I know that message boards are the place to gather and complain, but sometimes things go well....
After the new HD channel were launched I called to see why I wasn't getting them. I already knew (I was pointed to the wrong locations to get them). After 5 minutes of research on their end, I was told I needed to get a new dish...a 1000.4 (Eastern Arc). I pressed her for answers as to if I would loose anything I currently have (already knowing the answer was no) and was told I would have verything I currently have plus the channels.
Scheduled an appointment for Friday the 19th. Installer came out, put in new Dish, pointed it and replaced my old 311 receiver (MPEG 2) with a brand new 211k and voila...I now receive EVERYTHING I am supposed to receive.
AND the best part of this story is that it cost me NOTHING. No fees at all!
Sometimes things work out the way they are supposed to!