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I attempted to pay my DISH Network bill yesterday and discovered that they had charged me $300 for a receiver they claim never arrived after I sent it back. The receiver - which DISH no longer even offers - was sent back in October along with a second receiver, which they did have record of receiving. For several hours on Wednesday, I was unable to find the tracking info. I eventually found it - they had the receiver in hand all along, but here are e-mails that I sent to the executive team at ceo@echostar.com. I may have sent too many e-mails, but I was extremely frustrated. To this point, I've yet to receive any response or indication that they even know I exist. Am I out of line to think someone should maybe pick up the phone (my phone number was included in all the correspondence) or send an e-mail?
Sent: Wednesday, January 20, 2010 8:46 AM
To: ceo@echostar.com
Subject: Clarification
Hi. My name is Robert P and I've been a DISH Network customer for at least the last ten years. I subscribe to America's Everything package, as well as other stuff. My account is 8255 90 905 *******. I went online to pay my bill today and found that I owe you over $400 for the past month. You are saying that a receiver that I sent back months ago was never received. The receiver - one of two that I sent back on the same day - was sent months ago. I held on to the tracking info until two weeks ago when I cleaned out my car. I was stunned to log on and discover that you are now billing me for that receiver - a receiver that was literally not functioning. I was just told by Don (HBF) that I need to go to UPS and try to get that tracking number. Otherwise, there is nothing your company can do to reverse the charge. I will go to UPS the next time I don't have a 13 hour workday staring at me, but I am very frustrated with the situation. Someone couldn't have called me and alerted me that the receiver didn't arrive? I held on to the tracking info for months! At any rate, I'm very frustrated. Needless to say, if this does not see a fair resolution I'll take my business somewhere else. In the meantime, I'll make the drive to UPS as soon as I am able to and I'll pay my bill minus the charge for the receiver. Thanks for allowing me to vent.
Robert P
Sent: Wednesday, January 20, 2010 9:24 AM
To: ceo@echostar.com
Subject: re: Clarification
OK, so I went ahead and called my local UPS Store where these were dropped off at 4450 California Ave, Suite K in Bakersfield, CA. (661-325-9050) You had to have received the other receiver, since you're only billing me for one. THEY WERE BOTH SENT ON THE SAME DAY AT THE EXACT SAME TIME! My local UPS Store laughed when I asked them to look up the tracking info based on my home address. (That's what your rep, Don - HBF, asked me to do) They have no way of looking that up. I sent these MONTHS ago, so I went ahead and threw the tracking info away when I cleaned my car a few weeks ago. I just paid my bill minus the receiver fee. If you insist that I pay for a receiver that a) wasn't working and b) was sent back to you, I'll be very frustrated. Once again, when I threw the info away, it had been MONTHS since the receivers were shipped. I seriously don't have time to play detective. Can you help? I just got off the phone with Anderis (6FQ) who politely told me that I will have to pay the charge and I have no recourse. Well, I'm stunned. I'm sorry your company is taking such a hard line on this and I'm sorry your receiver never arrived. I held on to the tracking info for nearly three months. If there was a problem I wish someone would have taken the time to call me. I guess I should have hung on to the info for three months plus two weeks.
Robert P
Sent: Wednesday, January 20, 2010 10:34 AM
To: ceo@echostar.com
Subject: re: Clarification
I just completed a chat session with one of your reps. I was inquiring about cancellation fees ($315). She told me to wait for a few days and see how this resolves. I already spoke to a member of your executive team -Anderis (6FQ) - who told me I have zero recourse. He also told me that he was the final authority on the matter. I contacted Bright House Networks based on what he told me. Is he not the final word? Is there a possibility for a different resolution? Please let me know ASAP. I've now resigned myself to possibly partnering with a different provider based on Anderis' comments. Your chat rep said to hold on for a few days. Now I'm not only frustrated, I'm also confused.
