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Here is an email with my problems with verizon wireless that my wife has sent to the Corp office of verizon wireless.
I am sure that you have dealt with my husband Jeff S on several occasions reguarding phone problems with his blackberry. Now, I am having severe problems and I feel that my problem is going unheard. After several attempts to fix my husbands phone, he was upgraded to the new Motorola Droid on Nov. 13, 2009. With in just a few days of him receiving his phone, I began to experience, what the verizon tech support calls "White Noise" every time we talked on the phone. At first it would only happen once or twice in conversation. As the days past, it became more frequent and changed. It started with just a loud "beep" that would cover up him talking and it progressed to it lasting as long as 30 seconds. We can not carry on a conversation more than a few minutes at a time. This problem only happens when we are talking. I am the only one that can hear the noise. It is too the point now where i do not want to talk to him on the phone because this noise it so bad. I spend at least 100hrs a week at work and talking on the phone is our main way of communication.
I called tech support and talked to a very helpful person about 10 days ago. His solution was to take the battery out for 30 seconds, and then do *228 and option 1. He said the problem was that the Droid was stuck on a switch and this would resolve the issue. Jeff tried this, and yes it did work for a few days. Once the new software update for the droid was sent to his phone, the problem occurred again. This time the sound is very frequent. I called tech support again, and got the same advise as before. We even we as far as to do the same steps to my blackberry curve. This still did not work. I called tech support again. Was told this time to call *** so that the tower could be marked to see if it was a tower issue. I was told by the service rep that i was suppose to receive a call back on Sunday November 13 at 10am to check and see if my problem was fixed. I NEVER received a call back. My husband was tired of not being able to talk to me and he called tech support himself and that customer service rep said the problem was with the Droid and they sent him a new phone via FedEx. His new phone was received today Nov. 14th. Once the phone was activated, he called me and within just a few minutes, the noise was there.
I called tech support right after that happened, and I talked to another rep. His solution was to pull the batteries in both phones and call *228 and choose option # 2 and to make sure that the master volume was set at 75% and that should fix my problem. I told him that the Droid was less than an hour old and that something else must be the problem. He just kept repeating himself. So I hung up. I called Jeff back to tell him what the tech said, and of course, he was not satisfied with this answer, he calls tech support himself. Once again, they want the battery pulled and then they said that they were resetting my switch in my blackberry manually. This attempt to fix the phone failed too.
Jeff called tech support back, and was connected to a tech Tiffany Employee #6794. She once again wanted to reset the phone. She then got very hateful with my husband and RAISED HER VOICE to him on the phone. Jeff requested to speak to her supervisor and she became very defensive and got even louder and refused to let him speak with the supv. After several minutes of arguing, he was finally connected to a supv Nick #6734. Once again, he wanted to reset the phones. They had just been reset with in the hr and he wanted the process to be done again.
Everything they have tried has not worked and they want to do nothing but reset the phone. All they do is keep talking in circles.
Talking on the phone may not be that important to some people, but for us, it is very important. We spend lots of money for our cell phone plan and this is just nuts that I can talk to anyone else with out any problems, but I can not talk to my own husband without getting this loud screech in my ear. It is very annoying and I'm sure that it cant be good for my hearing.
There has to be something that can be done to correct this problem. And when is it ever appropriate for a customer service rep raise their voice to a customer??????
I am sure that you have dealt with my husband Jeff S on several occasions reguarding phone problems with his blackberry. Now, I am having severe problems and I feel that my problem is going unheard. After several attempts to fix my husbands phone, he was upgraded to the new Motorola Droid on Nov. 13, 2009. With in just a few days of him receiving his phone, I began to experience, what the verizon tech support calls "White Noise" every time we talked on the phone. At first it would only happen once or twice in conversation. As the days past, it became more frequent and changed. It started with just a loud "beep" that would cover up him talking and it progressed to it lasting as long as 30 seconds. We can not carry on a conversation more than a few minutes at a time. This problem only happens when we are talking. I am the only one that can hear the noise. It is too the point now where i do not want to talk to him on the phone because this noise it so bad. I spend at least 100hrs a week at work and talking on the phone is our main way of communication.
I called tech support and talked to a very helpful person about 10 days ago. His solution was to take the battery out for 30 seconds, and then do *228 and option 1. He said the problem was that the Droid was stuck on a switch and this would resolve the issue. Jeff tried this, and yes it did work for a few days. Once the new software update for the droid was sent to his phone, the problem occurred again. This time the sound is very frequent. I called tech support again, and got the same advise as before. We even we as far as to do the same steps to my blackberry curve. This still did not work. I called tech support again. Was told this time to call *** so that the tower could be marked to see if it was a tower issue. I was told by the service rep that i was suppose to receive a call back on Sunday November 13 at 10am to check and see if my problem was fixed. I NEVER received a call back. My husband was tired of not being able to talk to me and he called tech support himself and that customer service rep said the problem was with the Droid and they sent him a new phone via FedEx. His new phone was received today Nov. 14th. Once the phone was activated, he called me and within just a few minutes, the noise was there.
I called tech support right after that happened, and I talked to another rep. His solution was to pull the batteries in both phones and call *228 and choose option # 2 and to make sure that the master volume was set at 75% and that should fix my problem. I told him that the Droid was less than an hour old and that something else must be the problem. He just kept repeating himself. So I hung up. I called Jeff back to tell him what the tech said, and of course, he was not satisfied with this answer, he calls tech support himself. Once again, they want the battery pulled and then they said that they were resetting my switch in my blackberry manually. This attempt to fix the phone failed too.
