DISH's future is looking murky to me. IF they don't get off their butts and add some more national hd and hd locals , they will be left to far behind to ever catch up.
They need to improve the following:
1. ADD MORE hd and hd locals. Make it a one dish solution instead of multiple sat dishes to receive said programming.
Works in theory but there's limited transponders per satellite, so not too likely unless you like your pixel-count crunched even further. (Which will just result in more whining?)
2. Fire their advertising agency and find one that can compete with Directv's. Frank whats his name is funny but can't compete with DIRectv's great commercials like the latest one for the Poltergist and the Vacation one with Christie Brinkley.
My suggestion was George Carlin, Bernie Mac or Whoopi Goldberg... but Chuck didn't want to dish out the cash. What a surprise?
3. MOVE all Customer service back to the U.S. and use AMERICANS with english as their first language. Nothing worse than trying to understand "Bagdad Bob or Betty " to change something on your account.
CSR's state side cost at range $8-11/hr. Habib costs $.025 a call under three minutes. Not gonna happen. (We're not going to discuss the fact that Charlie already promised this. Charlie likes to promise lots of things.)
4. SIMPLIFY all programming packs & fees and how you get them. It shouldn't take an accounting degree to figure out how to get what you want.
It doesn't take an Accounting degree... Commerce and Finance 4-years though...
a)Dvr advantage should be easy to add to any programming pack and it should include ALL dvrs covered. So if you want Family pack and dvr advantage so be it, and top 100 +dvr advantage ,top 200 +dvr advantage,top 250 dvr advantage etc.
You're talking about DISH, not D*. Keep dreamin.
Same for hd . You should just pay one hd tech fee like Directv charges and you can have all the hd in your programming pack . You shouldn't have to be a geologist to add hd to your programming pack and know the difference between gold , silver,platinum,bronze. This is complicated and the average Joe out there just wants hd . SIMPLIFY THIS !
Average Joe will pay for it just as he does now though so...?
b)Eliminate all excess dvr fees and you will attract more subs. Your extra fees are killing you and you could make that up by volume of customers added ,rather than piling on excess fees to existing subs. Adversely positive word of mouth by subs will be the best advertising you can get. DISH added all kinds of new subs when they advertised fee less dvrs like the 501/721/921. It is time to return to this ,especially in economic hard times like today.
Yea... No. This is a minimum $50M revenue gain annually. If you can guarantee Chuck a MINIMUM of that return if the fee is eliminated in additional (and LOYAL) new customers, you might have a prayer. But in an economy and even before where people consider television a luxury; just no. Remember that on top of that $50M you have to prove to Charlie you'll make up for some other way, you have to recover the new customer acquisition costs under your "volume of customers added" or again you're cutting into that $50M. There's no justification to drop this fee, hard times or no.
c) Stop hiking the prices of your additional receiver fees and pay per views. You have the highest fees for both in the satellite business and you advertise that you are the low cost leader in satellite tv. THis is hypocritical and people HATE a person or company that says one thing but their actions say something else. Directv charges 4.99 for additional receivers no matter if they are hd or not. Directv charges 3.99 for pay per views and 4.99 for hd pay per views. DISH charges 4.99 for sd , 5.99 for hd , 6.99 for pre recorded pay per views on DISH's portion of your hard drive. DISH has the highest additional receiver fees too. For sd receivers the price is 6.00 and for hd 7.00 and mean while Directv is still charging 4.99 like always for all receivers.
And yet more people keep signing up. Hypocrites in some cases make money. And then there's the "everyone hikes their prices too, we're just following suite."
D) Simplify your sat receivers and eliminate the olders ones and stop supporting all those ancient relics . Did we need a 612 receiver when the 622/722 could do the same thing in single mode? THis is silly and a waste of resources . All you need is a simple hd receiver that can do either hd or sd and an hd dvr that can do hd or sd . WE don't need multiple versions of these receivers . SIMPLIFY THIS and you will save money in the long run. Most people don't care what kind they get as long as it does what they want. We don't need a new model every year like the new car industry. Try adding new feature modules to the existing sat receivers instead and you can still make money without charging the existing subs for a new one every time you add a new feature. The 722k or 922 will have this feature with the add on module for 2 ota tuners. This is the direction I am talking about.
Granny Agnus loves her 111, and it gives her all the new-fangled tele-mavision she could ever want, and you want to turn her off? She pays on time every month, which is more than you can say for 30% of all HD customers... Why turn off the cashflow?
In the end it will be the bean counters who bring down DISH . (Dollars, not beans.) They will make profit off the backs of their existing subs (don't forget employees and retailers) for a while but in the end they will keep losing new subs and existing subs (but more sign up you see). A company that never adds to their totals will keep contracting till they go under. Besides when all is said and done their is very little difference between DISH and DIRECTV on pricing. But...but.... DISH won the J.D. Power and Associates award back in what, '01? Directv has simplified their programming and fees structure and made it simple to add what you want and take off what you want online and they don't gouge you when you subtract programming. IF it wasn't for DIRECTV's crappy dvrs they would have all the subs right now, including me. . Yeah, but look at all the mean things you posted. You're not wanted anymore! THey have more hd than DISH and they also have more sports and they don't seem to suffer the public fights between the channel providers like DISH does.
IF DISH doesn't do some or all of what I have outlined their future will keep getting worse. THe age of greed is over Fannie Mae just got bailed out. Are you kidding? and the age of financial, fiscal responsibility is coming next year Not til Jan 20th. That's still a good 2 1/2 months at millions of direct-to-pocket dollars a month!. You can keep operating like a greedy pig who charges for every new fee you can think of Comcast is the pig. This is more like the sloth. and your base of subs will get smaller and smaller till you become irrelavant in the industry. Dude, I totally split off Echostar because I don't care about DISH anymore. I made my billions. Don't you read Forbes? Lets get Back to the basics of what made DISH great Where's the incentive to do that again? and you will find your future as a company. SO lets make 2009 the year that DISH goes "back to the future ."