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stonecold said:

Bottom line Never use your bank card/checking account with directv


Does anyone ever listen to what I say

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meStevo said:

IMO not only did the OPs daughter do this, but she was using autopay, otherwise im not sure why she'd have been auto-charged.

I recently had a IRD go bad on me and was charged for it because we've been busy preparing to move and kept putting off dropping the box off after getting the replacement. I pay usually with my debit/bank card like everything else... I had a charge on my account, not on my card.

Without auto-pay, wouldn't they have just kept sending a bill and eventually taken her through collections?

susanandmark I think you've got a valid gripe/situation, but this thread is about a much simpler one.

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stonecold said:

A card used to setup service is kept on file for these types of things unless you have us remove it / or any card to decide to put on file on the website for so you dont have to put it in 12 times a year. There are a couple ways to get the card info. In the agreement it says we can charge any card on file.

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harshness said:

I'm pretty sure that you meant "EXPLICIT". What is implicit is the "signing" of the commitment.

I remember autographing lots of VISA drafts with "T.O." back in the day to represent orders taken over the phone.

The Customer Agreement makes all of this very explicit in most states.

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susanandmark said:

Another SHOCKINGLY consumer unfriendly policy. I mean, can you imagine if Safeway, or any other merchant, could charge ANY CARD, or bank account, you've EVER used whenever they FELT you owed them money, with no proof or notice? Absolutely ridiculous and I just don't get why consumers put up with it! Any company that stores your credit card/bank information, without IMPLICIT consumer permission, is a bad one, IMHO. That goes double for companies who don't remove information when you change/modify payment methods. How many stories have we heard of companies being hacked and customer's personal information being stolen? Even if the original company itself does nothing improper or offensive with the information I don't want it sitting out there ... and no one else should/would either! (And we're talking about the same company that won't even give out their "customer service" personnel ID's ... As that's "confidential" but they'll hold on to my bank records for a decade?)

Oh and, for those who talk about one-time use credit card numbers, I learned, the hard way, that the credit card company will actually accept multiple charges on those numbers, from the same company. If you complain, they will dispute them ... just like any other charge, but it's no guarantee a company can only use them once. (Which, I thought, was the point.)

Lastly, again about signatures, these people claiming the OP signed something once, or twice, MAY be right, but they may not be either. DirecTV has NOTHING with my signature on it. Nada. Zip. I've never done ANYTHING with this company that wasn't online or via the web, yet, I'm still "under contract" ... and I know I'm not the only one in this scenario. I realize that, legally, you don't have to sign anything to be under a contract, but when DirecTV tells me (and, again, I'm sure others) that they "have my signature," but refuse to produce any paperwork that confirms that and yet STILL claims to be in the right, it's just ridiculous abuse of power.

EDIT: By the by, my original discovery of how bad DirecTV really is when it comes to its so-called "contracts" was after reading another customer's story on this forum. If you're interested see the whole thing here: http://www.satelliteguys.us/directv-forum/189361-deceptive-nonresponsive-directv.html

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susanandmark said:

The "customer agreement" that is pages of 4-point legalese that, let's face it, no one ever reads and isn't actually expected to? In fact, they bank on it, since the policies are so harsh few, if any, would willingly agree to them.

If DirecTV said, up front and in person (or in two clearly stated sentences in advertising), look if you leave, for any reason, at any time, we're going to charge you. Even if we drop channels you specifically signed up for, raise prices exponentially, you move, or your financial situation changes dramatically or, heck, even if one of the original account holder dies. No exceptions. Also, you know those 3 receivers you just paid us $600 for. Those are ours. And if you don't return them within 30 days, not only will you pay a "termination fee," but we'll also charge you another $1,000 for those too. But if one should break, you'll have to buy a new one (likely someone else's old one) and, yeah, we'll extend your contract for that too. And, by the way, we come out with new receivers/dishes every few years--even REQUIRING people in certain markets to upgrade--so you'll ALWAYS be under contract. Oh and, if you EVER pay us by any means (including written check, which is processed electronically) we'll save that information in our system FOREVER and use it whenever we like to take money, without notice. And if the first account doesn't work, we'll go through and try every one you've ever used/had. Would ANYONE sign on?

And, you're right, I was thinking "implicit" in reference to what DirecTV is doing, vs explicit permission from the customer, and just wrote it wrong.

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susanandmark said:

Oh and, for those who talk about one-time use credit card numbers, I learned, the hard way, that the credit card company will actually accept multiple charges on those numbers, from the same company. If you complain, they will dispute them ... just like any other charge, but it's no guarantee a company can only use them once. (Which, I thought, was the point.)l

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wildbill129 said:

What company where you using? Shopsafe will allow multiple uses on the same number, but you set the date of expiration, and the limit, so there can be no additional charges past the date or limit. I've used it for years, especially when i buy stuff overseas (Russia). I have never had a problem.

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