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I've had a 522 since the end of May . . . actually I've had three of them. The first one had most of the same problems as many people have posted here, plus we were getting a lot of lost signal interruptions. Even though I ordered service directly from Dish, they sent out a contractor from a local satellite company to install it. The same guy came to swap out the receiver after our first complaint and said they were having a lot of problems the 522. When the new receiver started having the same problems, I sent an email to DishQuality@echostar.com to let them know about it.
They replied saying they would send my email to the "Escalations Department". I then got a call from someone from Dish HQ. He said the problems were unique to me (yeah, right) and that they should be able to fix them.
The original installer then came out and swapped out the LNBF, which didn't solve the problem. So he came out again and switched out the 522 again. An interesting thing with the last two 522 units is that when we go to the Point Dish screen it seems to have trouble locking the signal. It will lock, then lose the signal, the lock again, then lose it again . . . two or three times before finally locking and staying locked. The installer didn't know why it did this but figured it must just be a glitch with the Point Dish screen.
A few days after each service call we would get a phone call from Dish asking if our problems were fixed (so they could close the trouble ticket). We would tell them the problems still exist, and they would set up another service call. This last time, I asked them to send someone who actually works for Dish, since the contractor had tried everything he could think of. So, last week they sent someone from a different satellite co. I pointed out the locking problem to him and he said it shouldn't be doing that and it looked like there was a break in the line somewhere. FYI, it happens on both tuners. He checked the connections, replaced the LNBF again and made sure the dish was properly grounded. All his efforts didn't solve the locked signal problem so he decided that there must be a problem with the cabling, thinking maybe a staple pierced the wire or something. He said we needed to call the original installer to have it re-cabled.
So I call the original satellite co. again and passed on the info. The manager had the original installer call me back. He said that I'm the only one who has problems (contrary to what he told me on other visits) and then started blaming it on electrical wiring or the phone line or something (grasping at straws). I reminded him that my 522 is connected to a UPS with an automatic voltage regulator so even if there was a problem with the electrical system the UPS would compensate. He also thought it might be because the box was getting too hot in the entertainment center. So I said I would put a fan blowing on it to make sure it was staying cool (I was willing to try anything at this point). Unfortunatly that didn't solve the problems (I was really hoping it would at least solve most of them). It still would lose audio during playback (where you have to stop and go to live TV to get audio back) and the usual audio/video freezing, etc. We had a timer set to record a 1 hour program run for over 13 hours before we finally noticed it and stoppend it manually. We also were still getting the occasional lost signal and the "guide of death."
Anyway, he came out this morning to run new cabling. I'm at work so my wife calls to tell me that he is steaming mad. He was really reluctant to do this because each time he swapped out our 522 he took it back to the shop and it would do the locked signal boucing thing there too. He said he would only do the cabling and would not replace the box again and said this is the last time he's coming out. If we still have problems he'll pay back the money Dish paid him to do the installation if he has to but he won't come out again.
I don't blame him for being frustrated but so are we. I wonder what's going to happen if we still have problems. I really don't want to have to go back to cable and lose the DVR but my wife is about ready give Dish the boot.
They replied saying they would send my email to the "Escalations Department". I then got a call from someone from Dish HQ. He said the problems were unique to me (yeah, right) and that they should be able to fix them.
The original installer then came out and swapped out the LNBF, which didn't solve the problem. So he came out again and switched out the 522 again. An interesting thing with the last two 522 units is that when we go to the Point Dish screen it seems to have trouble locking the signal. It will lock, then lose the signal, the lock again, then lose it again . . . two or three times before finally locking and staying locked. The installer didn't know why it did this but figured it must just be a glitch with the Point Dish screen.
A few days after each service call we would get a phone call from Dish asking if our problems were fixed (so they could close the trouble ticket). We would tell them the problems still exist, and they would set up another service call. This last time, I asked them to send someone who actually works for Dish, since the contractor had tried everything he could think of. So, last week they sent someone from a different satellite co. I pointed out the locking problem to him and he said it shouldn't be doing that and it looked like there was a break in the line somewhere. FYI, it happens on both tuners. He checked the connections, replaced the LNBF again and made sure the dish was properly grounded. All his efforts didn't solve the locked signal problem so he decided that there must be a problem with the cabling, thinking maybe a staple pierced the wire or something. He said we needed to call the original installer to have it re-cabled.
