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I was on the phone last night for about an hour trying to figure out what was wrong with my 501. After talking with the helpful (at first) tech for a while, we were able to trace the problems to old PPV purchase information becuase my receiver is not plugged into a phone line. There were two PPV's. The first one is one that was made over the phone and already payed for but is still on my box because it hasn't synced to the system to know that it was paid. I can understand that. The other event was som BS WWE prepay PPV that supposedly was ordered with the remote. I told them that there was no way in hell that I would of ordered something like that, I don't even like or watch wrestling. Not to bash wrestling at all, it's just not my forte. So, neither my wife nor me ordered the event, GUARANTEED 100%. So then I asked if it was possible for my 18 month old daughter to order it. He then said that it was not since there are about 7 different confirmations to do the order. I then asked to talk the supervisor. He came on the phone and gave my some snyde ass remark saying that, "We have hired engineers to get the receivers to order PPV on it's own, and it just doesn't do it." Im like, no sh*t Sherlock. He then continued to be adament about me being the only one to order the PPV. Another weird thing is that I ordered another game over the remote and the phone and already payed for it, but they couldn't find it in their system. Nothing was making sense at this point. I was getting angry, but kept my composure. The super then said that what he could do is remove the WWE PPV for me. He said that from past purchases that he could tell that we would not order WWE. He then immediately said the he is going to look at my account and do that. He came back 30 seconds later and said that the charges will stand. I then asked why 30 seconds ago he said that he will take the charge off. He replied that since i was disconnected once in the past couple of years that he would not do it. I then said something about me just purchasing $200 worth of equipment(6000) and that just because I have had one disconnection, that I have also been with them for over 3 years and that I have spent over $700 in equipment with them. He paused for a second and then came back with something I wasn't expecting. He said, "I know that you ordered the PPV with the remote, the CSR overheard you talking with your wife and heard her say that we ordered the PPV, and that we have it recorded that she said that." I was like, WTF! Now I know this whole thing is BS and they are just trying to get me to pay for this even though it obviously wasn't something that I ordered. So I then said, "no possible way that she said that, I was right there talking to her." I then asked for him to replay the recording so that I could hear her saying that. He replied, "I don't have to do that right now, and we do have it recorded." He then continued on ranting that I ordered it and I am lying and that the recording will stand up in court. I bet that they don't even have any recording and was just trying to come up with something the get me off the phone. Anyways, I hung up after he wouldn't discuss the situation anymore. I got his name and ID. I was so steamed when I got done. This makes we wanna go get Cable or D*. I can't believe that they would have supervisors that would argue disrespectively on the phone with customer and then try to pull some BS outta their ass about allegedly hearing something that my wife said. I have not ever had this sort of experience with any sort of service provider. Usually, if it doesn't look right or make sense then they do what they have to do to please the customer. Right now I am wanting to box everything up and sell it on Ebay. I could make a nice profit on the 6000 receiver. Anyone else have a problem like this or have a suggestion?

Thanks,
Brandon