Lots of static how to get this fixed. If it was DISH that was hired to do the install at the new home and it is still within 90 days of that installation, you are under warranty and should receive an in-warranty service call. Now, you do have an obligation to let them attempt to resolve the issue over the phone by helping them complete the over the phone troubleshooting such as checking all cables are tight and correctly connected, possibly doing a check switch, etc. If they then determine a technician is necessary to resolve the issue, then as long as the issue was identified in that 90 day window, you are entitled to a free trouble call.