Robert P
Sent: Thursday, January 21, 2010 9:59 AM
To: ceo@echostar.com
Subject: Fw: Clarification
Well, as you know, I found the tracking info and yup, YOU HAD THE FREAKING RECEIVER ALL ALONG!!!!!!!!!!!!! To add insult to injury, I arrived home from work last night at 10:00 pm hoping to unwind with the programming that I'd recorded that day. That wasn't gonna happen. You folks de-authorized one of my receivers in the midst of yesterday's events. Nothing was recorded. The receiver you de-authorized is R00933*****-**. When I called tech support last night, I was informed that that the R00 number was wrong. After ten minutes on hold, he apologized and re-authorized the receiver. At this point, I'm extremely frustrated with you. I've been a customer over ten years. You were ready to hold my feet to the fire for $300 over a receiver that's not even a current model. No one from ceo@echostar.com ever bothered to even reply to the emails I sent yesterday. You de-authorized one of my receivers for who knows what reason. Again, over ten years as a customer. I subscribe to everything. Yesterday, I learned that my loyalty to you counts for nothing. Thanks.
Robert P
Sent: Wednesday, January 20, 2010 8:46 AM
To: ceo@echostar.com
Subject: Clarification
Hi. My name is Robert P and I've been a DISH Network customer for at least the last ten years. I subscribe to America's Everything package, as well as other stuff. My account is 8255 90 905 *******. I went online to pay my bill today and found that I owe you over $400 for the past month. You are saying that a receiver that I sent back months ago was never received. The receiver - one of two that I sent back on the same day - was sent months ago. I held on to the tracking info until two weeks ago when I cleaned out my car. I was stunned to log on and discover that you are now billing me for that receiver - a receiver that was literally not functioning. I was just told by Don (HBF) that I need to go to UPS and try to get that tracking number. Otherwise, there is nothing your company can do to reverse the charge. I will go to UPS the next time I don't have a 13 hour workday staring at me, but I am very frustrated with the situation. Someone couldn't have called me and alerted me that the receiver didn't arrive? I held on to the tracking info for months! At any rate, I'm very frustrated. Needless to say, if this does not see a fair resolution I'll take my business somewhere else. In the meantime, I'll make the drive to UPS as soon as I am able to and I'll pay my bill minus the charge for the receiver. Thanks for allowing me to vent.
Robert P
Sent: Wednesday, January 20, 2010 9:24 AM
To: ceo@echostar.com
Subject: re: Clarification
OK, so I went ahead and called my local UPS Store where these were dropped off at 4450 California Ave, Suite K in Bakersfield, CA. (661-325-9050) You had to have received the other receiver, since you're only billing me for one. THEY WERE BOTH SENT ON THE SAME DAY AT THE EXACT SAME TIME! My local UPS Store laughed when I asked them to look up the tracking info based on my home address. (That's what your rep, Don - HBF, asked me to do) They have no way of looking that up. I sent these MONTHS ago, so I went ahead and threw the tracking info away when I cleaned my car a few weeks ago. I just paid my bill minus the receiver fee. If you insist that I pay for a receiver that a) wasn't working and b) was sent back to you, I'll be very frustrated. Once again, when I threw the info away, it had been MONTHS since the receivers were shipped. I seriously don't have time to play detective. Can you help? I just got off the phone with Anderis (6FQ) who politely told me that I will have to pay the charge and I have no recourse. Well, I'm stunned. I'm sorry your company is taking such a hard line on this and I'm sorry your receiver never arrived. I held on to the tracking info for nearly three months. If there was a problem I wish someone would have taken the time to call me. I guess I should have hung on to the info for three months plus two weeks.
Robert P
Sent: Wednesday, January 20, 2010 10:34 AM
To: ceo@echostar.com
Subject: re: Clarification
I just completed a chat session with one of your reps. I was inquiring about cancellation fees ($315). She told me to wait for a few days and see how this resolves. I already spoke to a member of your executive team -Anderis (6FQ) - who told me I have zero recourse. He also told me that he was the final authority on the matter. I contacted Bright House Networks based on what he told me. Is he not the final word? Is there a possibility for a different resolution? Please let me know ASAP. I've now resigned myself to possibly partnering with a different provider based on Anderis' comments. Your chat rep said to hold on for a few days. Now I'm not only frustrated, I'm also confused.
