Okay, we did a factory reset and now it works. Thanks for helping.
Dennis,
Glad to hear that you have resolved the WiFi issue.
I would like to add a few tips for WiFi.
If your modem is set up with encrypted access protection, I find that sometimes when updating software or especially if you format the application area, the encryption code for the WiFi connection seems to be erased or forgotten.
You cannot re-enter the pass code like you can with a laptop when it locates a WiFi signal. You have to completely reset the Wifi connection from the start.
I find that the easiest way to do this is to set the AZBox to "wired" and run a hard cable to my modem and obtain the connection this way first. Then I disconnect the cable and switch the AZBox to WiFi and it will search for my connection and prompt me to enter the pass code.
A person may not actually need to connect the hard wired connection to do this, it may only be necessary to switch from WiFi to WIRED and back to WiFi again. However, I personally connect the wired network because I feel more comfortable knowing that it does establish a connection.
Also, if the WiFi does not seem to properly connect after following the "SETUP" and "CHECK SPEED", it helps to simply "REBOOT" and then try it again. Usually, it will connect then.
I have read that using WEP or WPA can also make a difference in how well the WiFi operates. I cannot recall which system I am using, but it happens to be the system that was least recommended and I find that it works just perfectly for me.
In the beginning (I mean when I started out with my AZBox), I also read that it was recommended to use STATIC IP opposed to DHCP. I therefore have my AZBox and my router and all PCs set up with STATIC IP addresses and modes. It seems that others were reporting that the AZBox didn't like to or didn't know how to accept DHCP address changes and would lose connection when the router reassigned it a new IP. You might investigate this if you seem to lose your connection every so many days.
Along the same line, all the FTP programs like FileZilla and MaZEdit and others all seem to be geared towards using the same IP address. Therefore it is a benefit to use STATIC IPs for these programs.
RADAR