missed recording and efforts to remedy
Howdy all, thanks for the interest in my post.
Of course, the DN techs and myself have been over and over my setup repeatedly. Late last year, I purchased the 6000 and DN replaced every piece of wiring, switch etc... At that time, I had two 501's and used one of them up until I 'went for' the 510 upgrade, and that 501 NEVER missed any recording EVER, and I used it for almost two years. Long story short, DN sent me a 508 instead of a 510 around April/May and ever sinde then, I can't rely on the 508 to record timers.
We have ran a check switch, switched feeds, rebooted, reset, reset to factory defaults, switched outlets etc... Each and every time, with the exception of this last time, DN techs have suggested replacing the faulty 508. Now, they are claiming a known issue that affects ALL 5XX receivers.
I do not use a UPS, but I do use a Monstor power conditioner. We have moved the 508 from that to a standard outlet with no resolution. I've never lost the signal nor sat through a reaquiring sat signal with the 508's, of course the 811 is a different matter, needs to be rebooted all the time.
What happens mostly is the timer will turn the unit on but it won't switch to the proper channel nor will the record light come on. Yet, when trying to change channels, turn off the unit or start a new recording, the warning pops up saying that a recording is in progress (it isn't and nothing shows up in the DVR menu) and I have to agree to stop recording to continue. Even when I accept, I can't continue and another attempt or two will lock the receiver up, forcing a front panel reset.
Also, what happens is that the search function will stop working. Even though the program guide is days in advance, 8 I think, the search function fails with no information available. If I reboot, then I can use search again for a few days.
What is annoying most is that DN is not interested in any input from me regarding what is happening, or what my observations are about why it may be happening.
Again, I was told that this problem is affecting ALL 5XX based DN receivers by a 2nd level DN tech. They KNOW about it and are WORKING on a software fix. Not good news for me that you all have working units. I'm about at my wits end with DN. I've been a loyal customer coming up on 7 years now. I might have to start considering what my options are.
Have a good weekend all,
George -bub