So I call the original satellite co. again and passed on the info. The manager had the original installer call me back. He said that I'm the only one who has problems (contrary to what he told me on other visits) and then started blaming it on electrical wiring or the phone line or something (grasping at straws). I reminded him that my 522 is connected to a UPS with an automatic voltage regulator so even if there was a problem with the electrical system the UPS would compensate. He also thought it might be because the box was getting too hot in the entertainment center. So I said I would put a fan blowing on it to make sure it was staying cool (I was willing to try anything at this point). Unfortunatly that didn't solve the problems (I was really hoping it would at least solve most of them). It still would lose audio during playback (where you have to stop and go to live TV to get audio back) and the usual audio/video freezing, etc. We had a timer set to record a 1 hour program run for over 13 hours before we finally noticed it and stoppend it manually. We also were still getting the occasional lost signal and the "guide of death."
Anyway, he came out this morning to run new cabling. I'm at work so my wife calls to tell me that he is steaming mad. He was really reluctant to do this because each time he swapped out our 522 he took it back to the shop and it would do the locked signal boucing thing there too. He said he would only do the cabling and would not replace the box again and said this is the last time he's coming out. If we still have problems he'll pay back the money Dish paid him to do the installation if he has to but he won't come out again.
I don't blame him for being frustrated but so are we. I wonder what's going to happen if we still have problems. I really don't want to have to go back to cable and lose the DVR but my wife is about ready give Dish the boot.
11 Replies
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2843 views
Pub Member / Supporter
Pissed off at the crappy healthcare costs
My health Insurance renewal for 2027 just came in. Going from $827 a month to $1,187 a month. Deductible going up a $1k to $9,350. Max out of pocket also going up $1k to $11,000. Doctor co-pay of $40. Urgent Care co-pay $50. ER 50% coinsurance after deductible. That's all in network. Out of network is double, should it be needed.
Have to think about this. I'm really tempted to just go without now. I only go to the doctor once or twice a year. I pay out of pocket for Tirzepitide and can do without the Rosuvastatin (crestor) now. Really tired of spending over $10k a year and getting nothing out of it.
After years with Blue Cross I switched last year to Ambetter as my Blue Cross premium was going from $1200 to $1800 for a Silver plan and the Bronze plan was still going to be $1300 at BCBS. Ambetter was $827 for the same coverage with a Bronze plan. Didn't think it would jump this much so soon.
I'm guessing a Silver plan is probably over $2,000 a month for 2027.
10 Replies
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79 views
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68674 Replies
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2680922 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/Obg_1yMsldU
Direct YouTube Link - Apple's New Touchscreen MacBook Pro with Tandem OLED Display
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/Obg_1yMsldU
Direct YouTube Link - Apple's New Touchscreen MacBook Pro with Tandem OLED Display
TWIT's Website
TWIT Live Feed
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Pub Member / Supporter
Lifetime Supporter
I figured some of the guys would be looking here for an answer. You'll need to use this link
I'll mention what happened over there. I don't want to cause Scott any issues or put him in a bad spot.
I'll mention what happened over there. I don't want to cause Scott any issues or put him in a bad spot.
1 Replies
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17 views
Linus Tech Tips
Time for another AWESOME video from Linus Tech Tips!
View: https://www.youtube.com/shorts/9st7OYkUHJk
Direct YouTube Link - Ep. 35 - Best Tech for a Deserted Island...
Linus on Facebook
The LTT Store
View: https://www.youtube.com/shorts/9st7OYkUHJk
Direct YouTube Link - Ep. 35 - Best Tech for a Deserted Island...
Linus on Facebook
The LTT Store
0 Replies
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5 views
Staff member
HERE TO HELP YOU!
We have a Breakfast and Dinner thread so... 
Continuing from the Breakfast thread, found Cornbread mix so ...
Yellow Cornbread Mix
2 Hatch Green Chiles -diced
1 Egg
2/3 cup of milk
add to greased pan
Bake for 400f 20-25 minutes(From instructions)
now to put together and try... this to go with pinto beans...
Continuing from the Breakfast thread, found Cornbread mix so ...
Yellow Cornbread Mix
2 Hatch Green Chiles -diced
1 Egg
2/3 cup of milk
add to greased pan
Bake for 400f 20-25 minutes(From instructions)
now to put together and try... this to go with pinto beans...
5450 Replies
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336190 views
Breakfast for lunch. Crispy corned beef hash, home fries, two over easy eggs and sourdough toast.
Staff member
HERE TO HELP YOU!
160 Replies
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3640 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/4JfcPctpQmk
Direct YouTube Link - Cyberattacks Are Coming—Is Your Company Ready? #shorts
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/4JfcPctpQmk
Direct YouTube Link - Cyberattacks Are Coming—Is Your Company Ready? #shorts
TWIT's Website
TWIT Live Feed
0 Replies
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9 views
Staff member
Pub Member / Supporter
Cutting Edge
If you are a former Cuttinge Edge member who has converted to Stream, please contact me.
0 Replies
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20 views
Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?
7 Replies
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295 views
