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[VOOM] reception

Thanks for your help. I didn't know that a survey was possible. I'll
let you know if and when I want to go that route. Don't want you
wasting your time.



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Wilt,
Please don't misunderstand me. It is very helpful to have a contact such as yourself. I believe you really care and if there is an answer within your domain to get out to us you do it immediately. The problem is once it leaves your hands, getting other folks to respond. It appears to be more of a corporate culture issue than anything or else a staffing issue. I've been in the same frustrating position you are with this one at companies I have worked for. Basically, you can lead a horse to water but you can't make him drink.....sometimes you can, so please keep trying. It would really make sense to develop a proceedure to OTA only authorize the 2nd hand units and then when additional revenue is needed VOOM could contact their OTA only list and offer authorization at a monthly price, etc.
It's really is as if they don't want you to try. Why a company with financial issues would reject potential new customers I don't get. With really a minimum of changes in policy the VOOM thumbs up sign would be everywhere. It is a great service after all with the best little dish PQ in the marketplace. Thanks to your department!
Thegrod
----- Original Message -----
From: Wilt Hildenbrand
To: VOOM@yahoogroups.com
Sent: Saturday, September 25, 2004 1:14 PM
Subject: RE: [VOOM] reception


Just wondering if they even want me to try.
I don't get why you weren't contacted either, but, there you go.
Sometimes it helps when you let me know you're still waiting.
Wilt

-----Original Message-----
From: Bruce Grodner [mailto:bruceg@htva.net]
Sent: Saturday, September 25, 2004 7:09 PM
To: VOOM@yahoogroups.com
Subject: Re: [VOOM] reception


Wilt,
Probably meaning that other than yourself no one else ever gets back to
you from VOOM. I'm still waiting for responses on the OTA tuner
question and reseller possibilities. I've heard absolutely nothing back
from the VOOM folks since you said that you would pass on my questions
and input to the appropriate people and see to it that it was followed
up on. Sorry, but that's the state of the situation and that's probably
what he means.
thegrod
----- Original Message -----
From: Wilt Hildenbrand
To: VOOM@yahoogroups.com
Sent: Saturday, September 25, 2004 12:57 PM
Subject: RE: [VOOM] reception


Meaning?

-----Original Message-----
From: lewismipolnet [mailto:lewismipolnet@yahoo.com]
Sent: Saturday, September 25, 2004 3:47 PM
To: VOOM@yahoogroups.com
Subject: [VOOM] reception


You'll probably find a cure for cancer before VOOM gets this all
figured out.

M



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Okay, you got it.

-----Original Message-----
From: lewismipolnet [mailto:lewismipolnet@yahoo.com]
Sent: Saturday, September 25, 2004 4:39 PM
To: VOOM@yahoogroups.com
Subject: [VOOM] reception


Thanks for your help. I didn't know that a survey was possible. I'll
let you know if and when I want to go that route. Don't want you
wasting your time.



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I didn't give up.
Thanks

-----Original Message-----
From: Bruce Grodner [mailto:bruceg@htva.net]
Sent: Saturday, September 25, 2004 7:47 PM
To: VOOM@yahoogroups.com
Subject: Re: [VOOM] reception


Wilt,
Please don't misunderstand me. It is very helpful to have a contact
such as yourself. I believe you really care and if there is an answer
within your domain to get out to us you do it immediately. The problem
is once it leaves your hands, getting other folks to respond. It
appears to be more of a corporate culture issue than anything or else a
staffing issue. I've been in the same frustrating position you are with
this one at companies I have worked for. Basically, you can lead a
horse to water but you can't make him drink.....sometimes you can, so
please keep trying. It would really make sense to develop a proceedure
to OTA only authorize the 2nd hand units and then when additional
revenue is needed VOOM could contact their OTA only list and offer
authorization at a monthly price, etc.
It's really is as if they don't want you to try. Why a company with
financial issues would reject potential new customers I don't get. With
really a minimum of changes in policy the VOOM thumbs up sign would be
everywhere. It is a great service after all with the best little dish
PQ in the marketplace. Thanks to your department!
Thegrod
----- Original Message -----
From: Wilt Hildenbrand
To: VOOM@yahoogroups.com
Sent: Saturday, September 25, 2004 1:14 PM
Subject: RE: [VOOM] reception


Just wondering if they even want me to try.
I don't get why you weren't contacted either, but, there you go.
Sometimes it helps when you let me know you're still waiting.
Wilt

-----Original Message-----
From: Bruce Grodner [mailto:bruceg@htva.net]
Sent: Saturday, September 25, 2004 7:09 PM
To: VOOM@yahoogroups.com
Subject: Re: [VOOM] reception


Wilt,
Probably meaning that other than yourself no one else ever gets back
to
you from VOOM. I'm still waiting for responses on the OTA tuner
question and reseller possibilities. I've heard absolutely nothing
back
from the VOOM folks since you said that you would pass on my questions
and input to the appropriate people and see to it that it was followed
up on. Sorry, but that's the state of the situation and that's
probably
what he means.
thegrod
----- Original Message -----
From: Wilt Hildenbrand
To: VOOM@yahoogroups.com
Sent: Saturday, September 25, 2004 12:57 PM
Subject: RE: [VOOM] reception


Meaning?

-----Original Message-----
From: lewismipolnet [mailto:lewismipolnet@yahoo.com]
Sent: Saturday, September 25, 2004 3:47 PM
To: VOOM@yahoogroups.com
Subject: [VOOM] reception


You'll probably find a cure for cancer before VOOM gets this all
figured out.

M



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lewismipolnet/Wilt:
I'm also in Portland, Oregon and I've been subscribed to VOOM since march. I'm conviced that this area has some of the worst installer in the whole country. When I 1st ordered VOOM, the 1st installation attempt (on 3/10) failed. The 1st installer (from Adams Communications) reported no lign-of-sight due to some trees about 500 feet away that covered ~15 degrees up . However, I wasn't ready to give up. It called up my attention that he've mentioned that his success rate had been only 5 out of the last 25 installation attempts. Based on that argument, I called VOOM and requested a 2nd opinion. The 2nd installer subcontracted by Adams (named Steve) came one week later and did a successfull installation. Today my signal strenght is typically 87-94 and no major issues.

BTW, to read about more installation stories, OTA reception on this area you can goto: http://www.satelliteguys.us/showthread.php?t=11932