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Last reply · posted in DISH Network Support Forum
Long time dish customer here, I have two 508 DVR's and one 311 receiver on my account.

When the new rates went into effect a couple months ago, my bill jumped from $69.99 to $82.99, which I think is wrong. The bill should be $72.99 I believe.

I have the Classic Gold 250 with Locals package and 3 receivers.

I have called the past two months and the CSR has dropped $10 off the bill, but each new bill is back at 82.99. How can I fix this?

Attached is a copy of the new bill showing the charges...
7 Replies · 1268 views
G
Your bill shows for $72.99 but it is an $82.99 from the previous balance. We would need to see that bill to understand the existing balance.
L
There is no reason why they should be dinging him for 4 receivers when he has only three. There should be 3 $5 receiver charges and a single 5 credit for the 1st receiver included with the package. The CSR somewhere missed crediting the $10 back or the credit is ending up 1 month behind the billing.
T
Your bill shows for $72.99 but it is an $82.99 from the previous balance. We would need to see that bill to understand the existing balance.

62.99 for 250 package w/ locals + 4 solo receiver @$5 each =82.99 for the past two months. The image of the bill above is this months new bill I viewed online.

I only have 3 receivers, so why are they charging me for 4 receivers? The CSR's have been removing the extra two $5 charges, but they reappear in the next months bill. CSR's claim it is a billing error, but they don't know how to keep it from happening again.

I'm confused about how much the bill should really be. Should there be 3 solo receiver charges, or just 2? One 508 DVR is primary, and the other 508 DVR and 311 are additional receivers.

The $3/month increase is plenty enough. If it becomes $8/month, I think it is time to look at switching to another provider. An 11% monthly increase is not acceptable.

The CSR's are telling me to send just 72.99, which I have done for the past two months.

Where can I find info on how this new billing works?
L
62.99 for 250 package w/ locals + 4 solo receiver @$5 each =82.99 for the past two months. The image of the bill above is this months new bill I viewed online.

I only have 3 receivers, so why are they charging me for 4 receivers? The CSR's have been removing the extra two $5 charges, but they reappear in the next months bill. CSR's claim it is a billing error, but they don't know how to keep it from happening again.

I'm confused about how much the bill should really be. Should there be 3 solo receiver charges, or just 2? One 508 DVR is primary, and the other 508 DVR and 311 are additional receivers.

The $3/month increase is plenty enough. If it becomes $8/month, I think it is time to look at switching to another provider. An 11% monthly increase is not acceptable.


On some bills they charge for every receiver on the account but credit back the fee for the first receiver on the account that is included in the package price. You should only be charged for two receivers net.
T
Thanks, Laddy, that's what I thought, too.
T
Well it looks like this has been resolved, thanks for the response!
R
Last reply · posted in Computers and Gadgets
Lately my eight year old Dell laptop has been shutting off even when I have a full battery. I have had to keep it plugged up all the time to keep this from happening. Any idea what is causing this? I replaced the battery about three years ago.
2 Replies · 26 views
arlo
A recalibration might be needed. Even if it shows full, the individual cells may have become unbalaced. And the BMS chip in the battery reports false information to the pc.
Try this. Start it up in the bios/uefi and leave it there until the battery dies and it shuts off.
It might just keep running longer than in Windows. Or run for a short while and shut off.
If it's the first case. Probably just needs a balancing. If the latter, the pack might just be dead.
Not throwing stones but perhaps just a cheaply constructed battery with substandard cells. Could be.

Patience. Keep restarting it in bios/uefi until it won't fire up anymore.
Then plug the charger in and let it complete a full charge. And see what happens. If it's better.
Do the same thing one more time. Run it until it dies dead-dead. Then just let it charge, pc shut off.
When charged, it might be better. It might not be.

There are bench jigs that read the actual BMS and override it to let a tech manually monitor and charge the separate packs. They can also reset any "time bombs" in it that cause an otherwise good pack to show bad.
Maybe Santa will be good to me some year.