Jeff called tech support back, and was connected to a tech Tiffany Employee #6794. She once again wanted to reset the phone. She then got very hateful with my husband and RAISED HER VOICE to him on the phone. Jeff requested to speak to her supervisor and she became very defensive and got even louder and refused to let him speak with the supv. After several minutes of arguing, he was finally connected to a supv Nick #6734. Once again, he wanted to reset the phones. They had just been reset with in the hr and he wanted the process to be done again.
Everything they have tried has not worked and they want to do nothing but reset the phone. All they do is keep talking in circles.
Talking on the phone may not be that important to some people, but for us, it is very important. We spend lots of money for our cell phone plan and this is just nuts that I can talk to anyone else with out any problems, but I can not talk to my own husband without getting this loud screech in my ear. It is very annoying and I'm sure that it cant be good for my hearing.
There has to be something that can be done to correct this problem. And when is it ever appropriate for a customer service rep raise their voice to a customer??????
7 Replies
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1808 views
When you and your wife observe this phenomenon, does it happen on different towers and locations or only when in the same locations? If different, then you really do have a weird problem. If only at one location then maybe there is a problem at the towers. All else fails, one of you needs to get a different phone. 
My suggestion is for the BB to hit the road! 
My suggestion is for the BB to hit the road! 
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68620 Replies
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2678326 views
Supporting Founder
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
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2348 views
AI Overview
The 2025–26 College Football Playoff concluded with the Indiana Hoosiers winning the national championship by defeating the Miami Hurricanes 27–21. [1, 2, 3]
Playoff Results Summary
The 12-team playoff bracket featured the following key results across each round: [1]
The 2025–26 College Football Playoff concluded with the Indiana Hoosiers winning the national championship by defeating the Miami Hurricanes 27–21. [1, 2, 3]
Playoff Results Summary
The 12-team playoff bracket featured the following key results across each round: [1]
- First Round: Alabama defeated Oklahoma (34–24), Miami (Fla.) beat Texas A&M (10–3), Ole Miss topped Tulane (41–10), and Oregon defeated James Madison (51–34) at higher-seeded campus sites.
- Quarterfinals: Miami (Fla.) upset Ohio State (24–14), Oregon shut out Texas Tech (23–0), top-ranked Indiana rolled past Alabama (38–3), and Ole Miss edged Georgia (39–34) across the New Year's Six bowls.
- Semifinals: Miami (Fla.) advanced past Ole Miss (31–27) in the Peach Bowl, while Indiana dominant-defeated Oregon (56–22) in the Fiesta Bowl.
Once the 24 gets here, there won't be anymore Conference Championships .... or so they say.
Oh what the hell, we really don't need Conferences anymore either ...
Pub Member / Supporter
Lifetime Supporter
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Pub Member / Supporter
Walter Koenig, Chekov on Original ‘Star Trek,’ Dies at 90
Walter Koenig, who memorably played Chekov in the original "Star Trek" series and seven "Star Trek" feature films, died Sunday in Los Angeles.
variety.com
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54 views
Rest In Peace 
Lifetime Supporter
I know HipKat said that they were working on conversions but we got the official news yesterday right from Dish that starting next month all DMA's will be on the western arc, and all customers will be assigned to that. That's gonna mean a lot of customers around here aren't gonna get Dish unless there are exceptions. Too many mountains and trees.
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4705 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/SqPMCS9OOSY
Direct YouTube Link - Preorders Open for the Brax Wink De-Googled Phone #shorts
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/SqPMCS9OOSY
Direct YouTube Link - Preorders Open for the Brax Wink De-Googled Phone #shorts
TWIT's Website
TWIT Live Feed
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15 views
Supporting Founder
Lifetime Supporter
This is a thread that will keep you apprised of 4K events that will be showing on Dish channel 540. Keep looking here for information.
As of today, 9-27-17, there are no scheduled events posted for the next 2 weeks. That is subject to change on a daily basis.
As of today, 9-27-17, there are no scheduled events posted for the next 2 weeks. That is subject to change on a daily basis.
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167907 views
. can we say over priced garbage!!!I'm thinking of switching to DirecTV and wanted to know what equipment I should be asking for.
I'm wanting wired satellite due to that fact that I live in the sticks and there is no reliable, decent speed internet for streaming available.
What would be the correct equipment for three 4K tvs in the house?
I'm wanting wired satellite due to that fact that I live in the sticks and there is no reliable, decent speed internet for streaming available.
What would be the correct equipment for three 4K tvs in the house?
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1083 views
S
why not just do a rebranding of the two
As they pivot away from using dishes and more toward streaming, the DirecTV brand would make much more sense.why not just do a rebranding of the two
been there
S
agree to a certain point!!! is charlies pockets gonna get tight and will he cancel channels because he don't want to pay for them??? a hopper 3 on dtv channel lineup would be amazing and every mans dream come true lol
Squirrels have eaten my antenna wire on my home unit that is a car radio running of the 12 volt side of my solar system. I need a new antenna and would like to add something to one of my existing masts. The reason I am looking at this that I am also covered in trees which has not been a problem, but something mast mounted would future proof me. Thanks in advance.
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A
We have the pro-500 and it's a beast pulling in the signal!!! always full bars no matter how much it rains. it's worth every penny
I am a animal lover, but this year I gave up gardening. Even moved it to potted plants on the second story deck last year. Can't tell you how much use my Ruger 10-22 got, but it was a losing battle for me. Never got any food. So now they eat coax instead! 20 acres of dense woods behind me and my stuff tastes better, either veggies or wires!
A
i might think about running cables through some conduit to prevent the Squirrels from chewing em all to hell