Actually, if Charlie cares about his churn rate; the best loyalty rewards program he could have is, for once and for all improve customer service with only english speaking north american customer service reps and actually listen to his customer base about their wants in programing; rather forcing his program choices down our throat.
Ditto the Customer Service statement. The one thing I can say about Dish is the fact that my bill has stayed the same every month and accurately reflects the package I purchased. Yes, there are nickel and dime charges, but I knew about them upfront.
I compare them to say, my cell phone bill (Sprint) where I purchased a plan however, ever if I stay within the confines of the plan, my bill is still 12% higher (seems to go higher every month) with the BS passthrough charges that Sprint tries to reclaim. So, my $69.99 cell phone plan I signed up for now costs me $90.00 or so a month after they tack all those fees which they are not required to charge, but choose to (aren't I paying for your infrastructure costs as part of my contracted price with you? If not, what am I paying for? )It befuddles me how legally they can even do this as it would seem to be an addendum to the original contract to which I would have to consent, but alas....
-or-
Charter Communications whose bill jumped from $70/mo to $120/month because the "bundle expired." All I wanted was to sign a deal where I knew I would pay an amount (which I am firmly aware of) every month continuously, that is all I ask and that is the one thing Dish provides which make me happy. I know ahead of time what the bill will be, no guessing and no surprise tack on fees.
If they continue to do that, and make good on Charlie's promise to bring Customer Service back to the US (how is that going btw Charlie? You have not said a word I have heard about it since you originally made the promise over what, a year ago? Get to it!!! You know what the problem is, FIX IT, and you can stem the churn)