Robert P
Sent: Thursday, January 21, 2010 9:59 AM
To: ceo@echostar.com
Subject: Fw: Clarification
Well, as you know, I found the tracking info and yup, YOU HAD THE FREAKING RECEIVER ALL ALONG!!!!!!!!!!!!! To add insult to injury, I arrived home from work last night at 10:00 pm hoping to unwind with the programming that I'd recorded that day. That wasn't gonna happen. You folks de-authorized one of my receivers in the midst of yesterday's events. Nothing was recorded. The receiver you de-authorized is R00933*****-**. When I called tech support last night, I was informed that that the R00 number was wrong. After ten minutes on hold, he apologized and re-authorized the receiver. At this point, I'm extremely frustrated with you. I've been a customer over ten years. You were ready to hold my feet to the fire for $300 over a receiver that's not even a current model. No one from ceo@echostar.com ever bothered to even reply to the emails I sent yesterday. You de-authorized one of my receivers for who knows what reason. Again, over ten years as a customer. I subscribe to everything. Yesterday, I learned that my loyalty to you counts for nothing. Thanks.
Robert P
5 Replies
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2260 views
Pub Member / Supporter
Lifetime Supporter
This should hit a lot of folks with a dose of reality. I can only imagine how much more common this will get as AI progresses.
I read several stories on this and most are clear as mud. They say a lot of the stolen bitcoin has been "locked out" and that everyone will be made financially whole. I guess time will tell if either of these statements are actually true.
www.cnbc.com
I read several stories on this and most are clear as mud. They say a lot of the stolen bitcoin has been "locked out" and that everyone will be made financially whole. I guess time will tell if either of these statements are actually true.
Hackers steal $6.3 billion from Binance in biggest-ever cryptocurrency theft
The company later added it began recovering assets impacted by the breach after pledging to cover losses using its Secure Asset Fund for Users.
www.cnbc.com
12 Replies
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148 views
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68687 Replies
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2681713 views
Lifetime Supporter
Looks like dish is Bankrupt. Filling tomorrow Tuesday June 30th
429 Replies
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14399 views
News about the tower's dispute-
Towercos now own Dish's 5G radios – and SpaceX might be a buyer
Tower companies now own Dish's deserted 5G gear, says American Tower CEO Steven Vondran. This could feed into SpaceX's mobile ambitions, analysts say.
www.lightreading.com
News about the tower's dispute-
Towercos now own Dish's 5G radios – and SpaceX might be a buyer
Tower companies now own Dish's deserted 5G gear, says American Tower CEO Steven Vondran. This could feed into SpaceX's mobile ambitions, analysts say.www.lightreading.com
So does this mean the churches and businesses that Dish owes back payments to are going to get paid now?
For some reason, the satelliteguys.us site is loading a lot slower than usual on both Chrome on my Asus laptop and Safari on my iPhone.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
555 Replies
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19967 views
Supporting Founder
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
177 Replies
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2921 views
..I hate playing in Ames.
I hate playing in LA ...
Buckeyes had 2 weeks off and came out and looked absolutely terrible ... broke in a new Freshman Qb, but that wasn't the worst part ... undiscipline play, at last count they had 10 penalties.
Freshman in the end of the game trying to play catch up, had a lot of Over throws ... Bucks lose ...
#1 Miami struggled but pulled away in the end beating North Carolina by 3 ...
Tuesday the CFP brings out thier Playoff Top 12 again ... Buckeyes should drop from #2 to about #22 (they won't) had they had thier Starting QB, it would have been a different game ...
They could lose the rest of thier games at this point.