You might just need a new battery. Maybe the PC power management chip is going. A Dell common thing.
Leaving a laptop plugged in with a full battery is known to reduce the life. Asus for one recommends that you don't leave the charger plugged in all of the time even when shut down. And setting Windows to charge the battery to 85% instead of 100% increases life.
That's all I got.
dishstaller
That's all I got.
That was quite enough....I definitely learned something from your post. Thanks
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68654 Replies · 2680114 views
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ClarkGable
Sweet City Woman - The Stampeders
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gms49ers
Jet City Woman - Queensryche
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FTA4PA
Detroit Rock City - Kiss
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sdfntx
I Care About Detroit - Smokey Robinson & the Miracles
dishstaller
I Wanna Talk About Me - Toby Keith
TRG
TRG
Pub Member / Supporter
Last reply · posted in Computers and Gadgets
I set up a music server for my brother a few years ago. It's basically a small headless computer but it needs to have a DHCP IP address reserved for it in the router settings. This was easy to do in his DSL router. He's switching to Starlink now and I was wondering if these setting are easily accessible in the Starlink router. I'm pretty sure he will be getting the latest V5 router.
5 Replies · 270 views
b4pjoe
I set up a music server for my brother a few years ago. It's basically a small headless computer but it needs to have a DHCP IP address reserved for it in the router settings. This was easy to do in his DSL router. He's switching to Starlink now and I was wondering if these setting are easily accessible in the Starlink router. I'm pretty sure he will be getting the latest V5 router.
If you can't get into the router to reserve an IP address just don't use DHCP on the device that needs connected and assign it to a specific IP address in the network settings.
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HipKat
I set up a music server for my brother a few years ago. It's basically a small headless computer but it needs to have a DHCP IP address reserved for it in the router settings. This was easy to do in his DSL router. He's switching to Starlink now and I was wondering if these setting are easily accessible in the Starlink router. I'm pretty sure he will be getting the latest V5 router.
They are not. Your best bet is to set up a third-party router, attached to the Starlink for your server, that you can get into, like a Linksys, etc
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Foxbat
…it needs to have a DHCP IP address reserved for it in the router settings. This was easy to do in his DSL router. He's switching to Starlink now and I was wondering if these setting are easily accessible in the Starlink router. I'm pretty sure he will be getting the latest V5 router.
The Starlink V5 Install Kit I just got comes with the Mini Router. It is pretty limited in what it can do. For example, it can provide only one IP subnet at a time, no Guest Network, but it does support the pass-thru to a third-party Router. You can also split the Wi-Fi into separate 5 GHz & 2.4 GHz SSIDs to help some IoT devices that don't support 5 GHz bands to work.

The larger Starlink Router that still comes with the V4 Kit does support a Guest Network with separate IPv4 Subnet, but it's $120 from Starlink. And it still won't do DHCP Reservations.
harshness
If you can restrict the DHCP address space to assign addresses to one end of the subnet (i.e. x.x.x.50+), you can manually assign the IP address on pretty much any operating system. This is a default behavior on several popular routers. As the Router Mini only supports 235 devices, I expect that's already done.

Another option is to use a router that supports PoE to power the antenna. This article discusses that option (under PoE Power heading):

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Foxbat
Now that I've had the v5 kit with the Mini Router, it's not as bad as I first thought. Yes, no DHCP reservations, but you can set up multiple SSIDs that have separate IPv4 subnets, and like the big brother, you can select from 192.168.x.0/24 or 10.x.0.0/16 (where "x" is 1-4).

You can also split a subnet and have different SSIDs for the 5 GHz and 2.4 GHz channels to handle some IoT devices. I haven't discovered what subnet the 2nd NIC on the router assigns, I'm guessing it's the first subnet.
dishstaller
Pub Member / Supporter Lifetime Supporter
Last reply · posted in The Chit Chat Club
2 Replies · 40 views
dishstaller
Sorry for posting the wrong link. Just corrected it.
dishstaller
Pub Member / Supporter Lifetime Supporter
Last reply · posted in The Chit Chat Club
Terrible tragedy. You would think that they would have safe guards in place that would prevent something like this from happening. I guess if you are going to ride in a passenger train it might be best to get a car near the rear.

2 Replies · 44 views
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Jimbo
Terrible tragedy. You would think that they would have safe guards in place that would prevent something like this from happening. I guess if you are going to ride in a passenger train it might be best to get a car near the rear.

They will have to look at the switching sections to determine WHY 2 trains were on the same track ... at the same time.
dishstaller
Thought this article might be of interest to some of you who might travel via train.