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ube

Last reply Aug 17, 2008 · posted in DISH Network Support Forum

Advice for someone interested in DISH Network (Los Angeles, CA)

I'm sorry to trouble any of you on this forum but I am interested in getting the TurboHD Bronze package from DISH Network and was wondering if anyone could tell me how the service is?

I am in the Los Angeles, CA area.

The reason why I am asking is that I searched for DISH Network reviews on the internet and have found nothing but negative comments about the installation, service, technical support, and customer support.

I would appreciate any feedback or comments you might have. This will help me decide if I should sign a 2-year agreement with them! Thank you in advance!

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DishSatUser

Aug 12, 2008

I signed up and have received TurboHD Gold along with a ViP 722 HD DVR.

First, for installation, I am in Washington so you'll likely get different installers. The installers we had visit and set us up did a great job. They even replaced the connectors inside our home as we'd originally run our Quad RG6 and other lines to the interior of our walls when we had the opportunity a while back. They ensured that all interconnects (wall plates) and cable connectors had the blue insulators that indicated rating for the necessary bandwidth speed. They also carefully dressed up the cables on the outsides and worked hard at locating the dishes in a location that is not seen from the ground.

We used to have D*, so they even carefully examined the mounts and what not and went to the extra effort of using only their gear. The previous mounting was too flimsy. They'd gone above and beyond, because I was fine with them just using what was there. But eliminating service calls due to installation was this installers motto. I even called in and said they need to provide a "job well done" reward for the installer.

So the physicall installation was very good. In addtion, we signed up for service on the 4th and had the install completed on the 10th. Pretty quick in my opinion.

As for the quality of the image, wow, I noticed a difference between it and our D* service that we used through the 9th, so while not comparing at the same time, I noticed a marked improvement. Is this related to the receiver software upgrade I'm readiing about on this forum, who knows but it's great in my opinion.

As for telephone support. Don't know yet. Hopefully we have no problems that require a call. When using the telephone just to check on information, it was pretty easy to navigate and get a "live" rep to assist us.

ube

Aug 12, 2008

Thanks for the helpful reply! Did you sign up with DISH Network directly or through a local distributor?

tomcrown1

Aug 12, 2008

ube said:
Thanks for the helpful reply! Did you sign up with DISH Network directly or through a local distributor?

If you can find a local Retailer I would go with him. A local retailer has more incentative to make things right. Unlike going through Dish if the local retailer screws up he would hear from you so it is to his best interest to do it right the first time.

cebbigh

Aug 12, 2008

DishSatUser said:
I signed up and have received TurboHD Gold along with a ViP 722 HD DVR.

First, for installation, I am in Washington so you'll likely get different installers. The installers we had visit and set us up did a great job. They even replaced the connectors inside our home as we'd originally run our Quad RG6 and other lines to the interior of our walls when we had the opportunity a while back. They ensured that all interconnects (wall plates) and cable connectors had the blue insulators that indicated rating for the necessary bandwidth speed. They also carefully dressed up the cables on the outsides and worked hard at locating the dishes in a location that is not seen from the ground.

We used to have D*, so they even carefully examined the mounts and what not and went to the extra effort of using only their gear. The previous mounting was too flimsy. They'd gone above and beyond, because I was fine with them just using what was there. But eliminating service calls due to installation was this installers motto. I even called in and said they need to provide a "job well done" reward for the installer.

So the physicall installation was very good. In addtion, we signed up for service on the 4th and had the install completed on the 10th. Pretty quick in my opinion.

As for the quality of the image, wow, I noticed a difference between it and our D* service that we used through the 9th, so while not comparing at the same time, I noticed a marked improvement. Is this related to the receiver software upgrade I'm readiing about on this forum, who knows but it's great in my opinion.

As for telephone support. Don't know yet. Hopefully we have no problems that require a call. When using the telephone just to check on information, it was pretty easy to navigate and get a "live" rep to assist us.