Pub Member / Supporter
Pissed off at the crappy healthcare costs
My health Insurance renewal for 2027 just came in. Going from $827 a month to $1,187 a month. Deductible going up a $1k to $9,350. Max out of pocket also going up $1k to $11,000. Doctor co-pay of $40. Urgent Care co-pay $50. ER 50% coinsurance after deductible. That's all in network. Out of network is double, should it be needed.
Have to think about this. I'm really tempted to just go without now. I only go to the doctor once or twice a year. I pay out of pocket for Tirzepitide and can do without the Rosuvastatin (crestor) now. Really tired of spending over $10k a year and getting nothing out of it.
After years with Blue Cross I switched last year to Ambetter as my Blue Cross premium was going from $1200 to $1800 for a Silver plan and the Bronze plan was still going to be $1300 at BCBS. Ambetter was $827 for the same coverage with a Bronze plan. Didn't think it would jump this much so soon.
I'm guessing a Silver plan is probably over $2,000 a month for 2027.
21 Replies
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305 views
Yes.....they do. Which is why I am very careful when at a customer's house these days....you NEVER know what is going to set someone off. Polite dialog is a thing of the past.....which is why I like my dog so much
Staff member
HERE TO HELP YOU!
Cutting Edge
Some of the channels start next week.
investor.siriusxm.com
SiriusXM Delivers the Soundtrack to the Holidays with Its Festive Lineup of 25 Handcrafted Seasonal Music Channels
Lineup features channels produced and presented by celebrated personalities and iconic brands, including Jimmy Fallon, Hallmark,…...
investor.siriusxm.com
4 Replies
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205 views
Pub Member / Supporter
Lifetime Supporter
I figured some of the guys would be looking here for an answer. You'll need to use this link
I'll mention what happened over there. I don't want to cause Scott any issues or put him in a bad spot.
I'll mention what happened over there. I don't want to cause Scott any issues or put him in a bad spot.
7 Replies
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295 views
Now I have to go check out what happened now. Lol!I figured some of the guys would be looking here for an answer. You'll need to use this link
I'll mention what happened over there. I don't want to cause Scott any issues or put him in a bad spot.
Went and looked, not too bad...
Just let people know the address is satelliteretailer.com as DishRetailer.COM is not working.
Just let people know the address is satelliteretailer.com as DishRetailer.COM is not working.
I sent you a PM Scott. Doesn't really make any sense to me BUT....I've never claimed to be the sharpest knife in the drawer....though I just might be the most persistent.
Its an automated bot. Explained it to you in the PM.I sent you a PM Scott. Doesn't really make any sense to me BUT....I've never claimed to be the sharpest knife in the drawer....though I just might be the most persistent.
Pub Member / Supporter
America’s Fastest-Growing EV State Isn’t California—Not by a Long Shot
New data shows electric vehicle adoption is increasingly driven by state policies, electricity prices and charging access—not federal incentives
www.autoweek.com
The number-one US state for EV growth, according to the June 22 Yardi report?
Oklahoma.
It has no ZEV mandates and "minimal" incentives, Yardi says, but also has cheap electricity, high multi-car household rates (so, for example, a non-Lightning Ford F-150 pulls their trailers), and a consumer base willing to switch.
117 Replies
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1171 views
tomwellborn3rd (@wellborn.net)
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bsky.app
Never realized that Tesla is losing to BYD at manufacturing too, which IMO is Tesla's biggest accomplishment and area of innovation. Nice writeup about the state of play and how we got here though. I have no faith that we're moving any productive direction though sadly, most changes and efforts feel reactionary rather than rooted in making use of the time being bought by tariffs, with few exceptions.
