from my attorney. Then call to verify that it was taken care off and the termination fee was taken off. Got the India call center. OMG I could hardly understand the person. Finally I told her to transfer me to the US. She told me that they were closed. I told her don't give me that &%^&%^&%^&. Transfer me now!!!! So she did and talked with a nice gal that I could actually understand. She had to dig deep within my account to see that the early termination fee was waved. She also found out that I don't have to return the LNB's for my Dish 1000.2 but going to return them anyway to satify them. Cause they will probably charge me for them saying I didn't return them because they don't know how to look closly at the notes (Kindergarden antics goes all the way
)
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Lifetime Supporter
Love this guy's channel. Looks like Walmart has thrown in the towel when it comes to conventional car batteries.
I bought a new AGM battery from Walmart about a year ago, it is already needing replacing. I thought about just buying a regular battery but from what I've read, that might not be a smart move. Might check my Forscan program and see if I can change the battery type from AGM.
View: https://www.youtube.com/watch?v=awe7kY5nvdU
I bought a new AGM battery from Walmart about a year ago, it is already needing replacing. I thought about just buying a regular battery but from what I've read, that might not be a smart move. Might check my Forscan program and see if I can change the battery type from AGM.
View: https://www.youtube.com/watch?v=awe7kY5nvdU
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187 views
Staff member
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Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68620 Replies
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2678341 views
Supporting Founder
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
168 Replies
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2352 views
AI Overview
The 2025–26 College Football Playoff concluded with the Indiana Hoosiers winning the national championship by defeating the Miami Hurricanes 27–21. [1, 2, 3]
Playoff Results Summary
The 12-team playoff bracket featured the following key results across each round: [1]
The 2025–26 College Football Playoff concluded with the Indiana Hoosiers winning the national championship by defeating the Miami Hurricanes 27–21. [1, 2, 3]
Playoff Results Summary
The 12-team playoff bracket featured the following key results across each round: [1]
- First Round: Alabama defeated Oklahoma (34–24), Miami (Fla.) beat Texas A&M (10–3), Ole Miss topped Tulane (41–10), and Oregon defeated James Madison (51–34) at higher-seeded campus sites.
- Quarterfinals: Miami (Fla.) upset Ohio State (24–14), Oregon shut out Texas Tech (23–0), top-ranked Indiana rolled past Alabama (38–3), and Ole Miss edged Georgia (39–34) across the New Year's Six bowls.
- Semifinals: Miami (Fla.) advanced past Ole Miss (31–27) in the Peach Bowl, while Indiana dominant-defeated Oregon (56–22) in the Fiesta Bowl.
Once the 24 gets here, there won't be anymore Conference Championships .... or so they say.
Oh what the hell, we really don't need Conferences anymore either ...
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Walter Koenig, Chekov on Original ‘Star Trek,’ Dies at 90
Walter Koenig, who memorably played Chekov in the original "Star Trek" series and seven "Star Trek" feature films, died Sunday in Los Angeles.
variety.com
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Rest In Peace 
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I know HipKat said that they were working on conversions but we got the official news yesterday right from Dish that starting next month all DMA's will be on the western arc, and all customers will be assigned to that. That's gonna mean a lot of customers around here aren't gonna get Dish unless there are exceptions. Too many mountains and trees.
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4708 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/SqPMCS9OOSY
Direct YouTube Link - Preorders Open for the Brax Wink De-Googled Phone #shorts
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/SqPMCS9OOSY
Direct YouTube Link - Preorders Open for the Brax Wink De-Googled Phone #shorts
TWIT's Website
TWIT Live Feed
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16 views
Supporting Founder
Lifetime Supporter
This is a thread that will keep you apprised of 4K events that will be showing on Dish channel 540. Keep looking here for information.
As of today, 9-27-17, there are no scheduled events posted for the next 2 weeks. That is subject to change on a daily basis.
As of today, 9-27-17, there are no scheduled events posted for the next 2 weeks. That is subject to change on a daily basis.
768 Replies
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167909 views
. can we say over priced garbage!!!I'm thinking of switching to DirecTV and wanted to know what equipment I should be asking for.
I'm wanting wired satellite due to that fact that I live in the sticks and there is no reliable, decent speed internet for streaming available.
What would be the correct equipment for three 4K tvs in the house?
I'm wanting wired satellite due to that fact that I live in the sticks and there is no reliable, decent speed internet for streaming available.
What would be the correct equipment for three 4K tvs in the house?
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1085 views
S
why not just do a rebranding of the two
As they pivot away from using dishes and more toward streaming, the DirecTV brand would make much more sense.why not just do a rebranding of the two
been there
S
agree to a certain point!!! is charlies pockets gonna get tight and will he cancel channels because he don't want to pay for them??? a hopper 3 on dtv channel lineup would be amazing and every mans dream come true lol