Curious if you are having any trouble with the 129 sat? Did they hook you up with 1 or 2 dishes and what kinds of dishes were used?

levibluewa

Aug 12, 2008

Thanks Cebbigh for asking

DISH HD is great here in the NW if you never watch HD on DISH.

DishSatUser

Aug 12, 2008

cebbigh said:
Curious if you are having any trouble with the 129 sat? Did they hook you up with 1 or 2 dishes and what kinds of dishes were used?

I can't believe I forgot to post that information. We have 2 dishes. A Dish 500 with the Dish Pro Plus Twin LNBF and a 24" dish with a single Dish Pro Plus LNBF. There are no switches as the 24" dish connects to the twin.

I was originally hoping for a single dish solution, but apparently the 129 satellite is an older sat and not providing a strong enough signal without the second dish. However, they are positioned to not be visible from the street and the cabling is dressed very well.

A new sat is planned? At that time, a 1000.2 should be sufficient. It would be a dish upgrade for me to switch, so I'll probably just stick with what I have. The second 24" dish should cause the new 129 sat signal to really be strong when this happens.

cebbigh

Aug 13, 2008

DishSatUser said:
I can't believe I forgot to post that information. We have 2 dishes. A Dish 500 with the Dish Pro Plus Twin LNBF and a 24" dish with a single Dish Pro Plus LNBF. There are no switches as the 24" dish connects to the twin.

I was originally hoping for a single dish solution, but apparently the 129 satellite is an older sat and not providing a strong enough signal without the second dish. However, they are positioned to not be visible from the street and the cabling is dressed very well.

A new sat is planned? At that time, a 1000.2 should be sufficient. It would be a dish upgrade for me to switch, so I'll probably just stick with what I have. The second 24" dish should cause the new 129 sat signal to really be strong when this happens.

Thanks. I migrated from a 1000.2 to a dedicated 500 to a 24 inch and finally bought and installed a 30 inch for 129 on my own. The 24 inch worked "ok" and the 30 worked better but by the time I got to those I was really upset at the need to go to the efforts while paying full freight for a degraded service. (Peaking a good signal for 129 is doable, but every 20 to 30 minutes the signal drops because the hamster gets tired.) So once DTV got D10 up and working I jumped ship figuring the sooner I started the clock on the 24 month contract the better. That was before Dish came out with the HD only package which does look like a good deal.

I'm glad to hear your positive comments on turbo. By the time Dish gets a new sat in place I'll have three strong choices (Dish, DTV and Fios) and my contract will be close to term. I REALLY liked the 622 and I know I'd like the 722 even more. The HR20/21 works well too, but I miss the ways you can personalize your setup with the dish dvr's.

cebbigh

Aug 13, 2008

levibluewa said:
DISH HD is great here in the NW if you never watch HD on DISH.

The sooner they replace E5 the better! :up

Quantum

Aug 13, 2008

Cheers DishSatUser! (Great av)

To all, I'm a Dish installer in the PacNW, and it's important to have some perspective. No one wants to pay more than the minimum for an install, so over time what's happened is that our pay has been squeezed and squeezed until we are making little more than minimum wage now, after expenses. So many of the quality techs have gone, but there are still some left like at my company, InstallPro. It's just what's happened. Also CS has been outsourced to the Phillipines, and I hear complaints about them all the time, particularly that 'they do not seem to have any brains'.

I worked for Direct before, for several subcontractors, and in my opinion there is something malignant about the culture. I've had Dish TV service for eight years, until recently when I couldn't afford it anymore, but I still think it's great TV. I wish they'd give us an increase to make up for gas which has gone up 50% in the past six months. I drive 150 miles a day and I now consider this only a temporary job. This is not even considering that they should increase pay to meet the cost of living up here and to match the pay of other opportunities we have.