So: how are the cars so cheap, and what is being cut to get there? The best public accounting comes from the Rhodium Group, which compared BYD, Geely, and Leapmotor against Tesla's Chinese operation, a fair comparison because it removes labor costs and shipping from the equation entirely. Their estimate is that BYD builds a car for about $4,700 less than Tesla builds a Model 3 in Shanghai, roughly 15 percent of the Model 3's price. The breakdown is the interesting part. Direct government grants account for about $292 per vehicle, which is 5 percent of the gap. The biggest single factor is vertical integration: BYD makes about 80 percent of its top-tier components in-house, against 37 percent for Tesla, and that eliminates roughly $2,369 per vehicle in supplier markups. Lower overhead, meaning cheaper engineering talent and administrative cost spread across enormous volume, accounts for another $1,719. And BYD pays its suppliers on 155-day terms, against Tesla's 60, which is worth about $214 per car in float. When people say the Chinese advantage is subsidies, the per-vehicle number says otherwise. When people say it is slave wages, the Tesla Shanghai comparison says otherwise too. The advantage is mostly that BYD decided, twenty years ago, to make its own batteries, its own motors, its own power electronics, and its own semiconductors, and Western automakers decided the opposite.
GM Is Coming for Tesla, Rivian, and China, on Your Phone and in the Car
GM’s latest tech preview details autonomous highway driving plans, AI-powered OnStar features, and new LMR batteries for future EVs.
GM said its next-generation vehicle architecture will provide 40 times more computing power and 30 percent less wiring than before and will expand from the 2028 Cadillac Escalade IQ to its high-volume SUVs, trucks, crossovers, and fourth-generation EVs, which will be powered by lithium manganese-rich (LMR) prismatic batteries
Despite the politicization and perceived consumer pivot away from EVs in America, GM needs to remain globally competitive, so it's doubling down on its fourth generation EVs, with energy-dense, cheaper-to-manufacture LMR batteries, more efficient motors, and state-of-the-art centralized computing architecture. With a stated goal of cutting the traditional four- to five-year concept-to-production time in half, GM is clearly challenging the concept of "China speed," which in the Chinese automotive industry can be as quick as 18 months from design to start of production. In the AI space, GM is smartly collapsing all of its marque-specific apps under the familiar OnStar brand, while providing more features—both on the phone and in the car—than it ever has before.
T
That's how Ford did it- vertical integration. He even set up a rubber plantation in S. Americatomwellborn3rd (@wellborn.net)
This author has chosen to make their posts visible only to people who are signed in.
Never realized that Tesla is losing to BYD at manufacturing too, which IMO is Tesla's biggest accomplishment and area of innovation. Nice writeup about the state of play and how we got here though. I have no faith that we're moving any productive direction though sadly, most changes and efforts feel reactionary rather than rooted in making use of the time being bought by tariffs, with few exceptions.
So: how are the cars so cheap, and what is being cut to get there? The best public accounting comes from the Rhodium Group, which compared BYD, Geely, and Leapmotor against Tesla's Chinese operation, a fair comparison because it removes labor costs and shipping from the equation entirely. Their estimate is that BYD builds a car for about $4,700 less than Tesla builds a Model 3 in Shanghai, roughly 15 percent of the Model 3's price. The breakdown is the interesting part. Direct government grants account for about $292 per vehicle, which is 5 percent of the gap. The biggest single factor is vertical integration: BYD makes about 80 percent of its top-tier components in-house, against 37 percent for Tesla, and that eliminates roughly $2,369 per vehicle in supplier markups. Lower overhead, meaning cheaper engineering talent and administrative cost spread across enormous volume, accounts for another $1,719. And BYD pays its suppliers on 155-day terms, against Tesla's 60, which is worth about $214 per car in float. When people say the Chinese advantage is subsidies, the per-vehicle number says otherwise. When people say it is slave wages, the Tesla Shanghai comparison says otherwise too. The advantage is mostly that BYD decided, twenty years ago, to make its own batteries, its own motors, its own power electronics, and its own semiconductors, and Western automakers decided the opposite.
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/watch?v=dX2rbpCdM8M
Direct YouTube Link - Untitled Linux Show 277
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/watch?v=dX2rbpCdM8M
Direct YouTube Link - Untitled Linux Show 277
TWIT's Website
TWIT Live Feed
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21 views