So this is what's at the root of things. I think Dish is aware of these issues, but has made an economic decision that we are still doing better than Direct in these ways. Whether that's true is open to question, but in sum I like Dish much better.

ube

Aug 17, 2008

I have great news to report! My DISH Network with TurboHD Bronze package was installed today by Digicom Satellite, a local distributor based in La Verne, CA. Very clean and excellent installation! The technician (Alex) was extremely knowledgeable and went above and beyond to make the installation as clean as possible. And even more amazing is that he took the time to understand how the wiring in my house was setup so that he could make his connections smartly. This is the first installation I've had where the technician did not drill holes into my walls for his convenience! I would recommend these guys in a heartbeat!

Thank you all for your help! This story has a happy ending!

DishSubLA

Aug 17, 2008

tomcrown1 said:
If you can find a local Retailer I would go with him. A local retailer has more incentative to make things right. Unlike going through Dish if the local retailer screws up he would hear from you so it is to his best interest to do it right the first time.

Not in Los Angeles they don't. The local retailer's motive in Los Angeles is to RIP YOU OFF. You have to live here to understand why this is the case (there is ONE local retailer I do trust). Local retailers here are a crap shoot. I know there may be a few more honest ones out there, but it seems that most are not.

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Scott Greczkowski

Staff member HERE TO HELP YOU! Cutting Edge

Last reply 50 minutes ago · posted in The Chit Chat Club

Song Name Game Part 3!

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CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

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An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....

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meStevo

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Starting a thread klang !

After an amazing first 2 seasons and an 8 episode 3rd season still coming this year, season 4 has now been greenlit.

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klang

Oct 21, 2025

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mheisen

Last reply Today at 3:43 AM · posted in DISH Network Support Forum

Hopper 3 with Hopper plus internet connection problems

Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?

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Almighty1

Yesterday at 2:50 PM

mheisen said:
Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?

I have a DISH Hopper 3 (Software H713) with Hopper Plus (Software P15403). I have not tried streaming services but I primarily watch TVB Jadeworld international package which is only available by streaming and when I have an issue, I usually have to go to a non-streaming satellite channel first before the streaming channels will work again. What software versions do you have and what is the error message if any are showing on your screen? or is that Dish downloading logo just stuck and never finishes?

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mheisen

Yesterday at 6:11 PM

Almighty1 said:
I have a DISH Hopper 3 (Software H713) with Hopper Plus (Software P15403). I have not tried streaming services but I primarily watch TVB Jadeworld international package which is only available by streaming and when I have an issue, I usually have to go to a non-streaming satellite channel first before the streaming channels will work again. What software versions do you have and what is the error message if any are showing on your screen? or is that Dish downloading logo just stuck and never finishes?

I'm on H713 on the Hopper and P15403 on the Hopper Plus. It shows internet connection issues and doesn't finish loading the various services. I see the "loading circle going around. Sometimes I get a message saying that the service is having trouble loading my content and to check the internet connection.

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Almighty1

Yesterday at 6:33 PM

mheisen said:
I'm on H713 on the Hopper and P15403 on the Hopper Plus. It shows internet connection issues and doesn't finish loading the various services. I see the "loading circle going around. Sometimes I get a message saying that the service is having trouble loading my content and to check the internet connection.

Did it ever work correctly before? Hard to say what the problem is. Usually for streaming, it will show the Dish logo with lines sweeping down to show downloading, never seen the circle issue. Did you try a manual reboot, red button reset, power cord unplug/replug to see if it makes a difference.

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slow_poke_pete

Today at 3:38 AM

Almighty1 said:
Did it ever work correctly before? Hard to say what the problem is. Usually for streaming, it will show the Dish logo with lines sweeping down to show downloading, never seen the circle issue. Did you try a manual reboot, red button reset, power cord unplug/replug to see if it makes a difference.

Might be worth just to ditch the hopper plus. No issues here on h713

slow_poke_pete

Today at 3:43 AM

mheisen said:
Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?

Buy a roku and dump the hopper plus you'll be better off. If you have a smart tv you don't need either one. No hopper plus here and no issues!!!

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